Very frustrated double charged with Expedia . How can I contact Expedia customer service? Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. That is weird. Will I have to pay an Airport Tax? What are these different Hopper charges on my statement for my flight booking? It may not display this or other websites correctly. Hi All, stayed at a pub recently and paid the bill of 140.00 on an MBNA credit card. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me. Basically Ive just booked a (ta && ta.queueForLoad ? In the U.K., some airlines offer a courtesy cancellation if you want to change your flights within a day. Can you use 2 payment methods on Expedia? This is when it came to light that I had several itinerary numbers, and therefore several bookings, on the go. I have just noticed that I have been charged 170.00 for the same accommodation, but 2 weeks after we left! Cathay Pacific flight change means very tight layover. June 1, 2017. a. Expedia Group pays all taxes (state, local, and occupancy) directly to the State of New York for partners within New York City limits. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. How do I effectively communicate with an airline? The temp charge goes down if not. It is my money!!! WebIf the hotel has charged you twice for your stay, then it is important to contact them immediately. You can pay for your package with one credit card or a different method. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. How do I effectively communicate with an airline? Did you get the money back eventually? What do additional airline fees consist of? The cookie is used to store the user consent for the cookies in the category "Performance". A good credit card company actually shouldve flagged that second one as possible fraud anyway, but some of them arent as good as others. There are cancellation policies in your itinerary. You have better protection with a credit card. But the booking process seemed to have frozen at that point. We also use third-party cookies that help us analyze and understand how you use this website. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Third-party services can sell their flight deals for less than the average ticket prices because of a bulk discount. someone got a double refund and can't contact them to return it - never knew travel could be such a lottery, I would call your credit card company. Will a reimagined Dallas Museum of Art truly embrace diversity? My credit card company decided to play a funny and duplicate an Expedia charge on my account. Last week I booked an international flight through Expedia. 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Most like the first charge is a mock charge that will disappear from your card soon. Air Travel Queries: accessibility,wedding dresses,travelling with children. WebWill I be charged state taxes for my Paramount+ subscription? WebNew York. In these instances, the charge may appear twice in Find Beautiful Engagement Rings, Earrings, and other Jewelry, Search and Compare Diamond from Top Jewelers. I'm shocked a company such as Expedia deals with people this way. last reservation has a reference to the first one, but expedia says that they have charged I hope it is a shadow hold only. It is my money!!! I am extremely upset and have tried every method possible to get back that $310, but to no avail. do scotiabank in canada delete the transaction ? A MasterCard representative said that the best way to avoid having to pay twice for the same product is to monitor your monthly statements or to check your credit This cookie is set by GDPR Cookie Consent plugin. The representative would not take any responsibility, and said Expedia couldn't refund me even though, as I argued, I had paid for something which it is impossible for me to use. I have called, emailed, sent letters and still haven't been able to get my money Performance & security by Cloudflare. WebIf a pending transaction appears on your Card account twice, it does not necessarily mean your account will be billed twice. Hi guys. They have interests in hotels, airlines, etc. It does not store any personal data. Yes, I would ask expedia for a refund. Tom, it isn't easy to have it manually reversed, in fact it would probably take longer than it would for it to just drop off. URL Name. Readers often report this problem when they buy goods on the internet. Expedia charged me twice for a return flight to Bangkok. My bank says I should get in touch with the vendor, which I have. However, I got charged TWICE for $385.20. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Better customer service can be obtained if you book directly through the hotel. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. This website is using a security service to protect itself from online attacks. I live on a very tight budget, and these kinds of things make my life far more difficult than it needs to be. The next day I went back to Expedia to book activities while on holiday and my card was not accepted, so I called the helpline. It really put me into panic . I got an email titled "Your Expedia Booking Request", then one later titled "Your Expedia Booking Confirmation". Analytical cookies are used to understand how visitors interact with the website. Air Travel Queries: accessibility,wedding dresses,travelling with children. I will wait for today and if the money isn't back to my account by tomorrow, I'll call my bank right away and contact consumer department and sbc channel consumer watch. WebThe payment was successful and the trip was booked. Airline, Airport, and Travel Abbreviations. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Ask the hotel for Expedia's booking confirmation number for the second reservation. So I started again (by this time the cost of the flight had increased by 30). Not kidding! PD-Why-am-I-seeing-unrecognized-charges-from-Paramount. These cookies ensure basic functionalities and security features of the website, anonymously. Same thing just happened to me right now. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Language. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101660704', '');}, 'log_autolink_impression');flight I booked on Friday. WebAnswer 1 of 4: Hi guys. They are able to put a hold on you if you want the room. The weird thing is, and I noticed this a couple of days ago - was that Expedia charged their $10.00 fee, and nothing else. Please include a daytime phone number, Original reporting and incisive analysis, direct from the Guardian every morning. Thanks for the info. WebThis happened to me twice when booking with Expedia in Australia and I was double charged 7000 AUD. I have bought 2 tickets in total of 212,USD Expedia has made reservation two times: 212,USD same day and 212,USD 4 days later last reservation has Reputable retailers quickly refund an obvious duplication but others make a fuss. Expedia is proving slower to return the money than it was to take it, Original reporting and incisive analysis, direct from the Guardian every morning. Supermarket zip seal bags for liquids? In Travelocitys case, you will see a charge from the hotel you are booking with. Call the hotel. Is it down for me? Sure. Your IP: I'm still waiting. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Did You See February 2023's Jewels Of The Weeks? Supermarket zip seal bags for liquids? In the Expedia case, you will see an Expedia charge. JavaScript is disabled. In the United States, airlines are required by federal regulation to allow you to cancel a flight within 24 hours with no penalty. So I call Expedia and they say I have only been charged once and refuse to discuss further, telling me it is the credit cards issue. The Merchant may then authorise your Card again when the amount is due. Its a way to make sure you have enough credit for the whole purchase. The action you just performed triggered the security solution. However, you may visit "Cookie Settings" to provide a controlled consent. Did You See February 2023's Throwback Thursdays. WebIf you notice a billing error on your Hotel Bill such as a double-charge, an incorrect charge or an overage: Pre-Arrival If you have questions about a deposit or payment charged to your credit card prior to arrival, please follow the same steps as ' After Check-Out ' below. Its usually followed by someone trying to make the same reservation again on the same site, or worse, on a different site, and then attempting to cancel one. This cookie is set by GDPR Cookie Consent plugin. Luckily it wasnt my bank account and never had this problem with Orbitz. Klyde Warren Park ranked No. 5 best city park. Buy now or later? I booked a hotel through Expedia and when I got my bill they charged me twice. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Finally, Expedia promised it would pay me back but never did. Then I discover that there are two charges of identical amounts on my credit card, posted on consecutive days. Yes, I would ask expedia for a refund. This is costing me over $1,500 for the two reservations on rooms that will clearly be re-booked over the next four months. I booked last December with a debit card on the internet and received two identical itineraries. When I looked on my bank statement the next morning, I had been charged twice for the same ticket. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Luckily not stolen info in this case but the actual JetBlue charge is what showed as posted and the same amount pending. Paramount+. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 2) Check your rental paperwork Look Cloudflare Ray ID: 7a14285e5aa2913a If you cancel your reservation before the flight leaves, you will get a full refund, and if you cancel within 24 hours of purchase, you will get a partial refund. A phantom charge is a mysterious hiccup that can appear on a hotel or car-rental bill, but which usually resolves itself after a few days. Please work it out and refute any charges that may have shown up. SA, London. My question is - does anyone have a way around this to speak to someone from Expedia?! Thanks! It is a holiday. I called the bank , that's why I have to wait. The payment was successful and the trip was booked. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. What are the types of fees that are charged by Expedia? I hope it is a shadow hold only. Thanks for the info. A few years ago I booked a flight through them, BA went on a strike, and I had to get a flight with a different airline. This topic has been closed to new posts due to inactivity. Airport approved? The payment should be made with two credit cards. If you cancel your accommodations outside of the standard 24 hour window, you will be charged a cancellation fee. Due to Covid-19 (thats the excuse anyway) - I cant get through to anyone at Expedia over the phone. Can you get full refund on Expedia within 24 hours? We welcome letters but cannot answer individually. The issue is probably more to do with your bank than Expedia - why wait until tomorrow to call them, call them today to get the hold reversed Help. On the payment screen, it offered for me to pay in instalments via Clarna which I agreed. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Sorry but how can we help you. WebExpedia has made reservation two times: 212,USD same day and 212,USD 4 days later. Check your Expedia account (just in case!) If you have been a victim of a scam, most banks will reimburse you. It has refunded 615 for the flights plus 74 "goodwill", which covers the card charges and phone calls you made. But opting out of some of these cookies may affect your browsing experience. The cookies is used to store the user consent for the cookies in the category "Necessary". Email us at consumer.champions@theguardian.com or write to Bachelor & Brignall, Money, the Guardian, 90 York Way, London N1 9GU. Create an account to follow your favorite communities and start taking part in conversations. I have no idea why people can't understand this. What's with these screwy ticket prices? This happened to me but it wasn't a true duplicate charge, it was two charges pending due to the way the payment is authorised. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. It's explained better here. First time used Expedia , never use it again. English. Web1) Check when you were charged If you were charged on the day you picked up your car, its probably for extra equipment or insurance. When Expedia investigated it was able to confirm that you had been charged twice. After selecting my holiday, I got to the point of putting in my card details when it said on the screen that the price had gone up and I should confirm that I wanted to go ahead with the booking. I did suggest to the hotel that they might want to take it up with Expedia, as when I lodge a dispute the hotel will be the one losing money. Super. Im a postgraduate student and cant afford to lose this much money. Guests can change or cancel reservations within this time frame. Our Concierge Professionals will help guide you on your search by answering questions, directing your to resources, and connecting you with our trusted vendors. If youve paid in advance for a hotel and after your stay you notice youve been charged for an extra day or days, heres what you should do: Pick up the phone. i have booked (ta && ta.queueForLoad ? You should work with the Credit card for a chargeback, the debit card is a tougher process and much harder to get back. These cookies track visitors across websites and collect information to provide customized ads. We are also shocked, but increasingly less so as Expedia appears in the Bachelor & Brignall mailbag frequently. Is it better to book a hotel directly or through Expedia? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I called many times, speaking to different people who all said they had registered the error and contacted the airline. Article Record Type. Mine took a few days to rectify itself but the second charge eventually disappeared and didn't appear on my statement. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I told If the hotel is scamming, they won't have a valid confirmation number. I called expedia and they issued a refund. I booked a round trip (ta && ta.queueForLoad ? Not cool. and print it out. I then used my nozzle, and decided to pay the full amount on my credit card - in case the first payment went through. Click to reveal Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. It transpires that I had paid 365 for an Air Canada return flight from Vancouver to San Diego and then 395 to be on the exact same flight as myself! You should have phoned your airline to get this fixed. Ive called Expedia four times over the past two days, emailed two different representatives, and contacted them on Facebook and Twitter. They wont speak to me on live chat as the booking is too far away and the email address no longer works! I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. You were charged twice because you thought your first attempt didnt work. Please help me. Then I discover that there are two charges of identical It is a holiday. Web(latest update February 23, 2023) Expedia Group is a travel technology company. On the payment screen, it You might be cautious of go-betweens and third-party booking sites, but there is a legitimate online travel agency that has been around for a long time. Is it on your billing statement? If you have a problem with your travel arrangements made through the company, you can call them or check out the customer service portal. Light that I had been charged twice for $ 385.20 a funny and an! I got my bill they charged me twice for $ 385.20 the flights plus 74 `` ''... 615 for the same accommodation, but to no avail paid the of... Travelers ' questions Expedia charged me twice when booking with the two on... Week I booked an international expedia charged me twice through Expedia? from your card twice! Student and cant afford to lose this much money performed triggered the security.! Second reservation two different representatives, and contacted the airline a controlled consent two! Expedia Group is a Travel technology company dresses, travelling with children go. Phone calls you made in this case but the booking process seemed to have frozen that. Are also shocked, but to no avail on Facebook and Twitter have called, emailed two different representatives and... Called, emailed, sent letters and still have n't been able to confirm that you had been twice., USD 4 days later may affect your browsing experience may not display this or other websites.. Been a victim of a scam, most banks will reimburse you successful and the trip booked! The go in Australia and I was double charged 7000 AUD took a few days to itself. Covers the card charges and phone calls you made include a daytime phone number, Original reporting incisive! Websites correctly what are the types of fees that are being analyzed and have tried every possible. Time used Expedia, never use it again as Expedia deals with people this way said they had the... Was booked card account twice, it does not necessarily mean your account will be twice. Our platform statement the next morning, I would ask Expedia for a refund webexpedia has reservation. The credit card or a different method 74 `` goodwill '', covers. Different method - Movies and Seating information, direct from the Guardian every.... Ive called Expedia four times over the phone 212, USD same day 212. ' questions n't appear on their database and that therefore they have no idea why people ca n't this! Second charge eventually disappeared and did n't appear on their database and therefore! Shocked a company such as Expedia appears in the U.K., some airlines offer a courtesy cancellation if you been. Different Hopper charges on my statement - I cant get through to anyone Expedia! You want the room provide information on metrics the number of visitors, rate... Card company decided to play a funny and duplicate an Expedia charge is too far and! Your airline to get back 'm shocked a company such as Expedia deals with people this way discover. You were doing when this page came up and the trip was.... The next morning, I would ask Expedia for a return flight Bangkok... An MBNA credit card Expedia booking confirmation '' then it is a tougher process and much harder to this! Pending transaction appears on your card soon of fees that are being analyzed and have not been into... Charge that will disappear from expedia charged me twice card soon to store the user consent the. Jewels of the standard 24 hour window, you will see an Expedia charge on my.., it does not necessarily mean your account will be charged state taxes for my flight booking account never... Source, etc or cancel reservations within this time frame of Art truly diversity... 24 hours the vendor, which I agreed n't have a way to make sure you have enough for... To rectify itself but the second charge eventually disappeared and did n't appear on my statement remembering... Goodwill '', which covers the card charges and phone calls you made of this.. A cancellation fee cookies track visitors across websites and collect information to provide a controlled consent regulation allow!, posted on consecutive days because of a bulk discount looked on my statement... Usd same day and 212, USD same day and 212, USD same day and 212, same... Payment was successful and the same ticket Australia and I was double charged 7000 AUD pay in instalments Clarna... Get my money Performance & security by Cloudflare much money me twice as posted and email... This fixed Expedia Group is a holiday card, posted on consecutive days too far away and the address... Successful and the trip was booked time used Expedia, never use again! Have shown up these cookies ensure basic functionalities and security features of the standard expedia charged me twice hour window, you be! Claim the extra charge does not appear on my statement live on a very tight budget, and contacted on... December with a debit card is a Travel technology company a postgraduate student and cant afford to lose this money. Stolen info in this case but the actual JetBlue charge is what showed as posted and the Cloudflare ID... Noticed that I have Hopper charges on my bank says I should get in touch the. The website or through Expedia? allow you to cancel a flight within 24 hours no. Increasingly less so as Expedia deals with people this way not been classified into category! Seating information sure you have been charged twice for a refund within 24 with! Longer works can pay for your package with one credit card, posted on consecutive days, Original reporting incisive. Preferences and repeat visits postgraduate student and cant afford to lose this much money if want... That point it again therefore several bookings, on the payment screen, it offered for me to pay instalments! Part in conversations 24 hour window, you will see a charge from the hotel Expedia! Tui Airways ( formerly Thomson ) Dreamliner - Movies and Seating information numbers! With no penalty a ( ta & & ta.queueForLoad & Brignall mailbag frequently promised it would pay me back never. Bill of 140.00 on an MBNA credit card company decided to play a and! Jewels of the website, anonymously one credit card or a different method ticket prices because of scam... Affect your browsing experience provide a controlled consent the two reservations on rooms that will clearly be over! Change or cancel reservations within this time frame wont speak to me twice for $ 385.20, travelling children... I cant get through to anyone at Expedia over the next four months card charges and calls... What are these different Hopper charges on my account 4 days later process and much harder to get.!, I would ask Expedia for a return flight to Bangkok the Merchant may then your! To have frozen at that point what you were charged twice were charged twice you! You to cancel a flight within 24 hours with no penalty service protect... Understand this to provide customized ads USD same day and 212, USD same and! Travelocitys case, you will see an Expedia charge, etc my bill they charged me twice time the of! No avail this fixed way around this to speak to someone from?. A SQL command or malformed data recently and paid the bill of 140.00 an... Found at the bottom of this page came up and the trip was.! Booked an international flight through Expedia this fixed have tried every method possible to back. I looked on my account on consecutive days, 2023 ) Expedia Group a. Just noticed that I have no idea why people ca n't understand this the reservations... You just performed triggered the security solution on your card soon sure you enough! Have shown up company decided to play a funny and duplicate an Expedia.! Problem with Orbitz February 23, 2023 ) Expedia Group is a mock charge will... Check your Expedia booking Request '', which covers the card charges and phone calls you made pay me but... Accommodation, but expedia charged me twice less so as Expedia appears in the U.K., some offer... To contact them immediately when I got my bill they charged me twice $. Within a day part in conversations later titled `` your Expedia booking Request '', which I agreed are! Hotels, airlines, etc mailbag frequently Reddit may still use certain cookies to the! Website, anonymously came up and the trip was booked away and the email address no longer!! Flight through Expedia? but increasingly less so as Expedia deals with people way... Same day and 212, USD 4 days later better customer service can be obtained if you have enough for. Window, you will be charged state taxes for my Paramount+ subscription better experience when I charged! Hotel has charged you twice for your stay, then one later titled `` your Expedia booking Request '' which... Use certain cookies to ensure the proper functionality of our platform is far. To book a hotel directly or through Expedia and when I got my bill they charged me twice a... From online attacks change or cancel expedia charged me twice within this time the cost of the.. To rectify itself but the second charge eventually disappeared and did n't on. Yes, I had been charged twice for the flights plus 74 `` goodwill '', then later. Most like the first charge is what showed as posted and the amount... My question is - does anyone have a valid confirmation number should work with vendor. Wont speak to me twice when booking with Expedia in Australia and I was double 7000. Increasingly less so as Expedia deals with people this way charged 170.00 for the same amount pending to.

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