SeatGeek is a ticket resale marketplace and aggregator of tickets for concerts, sports events, and theater shows. All rights reserved. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. Required fields are marked *. Currently, SeatGeek has an B rating with the BBB (Better Business Bureau), as of August 2022, with a 3.08 out of 5-star rating from 239 reviews. Now he and his friend were ticketless. The company, despite settling a lawsuit that alleged it had engaged in a massive scheme to trick tens of thousands of unsuspecting consumers into buying tickets to concerts, shows, and other live events that the sellers did not actually have, was still slipping its disclosures into layers of fine print. that reports on class action lawsuits, class action settlements, Best wishes, SeatGeek CX Team. In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. The process, known as speculative ticketing, works like this: Brokers advertise inventory sometimes a specific seat, sometimes a seating area on a resale site, often at a price significantly higher than face value. Valentines freely chosen acceptance of the terms and conditions indicate that she did make a conscious and educated decision to purchase these tickets, the company concluded. On 01/31/2022 Ashley Cancino filed a Small Claim - Other Small Claim lawsuit against SeatGeek. Why Ripoff Report will not release author information! At one point in the proceedings, TicketNetwork was forced to hand over a list of all the web domains it had registered. Please enter your email address. In 2013, Ticketmaster claimed they were responsible for about 60% of sales of the most desirable tickets to popular shows. But soon after that, according to the SeatGeek class action lawsuit, SeatGeek underhandedly changed its Buyer Guarantee promise retroactively from [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price to [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Include all links from the story, and please link to us at https://www.revealnews.org. I'd like to hear about marketing opportunities, I accept IQ Magazine's Terms and Conditions and Privacy Policy, First StubHub, now SeatGeek: the US secondary ticketing site is being sued in New York for allegedly refusing to issue refunds for called-off shows, William Trader hoped to see Dead and Company in Chicago, image Julio Enriquez/Flickr (CC BY 2.0). Sometimes the weather or schedule changes will prevent a baseball game from being played. This phrasing didnt bother Pender when the money left his bank account. Trader is currently being represented by layer Nicholas Coulson. They steered clear. Byard Duncan can be reached at bduncan@revealnews.org. A timeline of David Dobrik's messy past, from Vlog Squad sexual assault allegations to Jeff Wittek's accident, and even messier present, so you can decide for yourself whether or not the King . I was sent a confirmation of my purchase and my credit card was hit on 2/13/20 however the tickets were never sent to me. Dont click on those slick Ads! The company would display the full cost of each ticket at the start of the transaction, as opposed to creating a jack-in-the-box-style fees ambush near the finish line. Because the sellers have already been paid, the SeatGeek class action lawsuit points out, the company stood to lose all of that money out of its own pockets when months worth of events were called off. SeatGeek uses AWS to give developers faster, better-performing applications in the cloud, quickly build new ticketing software, and ensure a seamless experience for buyers, sellers, and venue managers. SeatGeek didnt immediately return a request for comment. 2023 International Live Music Conference Ltd, International Live Music Conference (ILMC), similar legal action was initiated against ticket-resale rival StubHub, Over 50s big spenders on live entertainment, Coldplay go on touring hiatus over eco-concerns, Schneiderman sues Buffalove promoter over unpaid refunds, AEG on MSG London launch: 'Question mark' over location, War of words over more concerts on Clapham Common. Yet a recent scan of TicketNetworks site suggests the company continues to advertise tickets that its sellers dont yet possess, without making it clear to consumers. What we learned about coronavirus today: Georgia reopens, Canadian teacher with size-Z prosthetic breasts placed on paid leave, 11-year-old reads aloud from 'pornographic' book he checked out from library at school board meeting, Mike McCarthy shreds ex-Cowboys coordinator after firing, 'Jeopardy!' I purchase tickets through Seat Geek for a Harry Styles concert that took place on 10/14/21. A month after that hearing, Christy Grantham, head of ticketing at the Wilson Center, the theater where Sharon Valentine wanted to see Something Rotten!, got so frustrated that she put together a PowerPoint presentation for her colleagues. Largely because of the SeatGeek Buyer Guarantee, SeatGeek users are willing to pay premium prices for tickets, and to pay substantial fees of more than 25% of the ticket price directly to SeatGeek even though substantially identical tickets were available for purchase elsewhere.. Quinquagenarians and above in Australia are outspending their younger counterparts by nearly 8%, reveals new research highlighting the purchasing power of over 50s, Chris Martin has revealed Coldplay are taking time over the next year or two to assess how their next tour can make a positive environmental impact, Cody Conway, the man behind Buffalove festival, is the target of a lawsuit by NY's AG over claims he pocketed almost $15,000 in ticket money for the cancelled 2017 event, The O2 operator says it welcomes the competition from MSG Sphere London but questions whether it "should be located in east London so close to existing venues", The south London park could potentially see up to eight full days of music next year and 5dB louder much to the annoyance of Wandsworth Council, The government in Germany has extended its ban on large events by two months, but with exceptions for those able to comply with coronavirus regulations, The essential live music business newsletter, Events & Festivals Production ManagerWildkind, Blackfriars, LondonFull Time50K + Benefits. I filed against them in Civil Court City of New York. I didnt want the money; I wanted the tickets, he said. Scroll down and click on Chargeback Instantly. Defendant has sought to surreptitiously shift its losses onto its innocent customers. Then, often in a matter of seconds, the tickets evaporate snagged by sophisticated, high-volume purchasing software programs. The SeatGeek class action lawsuit maintains that Trader has no interest in receiving a credit for his ticket price and wishes a full refund instead. IQ is the leading global news platform for the live music business. The FTC, she added, had 50% more full-time staff under the Reagan administration than it has today. About SeatGeek. This is a marketplace where its very easy to confuse consumers and give them bad information., In February 2020, leaders in the secondary ticket market were called before Congress to explain their fees. William Trader alleges that the company which sells tickets to concerts, the theater and sports modified its buyer guarantee that had promised customers a full cash refund if an event is canceled and not rescheduled. Defendant has quietly sought to force its buyers to endure the financial losses that its own guarantee created for it in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events, states the SeatGeek class action lawsuit. And when consumers and when artists are all feeling like something is not working in the system, its difficult for me to conclude that the system is working.. When they demanded to know the physical address of Ticketsmeters, the representative wouldnt share it. Additionally, Live Nation and its subsidiary Ticketmaster revealed that it would only refund customers for cancelled or rescheduled events, however, many postponed shows have no reschedule date in sight. In general, it is legitimate, safe, and reliable. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Once there, she selected two $150 seats and began the checkout process. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. New Customers: $10 off your first in-app order of $150+. Learn more at revealnews.org and subscribe to the Reveal podcast, produced with PRX, at revealnews.org/podcast.. The SeatGeek Ticket Refund Class Action Lawsuit is William Trader v. SeatGeek Inc., Case No. Even that language The seller has not yet received your tickets, but youll get them before the event was misleading, according to the suit. Major resale platforms claim they are simply connecting sports, music and theater lovers with each other. Congress gave state attorneys general and the FTC the power to enforce the law. Still, if you provide detailed information, including . Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. ***** BONUS ALERT: Anyone can type in 411913 at this site and scroll down to Consumer Comment #62 at Ripoff Report 411913 and read NEW WORLD ORDER POEM. You can republish Reveal photos only if you run them in or alongside the stories with which they originally appeared and do not change them. Olivia Perreault. Federal Trade Commission warned resellers, Creative Commons Attribution-NoDerivatives 4.0 International License, Proudly powered by Newspack by Automattic. This report was posted on Ripoff Report on 10/15/2021 09:41 AM and is a permanent record located here: Estimated amount consumers saved since 1997: $15,590,010,907. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. In the meantime, records suggest that bots continued to outmaneuver hapless fans. Ticketing platform SeatGeek announced today that it had raised $238 million privately as part of a Series E funding round. Seatgeek blocked my use of 2 Tickets for $510. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement However, if that section has no tickets available rather than simply stating "no tickets available". IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. A few days later, TicketNetworks legal team fired back, claiming that shed failed to notice a disclosure on the sites homepage indicating it was a resale marketplace. The site, TicketNetwork added, did not act as a primary sale box office, though its URL was boxoffice-tickets.com and featured Wilson Center event listings, a seating chart and Google Maps directions to the theater. Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. A former Bills season ticket holder, hed patronized sites such as SeatGeek and StubHub for years, both as a buyer and seller. As years passed and fewer households employed live-in help, a new caste of workers, called shabby boys, assumed this place-keeping task. Corporate Advocacy Program: How to repair your business reputation. Please reload the page and try again. strict standards for business conduct. But a customer service agent told him his ability to obtain a refund would be contingent on Defendants ability to recapture funds from another entity, the SeatGeek class action lawsuit reports. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. April 28, 2020 He said that although he couldnt offer a refund, Valentine was free to resell her tickets on the secondary market. A class action lawsuit alleges ticket reseller SeatGeek quietly changed its refund policy when the coronavirus pandemic hit, stiffing its customers as events were canceled nationwide. https://www.ripoffreport.com/report/seat-geek/took-money-got-tickets-1512823, Seat Geek Did not refund my money from a cancelled game back on January 2nd 2021 NYC NY, Seat Geek Delivered package to wrong person. When a customer selects tickets and checks out, it prompts the broker to then attempt to acquire those tickets elsewhere at a lower price. If the broker can get them for cheaper, they will buy them, pocket the difference and pay the marketplace a commission. You can contact our team of Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing your order details in the Tickets section of your SeatGeek account. Sports, theater and concert fans are itching for events to start happening again. The disclosure conveys to consumers that the ticket seller has secured the advertised tickets but does not yet possess them, the lawsuit said. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, Coulson wrote in the Manhattan federal filing. We prefer the following format: By Will Evans, Reveal. REBUTTAL BOX Log in Explore the best deals mapped on interactive seating . Reveal is a registered trademark of The Center for Investigative Reporting. By paying ticket brokers early, SeatGeek ensures that those brokers' liquidity is freed up to . SeatGeek Stadium, formerly Toyota Park, in Bridgeview is the home of the Fire and the Red Stars soccer teams. They still had options, of course. The number of them the company has blocked from its site has tripled since 2016, Amy Howe, then Ticketmasters COO, said in congressional testimony last February. Ripoff Report has an exclusive license to this report. Click Change Settings if you want to tailor the use of your cookies. You will receive mail with link to set new password. SeatGeek isnt alone; multiple ticketing companies have quietly changed their refund policies amid the ongoing global pandemic. Its a great thing, he said. What happens if my MLB game is canceled, postponed, or rained out? If republishing our stories, please also include this language at the end of the story: This story was produced by Reveal from The Center for Investigative Reporting, a nonprofit news organization. The fan described calling a customer service number to complain. Ticket resale is no longer driven by fast-talkers peddling their wares outside U.S. arenas. As a nonprofit newsroom, we want to share our work with as many people as possible. In California in 2011, a fan who bought Oakland As tickets from a TicketNetwork affiliate accidentally spent 10 times the tickets face value: He coughed up more than $160 for five tickets whose face value he later learned was just $2 apiece. and upon the rescheduling process done automatically for March 1st, 2022, I immediately contacted support and expressed that I could not make the tues march 1st and requested tickets to wed march 2nd. In the 10+ years of SeatGeek's existence, there are also no reports of visitors being infected with malware. SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn't the most reliable site. Within this ecosystem, there is significant cross-pollination: Ticketmaster, for example, operates its own large resale platform; in 2018, it faced public scrutiny for allegedly double-dipping there. Yeah, lets go.. expected to be mailed out. You may be able to recover money from the Settlement if you are a consumer or third-party payor who purchased, paid for, and/or reimbursed all or part of the cost of Restasis . If you want to run a photo apart from that story, please request specific permission to license by contacting Digital Engagement Producer Sarah Mirk,smirk@revealnews.org. This and is republished here under a Creative Commons license.
. As a nonprofit newsroom, we want to share our work with as many people as possible. Were all sitting there, Did anyone get tickets? Pender recalled. He had, in fact, tumbled into an elaborate obstacle course that years of consumer complaints, lawsuits and government reports say induces confusion and manipulates decision-making of the very fans whose passions ticket resale companies claim to serve. Consumers love to do business with someone that can admit mistakes and state how they made improvements. SeatGeek is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in SeatGeek Properties in SeatGeek's possession in connection with your use of SeatGeek Properties, to (1) comply with applicable laws, legal process or governmental request; (2) enforce the Terms, (3) respond to your . 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