2022 2022 EcoSport. by reyyer Sat Jun 19, 2021 11:23 pm, Post I recently enabled my trailer brake control module using the OBDLink MX and forscan. Select the desired setting, "on" or "off". by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? i have to tap close. I The audio stopped working due to a 911 assist fault. The RCM is on the list, as well, but no codes present. Has anyone experienced this same issue and figured out the fix? Use the forum to ask and answer questions! by reyyer Sun Jun 20, 2021 1:53 pm, Post Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. No. Maybe you'll get lucky and the APIM is the problem. Please register or login to enable Dark Mode. Advertising - Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. . I don't have the my touch system it's the cheaper one with the buttons on the dash. They said it will cost $110 just to diagnose the problem since I am out of warranty. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. By 911 assist is not operational. It's easy! Contact Us - Press the PHONE hard button. So you want Ford to fix your issue via email? My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Post Press OK. To enable 911 Assist, press the Arrows to highlight On. I recently switched to a Droid phone and I now wish I was still using my Windows phone. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Can anyone suggest what I need to do to have this matter fixed? Are reviews modified or monitored before being published? Pulled the fuse for it and it connected again. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. It also fails even if I turn 911 Assist off in the Settings menu. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. While in there I cleared all DTC's and changed the backup camera from European format to North America. Are you positive your phone is connecting? While in there I cleared all DTC's and changed the backup camera from European format to North America. Mel Hambelton Ford Delivery Team tutorial video. Please register or login to enable Dark Mode. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Your phone needs to remain within the vehicle for this to occur. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. I had the same experience. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post by Andyfocus Wed Nov 28, 2018 8:52 pm, Post These systems may become damaged in a crash. http://www.mhford.com 911 turned back on. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Select the Settings tab on the touchscreen Press Advanced. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! You can do this using the phone menu in Sync. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. Press the Menu button. I never had any issues with my Windows phones either. Post images of the scan with all the faults and strategies. This site and the content appearing on this site is independent of Ford Motor Company. So the message went away. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. I also would dearly like the fix. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. by bill32399 Fri Jul 10, 2015 7:48 am, Post Ford personnel and/or dealership personnel cannot modify or remove reviews. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. This is covered for five years. General discussion on the 13th generation Ford F150 truck. Anyone have any suggestions for a fix that will save me a little money? Received 17 Likes on 16 Posts. 911 Assist is turnedoff by default. Do not ask for help in PM. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Just no audio - Answered by a verified Ford Mechanic. by rschildwachter Mon May 14, 2018 5:30 pm, Post by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Cookie Policy - by ember1205 Fri Jul 03, 2015 8:35 pm, Post Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. To avoid interference, remove the device or contact the device maker for more information on compatibility. by ember1205 Sat Jul 04, 2015 8:56 am, Post Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post I will take it in to the dealer when they get the rain sensor part in that they need to fix. Not all features are compatible with all phones. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. I updated the software to the newest version and the 911 assist Ford Have Ford questions? They said it will cost $110 just to diagnose the problem since I am out of warranty. Advertising - My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. 2013 Limited EB. by Waldo Fri Jul 10, 2015 7:54 am, Post The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. I have tried disconnecting the battery and and I am still getting the same messages. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. by bill32399 Wed Feb 17, 2016 9:14 pm, Post You can do this using the phone menu in Sync. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . The audio stopped working due to a 911 assist fault. Does anyone know if the RCM As Built data needs to be changed . There are no codes in the MyFord Touch APIM. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. The RCM is on-line with no faults recorded. Re: 911 Assist not operational. 911 Assist fails regardless of if a phone is paired or not. not sure about the parts, but I would like to see how you did this. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. VEHICLES. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. I have been unable to solve it. General discussion on 2009 - 2014 Ford F150 truck. I get the impression that something in the RCM As Built data needs to change. Performance Upgrades - Maintenance - Modifications - Problem Solving. i am the same as you just a forscan user still learning . Members can start their own topics & subscribe to topics There has been no air bag event. Press OK . Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Top. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. by matveyr Sat Sep 15, 2018 8:58 pm, Post Then cost additional money to fix it. Your connected phone must have adequate network coverage, battery power and, signal strength. The message pops up every time i turn my truck on. Manage Preferences - I have been having this problem since i did my Sync 3 conversion. *Dont drive while distracted. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. I will have her do a hard reboot of her phone. Sign up for a new account in our community. Thank you. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. While in there I cleared all DTC's and changed the backup camera from European format to North America. Contact Us - I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! While in there I cleared all DTC's and changed the backup camera from European format to North America. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post What happens when you try to use 911 Assist, and do you receive an error message? 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. SUVS & CROSSOVERS. Top. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. S1 . Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. by reyyer Sun Jun 20, 2021 12:23 pm, Post 911 assist not operational no audio . Manage Preferences - by ember1205 Fri Jul 10, 2015 7:55 am, Post close menu. 911 Assist not operational . by Steveturbo Mon Jul 06, 2015 6:42 pm, Post There's a special place for NOT following up! We use cookies to give you the best possible experience on our website. Press OK . by ember1205 Mon Jul 06, 2015 5:31 pm, Post Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. still have not been able to figure out a solution. Terms of Service - bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. I understand there is some control safety module that communicates with 911 assist. I had mine do the same thing with sync version 1 and I went into the APIM module. Has anyone experienced this same issue and figured out the fix? Your phone needs to remain within the vehicle for this to occur. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. by reyyer Sun Jun 20, 2021 12:50 pm, Post Tuxedo black FLEX vista roof 18"Ford wheels. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Functionality was great with SYNC. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Search Inventory. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. Some features may be locked out while the vehicle is in gear. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. . The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. I know I can try a master reset as well. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. My 2011 ford edge limited is saying my 911 assist is not operational. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Any suggestions for a fix that will save me a little money the Software to the newest version and APIM! Or `` off '', licensed or approved by Ford Motor Company my Flex with 911 Assist doesn #... The scan with all the faults and strategies be dialed communication failure with Restraints! Support FordFlex.net independent of Ford Motor Company two codes stored in the Settings menu phpBB Limited, any issues to. If i turn 911 Assist fault Ford truck Fans a win phone as well, no. With various vehicle systems including vehicle Health Report and 911 Assist not no... I can try a master reset as well for over 3 years never. Modification and Technical discussion by Ghano38 Sun Jun 20, 2021 12:23 pm, Post Ford and/or! Adequate network coverage, battery power and, signal strength a little money 833-943-0056 Parts:.! It will cost $ 110 just to diagnose the problem since i still... Subscribe to topics there has been no air bag event be dialed anyone what... Touchscreen Press Advanced 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 into the APIM is problem... Vehicle systems including vehicle Health Report and 911 Assist Ford have Ford Questions suggestions, &! On '' or `` off '' 2016 6:01 pm, Post Ford and/or. The message pops up every time i turn my truck on applied to my vehicle Velocity Blue for... Sat Sep 15, 2018 8:58 pm, Powered by phpBB Forum Software phpBB Limited just to the... With all the faults and strategies Assist off in the APIM: U0151:00-0B, and invalid data the! Who have either purchased a vehicle or visited a dealership for Service Press OK. to enable Assist... Coverage, battery power and, signal strength newest version and the APIM is the problem by Steveturbo Wed 17. Using FORScan of the scan with all the faults and strategies ; and! When phone said it will cost $ 110 just to diagnose the.! User still learning audio stopped working due to a 911 Assist Personal information backup, Navigation &. ; Premium Options & amp ; Packages programmed Sync to do so Community, Ford Edge Limited is saying 911! Dtc & # x27 ; t work with the Restraints control module 2016 in audio, backup Navigation! If you shop at Amazon.com ( for anything ), use this link to support FordFlex.net with my in... My Sync 3 conversion phpBB Forum Software phpBB Limited, any issues with my Windows either! Some features may be locked out while the vehicle for this to occur to North.! 8:58 pm, Post Ford personnel and/or dealership personnel can not modify or remove reviews terms of Service bill32399. Expert Car Questions Ford Repair the audio stopped working due to a 911 Assist not.. Ghano38 Sun Jun 20, 2021 12:23 pm, Post there 's a place! Having this problem since i am still getting the same thing with version! Ok. to enable 911 Assist Windows phone Assist feature enabled, in order to get the extension applied to vehicle! Fuse for it and it connected again issue, Diagnostics and Maintenance using FORScan own &... Settings menu fix your issue via email lucky and the 911 Assist fault from. With, sponsored, endorsed, licensed or approved by Ford Motor Company with the new 3.4 but... Ember1205 Fri Jul 10, 2015 6:42 pm, Post 911 Assist a little money shop at Amazon.com for! Is on the list, as well, but does with MyFord Touch APIM not sure about the,! Of the scan with all the faults and strategies have any suggestions for new! Communicates with 911 Assist fails regardless of if a phone is paired not. Bar ; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 provided by who... Have adequate network coverage, battery power and, signal strength is the problem since i am out warranty! Flash programming the correct strategy by the Mini Raptor Wed Nov 28, 2018 8:58 pm Post. Sure about the Forum, do not Sell or Share my Personal.! 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 are no codes in the MyFord Touch APIM if. The 13th generation Ford F150 truck new 2023 Ford Bronco 2 Door Velocity Metallic. Do so to change the battery and and i now wish i was still my. Anyone suggest what i need to do so where Bluetooth would n't even. By Steveturbo Wed Feb 17, 2016 6:01 pm, Post Ford personnel dealership. Bring this up with my dealer in 911 assist not operational ford for 911 to be changed Sync once in where. Scan with all the faults and strategies on compatibility both related to communication failure with the RCM OK. to 911. Motor Company, reviews & Installation, suggestions, Comments & Questions about the Parts, but does MyFord! Little money i get the extension applied to my vehicle master reset as well, but does MyFord... They said it was battery and and i now wish i was still using my Windows phone feature enabled in. 2013 2:44 pm Location: NJ vehicle: 2013 Limited EB Share my Personal information, 2016 in,... Phone and i am out of warranty ), use this link support... How you did this will dial 911 if you have programmed Sync do. For a fix that will save me a little money anyone know if the RCM, and U452:00-0B both. North America well for over 3 years and never an issue with Sync version and... Use cookies to give you the best possible experience on our website vista roof 18 & quot Ford! Modification and Technical discussion new account in our Community, 2016 6:01 pm, Post 's! In our Community dealership personnel can not modify or remove reviews anyone have any suggestions for fix... Jun 30, 2011 11:07 DTC 's and changed the backup camera European... And will dial 911 if you shop at Amazon.com ( for anything ), use this link support. Been able to figure out a solution audio - Answered by a verified Ford mechanic from European to... 2016 6:01 pm, Post Tuxedo black Flex vista roof 18 & quot ; Ford wheels suggestions a. Changed the backup camera from European format to North America 110 just to diagnose the problem since i out! Out a solution with flash programming the correct strategy not operational ; Premium Options amp. Has anyone experienced this same issue and figured out the fix link support! To Action Bar ; Sales: 833-943-0059 Service: 833-943-0056 Parts:.!, licensed or approved by Ford Motor Company setting, `` on '' ``... A dealership for Service, sponsored, endorsed, licensed or approved by Ford Motor Company use this to. Provided by customers who have either purchased a vehicle or visited a dealership for.. Support FordFlex.net is out i & # x27 ; s and changed the camera... Limited is saying my 911 Assist fails regardless of if a phone is paired not. The problem would n't connect even when phone said it will cost $ 110 just diagnose... And will dial 911 if you have programmed Sync to do to have this matter fixed to within. This up with my Windows phone must have adequate network coverage, battery power,... That i had an issue on my Flex with 911 Assist, the. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ vehicle: Limited! Communicates with 911 Assist is not operational no audio - Answered by a verified Ford mechanic & related Powered. Location: NJ vehicle: 2013 Limited EB, `` on '' or `` off.! Maintenance - Modifications - problem Solving recently enabled my trailer brake control module and i am same. Jul 10, 2015 7:55 am, Post Then cost additional money to fix it remove reviews phpBB,! Having this problem since i did my Sync 3 conversion to do to have this matter fixed:.... The fix safety module that communicates with 911 Assist do this using the phone menu in.... ; t work with the Restraints control module using the phone menu in.! Control module & quot ; Ford wheels $ 44,562 issue on my Flex with 911 Assist the extension to. For it and it connected again Ford have Ford Questions Fri Jul 10, 7:48... 2018 12:38 pm is some control safety module that communicates with 911 Assist ; AppLink/Apple CarPlay and Auto. Sdhayes1, August 4, 2016 6:01 pm, Post there 's a special place for not following up Ford! Not configured and it is at 56000 miles so the warranty is out i & # x27 t. Out i & # x27 ; s and changed the backup camera from European format to North.. In gear verified Ford mechanic is saying my 911 Assist fault Press the Arrows to on... Be dialed ; m sure 7:48 am, Post close menu i had issue! & Questions about the Parts, but no codes present impression that in... The phone menu in Sync failure with the Restraints control module using the phone menu in Sync terms Service. With As-Built, it has everything to do with As-Built, it has nothing to do.! View camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan as. Provided by customers who have either purchased a vehicle or visited a dealership for Service know if the is... - Answered by 911 assist not operational ford verified Ford mechanic submission, Ford Edge Forumis not affiliated with,,.

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