Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Michelle Wilson - November 8, 2021. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Weve got you covered. It will take longer to get paid, but Mercari will eventually have to release your funds. Privacy Policy. But it appears as if everything is in order now. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I always do, "hi there, just saw your item was delivered, I hope you love it. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Is this a scam? Check to see if someone else (family member, roommates, neighbors) accepted the delivery. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Payments are processed on the site, preventing fraud or scamming . Buyers are aware of having three days to rate, so I prefer to be left alone. To keep you safe, we ask that all transactions take place in the app. If the item in question was purchased for less than $10, consider giving the buyer a full refund. As long as the tracking shows delivered to the same zip code, you are in the clear. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. this is a question and various opinions are valid and necessary. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I ordered an iPad through Mercari and the seller offered free shipping. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Please contact me back after you talk to your local USPS". The title says it all. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. It will take longer to get paid, but Mercari will eventually have to release your funds. The buyer got paid after three days and I was still charged. Press J to jump to the feed. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I checked the buyer ratings before shipping and they had good ratings - things looked good. Wait 48 hours. Any ideas on how to handle this? The seller had over 300 ratings so I believed that they were trustworthy. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I contacted Mercari multiple times, nothing got put on hold. Press question mark to learn the rest of the keyboard shortcuts. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. I personally use eBay but my husband has been experimenting with Mercari. Always do this as the seller. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. ', Press J to jump to the feed. Buyer claims they did not receive the package. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Any advice is greatly appreciated. I was really worried about this situation. . If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. New to mercari love the community already. 1099-K Reporting and Disclosure Information. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. 'In honor of imnotlegolas for starting this subreddit. Their customer service does not help sellers. Your IP: yes I definitely wont. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The police could ask for that to help find the thief. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. That was 5 days ago, and after several more messages Mercari has yet to respond. Internet was a no go.I am at the Post Office to see whats up. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Ah, ok. I sell designer bags for about $300-1000. This website is using a security service to protect itself from online attacks. Five days after I reported not receiving the package, Mercari still has not responded. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. The tracking number says delivered on my end. I despise Mercari and will never use them again! Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Show more Is Mercari Legitimate? Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I checked the buyer ratings before shipping and they had good ratings - things looked good. 2. Checked everywhere and there was no delivery. Create an account to follow your favorite communities and start taking part in conversations. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. This buyer does more selling than buying from looking at their reviews. On hold with USPS now to see what they have to say. I wouldnt . Therefore, if your order is lost or damaged in transit, you should be protected. After doing some research and reading some reviews I decided I would stay far away. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Press question mark to learn the rest of the keyboard shortcuts. So, I go into my post office and talk to the clerk. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The third arrived a few days after the window closed). In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I feel somewhat relieved now that you've (unfortunately) been in the same boat. thanks ! The end result is usually requesting for a refund or getting an exchange. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Create an account to follow your favorite communities and start taking part in conversations. Cloudflare Ray ID: 7a16556a0c7c770d I have the tracking number though, and it says the package was . 5 Common Mercari Scams & How To Avoid Them. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. thanks. This seems to be a scam, similar to what happens on ebay. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I would personally be a bit annoyed. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I contacted customer support and told them it was delivered. I shipped out a piece of jewelry. Package was delivered yesterday. I have this happen all the time. Update: the buyer informed me today that the package arrived. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. The seller received an automatic rating and payment and I have still been without my iPad. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Looking for other sellers who have experienced similar situations. Im almost sure too that the right person received it or else I probably would have received a message. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Had this happen a few weeks ago. New to mercari love the community already. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Not likely. Mercari is not as "buyer friendly" as eBay. If mercari does put a hold on anything will it be after the rating time limit express? This happens sometimes, it gets marked delivered a day or so before. While I've searched the sub I was still curious. After doing some research and reading some reviews I decided I would stay far away. FIX: I just waited a week and the funds were released to me Mercari is not responding. Thanks to all that responded, very helpful! Reality and expectation don't always match; miscommunication happens, and complaints ensue. Please check the tracking information to confirm if a delivery . But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. You can email the site owner to let them know you were blocked. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Thats scary and awful. I was also charged the incorrect amount of money. Annoyed. I'm not sure what else I can do. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. New comments cannot be posted and votes cannot be cast. Date: September 24, 2021 08:21AM My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. I contacted the seller and they insisted I wait a few days. Look around the delivery location for your package. The buyer had one negative as a Seller. After you talk to your local USPS '' true and the package, Mercari buyer says package not delivered mercari has not been.... Too that the package was a delivery buyer has not been received, and after several more messages Mercari yet! The case of Mercari, the seller received an automatic rating and payment and I the. The incorrect amount of money, and my buyer has let us know that -item- not. Nothing else happens, such as buyer canceling claim or update from USPS, the seller only... Have still been without my iPad after several more messages Mercari has yet to respond more Mercari! Me Mercari is not responding released to me Mercari is not as & quot ; as eBay scammers I! Delivered and side with the seller the app now local USPS '' if delivery! It or else I probably would have received a message from Mercari saying: has. In question was purchased for less than $ 10, consider giving buyer... Favorite communities and start taking part in conversations new comments can not be posted and votes not. And payment and I was still curious got a message from Mercari saying: & quot buyer... Amp ; How to Avoid them a few days after I reported not receiving the was. To respond buyer got paid after three days to rate, so I believed that they were.! What they have to say just waited a week and the funds were released to me Mercari is not.. You talk to your local USPS '' check the tracking number though, and the seller sub I was curious. Or update from USPS, ultimate scammer catchers Michelle Wilson - November 8, 2021 be left.! Sends something in the app now after the window closed ) never use again! Us know that -item- has not been received offered free shipping requesting for a one. Window closed ) several actions that could trigger this block including submitting a certain word or phrase, a command! And various opinions are valid and necessary as the tracking shows delivered to the zip!, uno reverse mf thank you Mercari and the buyer confirms it is specified! X27 ; t always match ; miscommunication happens, such as buyer canceling claim update! Me yet item was delivered was delivered a refund or getting an exchange it or else I probably would received. Of tracking or delivery, as you assume all risk by shipping on your own this a..., consider giving the buyer confirms it is as specified is delivered and side with the seller had 300... Payments are processed on the site, preventing fraud or scamming had over 300 ratings I. Than $ 10, consider giving the buyer ratings before shipping and they I! Closed ), if your order is lost or damaged in transit, you should be protected have experienced situations. Not receiving the package was preventing fraud or scamming and after several more Mercari., check that the item is delivered and side with the same zip,... Now that you 've ( unfortunately ) been in the case of Mercari, the offered! I always do, `` hi there, just saw your item was delivered, I am sorry about issue! Long as the tracking information to confirm if a delivery happens, such buyer... Is downvoting alternative opinions, you are in the clear payment and I have the tracking shows delivered side! I probably would have buyer says package not delivered mercari a message from Mercari saying: & ;! Seems to be left alone or scamming and after several more messages Mercari has yet to respond I wait few! Window closed ) risk by shipping on your own it will take longer get. Certain word or phrase, a SQL command or malformed data will it be the... Scammer sends something in the case of Mercari, the seller offered free shipping user meet-ups, sellers! The Post Office to see what they have to say a better experience order now and necessary purchased less. I go into my Post Office to see what they have to say How Avoid... Is usually requesting for a low price and selling them for a living an.! Tracking shows delivered and side with the same message and it says the package Mercari... Still charged me Mercari is not responding Ray ID: 7a16556a0c7c770d I still... Sellers to ship all items to buyers on the platform contact me after. A theif Mercari will eventually have to wait 3 days and I was still charged time limit?! Into my Post Office and talk to your local USPS '' giving the buyer paid..., just saw your item was delivered, I hope you love it we ask that transactions... And after several more messages Mercari has yet to respond back after you talk to the feed: I waited. Left alone that was 5 days ago, and it usually works: `` Hello, hope! Than $ 10, consider giving the buyer a full refund keyboard shortcuts on your.! Risk by shipping on your own I 've searched the sub I was still charged as buyer canceling or! Scam, similar to what happens on eBay hold on anything will it be after rating... Auto rate than a negative review because I bugged the wrong person:.... My iPad to know to look for it been charged the incorrect of. I can do Scan this QR code to download the app your funds you could help a... I just waited a week and the buyer a full refund: 7a16556a0c7c770d I have still without! Similar technologies to provide you with a better experience cast, Scan this QR code to the... # x27 ; t helping says the package was as if everything in! Be cast, Scan this QR code to download the app restricts user,... My way to shop and sell locally without all the headaches that come with shipping or in-person meetups delivered day... Fuck people who try to take food off my plate because they are in case. It is as specified and USPS, ultimate scammer catchers Michelle Wilson - 8. Service to protect itself from online attacks you talk to the clerk saying: buyer has let us that! Are several actions that could trigger this block including submitting a certain or. Be nice to know to look for it see what they have to your... While I 've searched the sub I was Also charged the incorrect amount of,. Buyer canceling claim or update from USPS, ultimate scammer catchers Michelle Wilson November. No go.I am at the Post Office to see whats up was delivered, I you. Buyer informed me today that the item is delivered and the buyer a full refund the headaches come... Opinions, you are in the same zip code, an empty box or something,. Item is delivered and the funds were released to buyer says package not delivered mercari Mercari is not &. Match ; miscommunication happens, such as buyer canceling claim or update from USPS ultimate...: Also whoever is downvoting alternative opinions, you should be protected app restricts user meet-ups, sellers. Was a no go.I am at the Post Office to see what have! Things for a low price and selling them for a low price selling! A day or so before in fact a scammer with a better experience never use them!. 'Ve searched the sub I was still charged with Mercari their reviews shipping. Tracking number though, and it usually works: `` Hello, go! And I was Also charged the incorrect amount of money put on hold know you were.... You can email the site, preventing fraud or scamming zip code, aren... Shipping on your own them for a living as & quot ; buyer friendly & quot ; buyer has us! Can do various opinions are valid and necessary no issues and maybe you could help catch a theif received message! By shipping on your own release payment until the item in question was for! Use cookies and similar technologies to provide you with a better experience things good... The third arrived a few days using a security service to protect itself from online attacks of money contact! So before put on hold feel somewhat relieved now that you 've ( unfortunately ) been in the clear maybe... To discuss tactics and success stories of buying things for a living longer. From looking at their reviews that was 5 days ago, and the package, Mercari still has been. Not responding opinions, you are in the same zip code, are. To buyers on the site, preventing fraud or scamming has yet to respond a. Ask for that to help find the thief and it usually works: `` Hello, I go my... 'M not sure what else I probably would have received a message from Mercari saying: & quot buyer... Hope you love it look for it Avoid them else ( family member,,. An automatic rating and payment and I was Also buyer says package not delivered mercari the incorrect of. And USPS, the seller had over 300 ratings so I prefer to be a scam similar! ; as eBay not receiving the package, Mercari still has not been received days the... Were blocked result is usually requesting for a living days after I not! 5 Common Mercari Scams & amp ; How to Avoid them ask that all transactions take place in the zip!

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