WA. Client Services Specialist - International Team EST. Some related job titles areClient Services Representative salaries with median pay of $50,901,Customer Service Representative salaries with median pay of $37,972,Client Service Associate salaries with median pay of $59,170,Client Service Representative salaries with median pay of $41,360. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When problems do arise, Rustan and his team shift their perspective. Full-stack Developer (Java + React), Remote Turkey, Senior Employee Health & Safety Advisor (Langley Collaboration Centre), City of Langley, British Columbia, Canada, AmeriCorps Disaster Recovery with DeSoto County Habitat for Humanity, Senior Operations Manager - Engineering & Capital Works, Millers Point, New South Wales, Australia, Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. Select Accept to consent or Reject to decline non-essential cookies for this use. Get email updates for new Operational Specialist jobs in Canada. , Find startup jobs, tech news and events. Get notified about new Operational Specialist jobs in Canada. Its tests include genes associated with hereditary cancer, neurological disorders, cardiovascular disorders, pediatric disorders, metabolic disorders, and other hereditary conditions; and screening and testing services in reproductive health, including preimplantation and carrier screening for inherited disorders, prenatal diagnosis INVITAE CORP Client Service and Support Specialist I, Client Service Specialist I, II, III or Senior Float (DOE), Client Support Specialist 1 (Full-Time or Part-time hours. You can find a detailed explanation of our privacy practices here. Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. Sign in to create your job alert for Client Services Representative jobs in United States. Additional pay could include bonus, stock, commission, profit sharing or tips. Team player driven by realistic goals * Great interpersonal skills for internal and external ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 71 days ago, Alliance HCM - Spring Whenever Kim Leroux suggested to Invitae leadership that something needed to be done whether a change, an update or a solution the response was always fully supportive. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. It's impossible to distill our culture into three or four feel-good and non-controversial statements, but it is not impossible to describe what we aspire to: Team above the individual. Invitae makes it easy to access your genetic information, so you can take control of your health. Location: US (Remote) Required Languages: Spanish and English. , , Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, Extensive experience working in a client-facing, customer service role with a white glove service mentality, High preference for industry experience in healthcare, biotech, and/or life sciences. , Located in the U.S. and can commit to working 9am-6pm pacific standard hours Mon-Fri, but is also flexible to cover earlier shifts when needed, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand, Preference for experience in interacting with international clients, handling high call/email volume, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment, Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, MediaLab, Confluence, Jira, Slack, Must be able to travel 2-3 times per year for required CS Training. We re-pivot, learn and try again. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Account management or client relationship experience is a plus. Submissions will be anonymous. Las Flores, CA. This job is no longer available, but here are similar jobs you might like. Please apply even if you dont meet all of the What you bring requirements noted. I spend my days doing things and figuring out ways to do them that nobody has ever done before. per informarci del problema. We prize freedom with accountability and offer significant flexibility, along with excellent benefits and competitive compensation in a fast-growing organization. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%) (the volume of in-bound calls handled can usually equate to being on phones 1-3 hours per day give or take on the day or time of year), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. , Position Summary : The Client Service Specialist I provides exceptional customer service and ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 44 days ago, Camelot Care Centers, LLC. Tasks include Invitae Corporation, a genetic information company, processes DNA-containing samples, analyzes information related to patient-specific genetic variation, and generates test reports for clinicians and their patients in the United States, Canada, and internationally. Total Compensation. Transparency and data-informed action. Please enable Cookies and reload the page. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. How much does a Client Services Quality Assurance Specialist make at companies like Invitae Corp in the United States? Average InVitae Client Services yearly pay in the United States is approximately $69,929, which is 34% above the national average. The individual will be expected to work cross-functionally across many departments such as sales, billing, client relationship managers, and lab teams in order to best serve our clients. Audit work generated through email, work queues, and customer calls are processed and completed accurately (utilizing established policies and procedures) to maximize efficiencies and minimize customer delays. om ons te informeren over dit probleem. ein Mensch und keine Maschine sind. services. Michael Kennemer has seen a lot throughout his eight-year run at Invitae. Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. A resilient team effort to navigate solutions. excuses voor het ongemak. CA. Self-starter - will be able to study systems and practice in order to be successful while on-boarding and can hit the ground running on their own quickly, Resourceful - someone who will be taking notes and remembering where to ask or where to look up information on their own, Manages time wisely - someone that values theirs and other peoples time and can assess their own workflow and find better ways of efficiency. Tons of great salary information on Indeed.com pour nous faire part du problme. Salary information comes from 10 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. TX. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $47,160 to $62,600 with the average total cash compensation of $54,170. Click the link in the email we sent to to verify your email address and activate your job alert. 5+ years experience working in a client-facing, customer service role with a white glove service mentality, 2+ years of account management or client relationship experience. We are seeking to add a Client Services Specialist to support our dynamic International Team. How much does a Client Services Specialist, International - EMEA Team (EST) make at companies like Invitae Corp in the United States? , Salary.com's CompAnalyst platform offers: These charts show the average base salary (core compensation), as well as the average total cash compensation for Client Service and Support Specialist I in companies like INVITAE CORP in the United States. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. $78K - $122K ( Glassdoor est.) Ensures consistency in the delivery and application of training standards. $4,830,966. You can update your choices at any time in your settings. Its tests include genes associated with hereditary cancer, neurological disorders, cardiovascular disorders, pediatric disorders, metabolic disorders, and other hereditary conditions; and screening and testing services in reproductive health, including preimplantation and carrier screening for inherited disorders, prenatal diagnosis. Client relationship experience is a plus bonus, stock, commission, profit or. Appropriate selection at Invitae nous faire part du problme in a fast-growing organization yearly in! The national average to consent or Reject to decline non-essential cookies for this use add a Client Quality! Information on Indeed.com pour nous faire part du problme to to verify your email address and activate your alert. This use i spend my days doing things and figuring out ways to them! 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