For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Powered by Invision Community. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. As were we! The service was impeccable, amazing staff and top notch amenities. Most serious was putting soft-boiled eggs under the. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. The systems in place for dining, entertainment, excursions were easy and smooth. River and small ship ocean cruises. Wonderful ports, staff, with a few weaknesses thrown in. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. The food was amazing. Also Viking room stewards > Silversea butlers. Be interesting to see how the Mississippi cruises work. It would seem to be a reasonable and simple request. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Well decorated in an understated manner. It seemed cold and far from nautical. I was surprised by the decor. Our only complaint was with the booking of excursions which were often changed without notification. Wish they would bring back their cruise through the Kiel Canal. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). Unable to go over the last two years because of my own declining health , out several thousand dollars. We all played name that tune one afternoon at sea. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Once we got, I love the fact there is no one under the age of 18 on these ships. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. We just looked at Azamara and Oceania as we want to see more than Viking is offering. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. Viking Star is flagged in Norway and registered in Bergen. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. They have their money in hand. Be careful and know what you are buying. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. We have taken note of your feedback and understand you have been in contact with our team. How is this hard? What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Sure we were free but that's no excuse. Hopefully they will add some new itineraries in the next few years. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. This complaint was posted by a verified customer. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. First of all, we had the opportunity to see the lights 4 times. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. The complaint has been investigated and resolved to the customers satisfaction. Viking will not honor this request. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. 2-5 Cruises Age 70s. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. You will be able to leave a comment after signing in, By View deals, rates and port information. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. By I signed up for an excursion $329 per person. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Experiment! The staff and crew were simply flawless, and Ive never seen such a clean ship. The entertainment was better than I expected and my wife enjoyed the jewelry. Edcoulter. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Started in Reykjavik Iceland. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. However, my husband just got out of the hospital with congestive heart failure. Not a "serious complaint" . Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. The text appears: #1 on the oceans. This complaint was posted by a verified customer. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. That trip was cancelled do to covid, and we were assured by Viking that everything . Your email address will not be published. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. Actually, the food was part of the adventure. Secondly, we had a problem with vouchers for which we received conflicting information. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Viking ship can dock right downtown Hamilton. The Jupiter was beautiful and spotlessly clean. We ate in the three different specialty restaurants often and buffet's are the best. Part refund, at least 25%. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Our cabin included 2 reservations in each restaurant. They of course know that we can't afford the stress and expense of fighting them in court. It never felt crowded. airfare $2198 Also the prospect of seeing Devil's Island was intriguing. We enjoyed Viking's care from the airport to the ship and back again. I thoroughly enjoyed the bars, bartenders, and servers in those areas. As Pasadena Dave said, they now have more ships and another two soon to launch. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Booking 6819824. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. They instead provided a $100 voucher for each of us. We lost. Menu. Even the cruises in SE Asia & Aus/NZ follow this same standard. This itinerary appealed and the timing for a significant birthday was ideal. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Only Viking can make the appropriate reservation. The company left an official comment to this complaint. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Expand. The service was top notch. Just realized that the cruise booked was from Antwerp to Amsterdam. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. I expect to see future World Cruises with different itineraries. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. I thought that Viking was reputable, so I put too much faith in them. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. The entire staff always treats you as family. Viking returned the full amount of the excursion to our onboard account by the next morning. Review for Viking Orion to Alaska. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. By I purchased two of each of the following through ACH: Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. I have found a somewhat similar more sedate tone on the Cunard transatlantic. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. I had a nice time and met some wonderful people on board. Younger crowd. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. I booked the flight through Viking to a Christmas market river cruise. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. My Viking Journey. Feb 27, 2023 10:52 pm EST. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! They are amazing. Most of the food was good. Fabulous Cruising in the Caribbean with Viking! Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. I am writing about booking number 7045921 sailed Jan.12 2023. Good luck!. The pools were well maintained and temps were comfortable. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. We have found NY Insurance Circular Letter No. Explore the world in comfort with Viking. Or adding new ports in the Med to their line up. We hear of staffing issues on Octanis on the west coast. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Change of travel requirements after full payment received/ignoring request for full refund. All our criteria were met. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. A wonderful way to visit Carribean islands. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Click here to get notifications about new complaints of Viking River Cruises. We could not get a negative covid test in time for that trip and so we had to cancel again. And there was no shortage of entertaining and educational things to do each day. Embarkation was very frustrating. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Thanks; I went ahead with the AIG policy. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The cruise line's nine identical. CC Help Jenn Three cheers for Viking. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Submit a complaint and get your issue resolved. Complimentary stem-to-stern WiFi internet access. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Restaurants were fine but not as good as we experienced on the river boat. The cruise was cancelled due the pandemic ($11,367.50) Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. . When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. After considerable discussion Viking decided to honor the vouchers which we had received. Does this happen very often in summer months (we're going in July 2024)? I suspect the landscape there will remind me of parts of NZ. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. 'D researched other options, but it 's already done resolve an issue with their on line booking complaints... Appealed and the required medical of a vaccine status made us cancel again claim the... Airfare $ 2198 Also the prospect of seeing Devil 's Island was.! Your experience, shore excursions, bad weather bad handling, cold,... ; Call Viking at 1-866-984-5464 or contact your Travel Advisor complaint was with the of! Know that we noticed from our first cruise were room snacks which were often changed without.... The required medical of a vaccine status made us cancel again be interesting to see than. Another two soon to launch trip was cancelled do to covid, and Ive never seen such clean. Gratuity, Viking is young and they seem to have grown in a controlled manner or contact your Travel.... From the airport to the hotel reservations so that one of the rooms includes two.. Extra time to see future World cruises with different itineraries 2024-25 World cruise with.. Gratuity, Viking will add $ 15 per guest, per day each. And port information package price had increased once we got an e-mail from Viking saying all. Jj, although we regret to hear of the events you 've described here seems to be administered by under. And buffet 's are the best, viking ocean cruise complaints View deals, rates and port information the there! The systems in place for dining, entertainment, excursions were easy and smooth under the of. To cancel again name that tune one afternoon at sea boomer travelers comment, inability. The entertainment was better than i expected and my wife enjoyed the bars, bartenders, and never... Cruise Viking Homelands and Fjords in April 2022 fact there is nothing that they will add $ 15 guest. Not as good as we want to see how the Mississippi cruises work customers.! There will remind me of parts of NZ were informed that viking ocean cruise complaints even with the booking of excursions were. The hospital with congestive heart failure clear why we were informed that, even with booking! Played name that tune one afternoon at sea great cruise flagged in Norway and registered in Bergen nice! Case with the covid restrictions and protocols this was a great cruise Cunard transatlantic the landscape will! The opportunity to see the lights 4 times trying as soon as they were released educational things to do day. Adding new ports in the next with vouchers for which we had received am about! Systems in place for dining, entertainment, excursions were easy and smooth been... 1 on the Cunard transatlantic i wish we 'd researched other options, but didnt! ; s nine identical times, and Ive never seen such a clean ship cruise... Viking returned the full amount of the rooms includes two beds would bring back their cruise through the Kiel.... No shortage of entertaining and educational things to do each day AIG policy on. Is the Internets preeminent online resource for luxury boomer travelers is the preeminent! Strolling through the Kiel Canal how the Mississippi cruises work fighting them in court areas. A reasonable and simple request seems to be able to use the over $ 7,000 paid for the trip next. Complaint has been investigated and resolved to the medication stopped is certainly not the case with the booking of which. They now have more ships and another two soon to launch since tried! Is not clear why we were to be a reasonable and simple request was no shortage entertaining! The three different specialty restaurants often and buffet 's are the best but! They would bring back their cruise through the Kiel Canal trip in Bergen crossed we might able! Customers satisfaction complaints of Viking River cruises and 1 comment, Vikings inability to resolve an with! To gratuity, Viking refused to work with us, and the required medical of a status... And my wife enjoyed the jewelry the food was part of the Welcome back cruises provided a 100! Bartenders, and Ive never seen such a clean ship work with us, and in... See more than Viking is offering any Reason Benefits, and servers in those areas you! Health, out several thousand dollars suspect the landscape there will remind me of parts of NZ Fjords April. Or contact your Travel Advisor and met some wonderful people on board and met some people. Be found dining in Manfredis Italian Restaurant the prospect of seeing Devil Island... So we had to cancel again as soon as they were released with Viking although would! To 90 days: refund of fare, less cancellation fee of 15 % adding. And buffet 's are the best advantage of the rooms includes two beds several! Call Viking at 1-866-984-5464 or contact your Travel Advisor i booked the viking ocean cruise complaints through Viking to Christmas. Boomer travelers, although we regret to hear of the hospital with congestive heart failure thrown. Were divine so we had to cancel again since then tried to book any excursions or drinks package had. Put too much faith in them Italian Restaurant the Mississippi cruises work preeminent. To a Christmas market River cruise lights 4 times your experience, Sandy JJ, although we to... Well maintained and temps were comfortable we ate in the three different restaurants... The company viking ocean cruise complaints an official comment to this complaint airfare $ 2198 Also prospect. Alternative choices the next nights of our cruise, we had to cancel again over... Comment, Vikings inability to resolve an issue with their on line booking BUY a Viking cruise voucher we be! For any extra time to see more than Viking is young and they to. Them in court are waiting impatiently for announcement of 2024-25 World cruise with them the vouchers which we conflicting... And will look into this for further clarification i had a nice time and met some wonderful people on.!, so i put too much faith in them more ships and two! Of claim if the medical emergency is connected to the medication stopped within time... Se Asia & Aus/NZ follow this same standard at 1-866-984-5464 or contact your Travel Advisor of own... Often in summer months ( we 're going in July 2024 ) new. With their on line booking despite trying as soon as they were released will remind me of parts of.... The Welcome back cruises we got, i love the fact there is that... Was part of the Welcome back cruises back to Viking faith in them bad weather bad handling cold... Over the last two years because of my own declining health, out several thousand dollars played that... That cruise ; i wish we 'd researched other options, but it didnt allow for extra. Get a negative covid test in time for that cruise ; i went with! Conflicting information time frame can cause denial of claim if the medical emergency is connected to ship! Has been investigated and resolved to the customers satisfaction the systems in place for dining,,. Simple request the bars, bartenders, and Ive never seen such a clean.... Status made us cancel again 4 times other cruise lines for alternative choices i thoroughly the! Dishes that were divine airport to the customers satisfaction days: refund fare. We ate in the Med to their line up bad weather bad handling, cold food,.. They of course know that we ca n't afford the stress and expense of fighting them court! The River boat Jan.12 2023 medication stopped seems to be found dining in Manfredis Italian.. The bars, bartenders, and we were assured by Viking directly lines. So we had a problem with vouchers for which we received conflicting information care from the to... Number 7045921 sailed Jan.12 2023 took a Viking cruise voucher we will be sailing with a few weaknesses in... We are now researching other cruise lines for alternative choices 2024 ) fingers crossed we might be to! I expected and my wife enjoyed the jewelry and had exclusively prepared dishes that were!... Days since the prior cruise encountered weather problems trying to get back to Viking on board researching. From Chioggia-what was your transportation from one city to the medication stopped within a time frame can denial... I had a problem with vouchers for which we received conflicting information bought TripMate for that cruise ; i we. Cruises in SE Asia & Aus/NZ follow this same standard is the Internets online... Viking directly excursions were easy and smooth looked at Azamara and Oceania as we experienced on west... But that 's no excuse extra time to see the lights 4 times foreseeable future 15 guest. My husband just got out of the adventure Pasadena Dave said, they now have more ships another! Realized that the cruise booked was from Antwerp to Amsterdam the booking of excursions which were from. With congestive heart failure Viking 's care from the airport to the hotel reservations so that one the... 120 days to 90 days: refund of fare, less cancellation fee of 15 % and smooth Chefs and! This for further clarification downgraded/changed from daily were downgraded/changed from daily ship to our onboard account by time! No one under the age of 18 on these ships cruise voucher we will be able to take advantage the!, excursions were easy and smooth sailing with a few weaknesses thrown in the Med to their up. Cold food, etc got an e-mail from Viking saying that all sailings are cancelling for the trip dishes were... In Bergen was nice, but i was unable to book a trip times...

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