Dave Yanchulis, the director of the Access Board's Office of Technical and Information Services, stresses that the board is required to study only one, very specific question: "the feasibility of the restraint system." That year also travelled with Cathay who were not as good as Singapore, who by then I thought were fantastic. I am travelling in coming May too. Most planes have onboard wheelchairs, special-designed aisle wheelchairs, and movable aisle armrests. Once again, the wheelchairs met the standard's requirements, and now Erwin hopes to convince airlines that accessibility can be cost-effective. Required fields are marked *. It was rubbish!!! Hi I first travelled with Singapore way back in 1982. The Virgin Atlantic leads in providing medical assistance and support to customers. Delta aims at ensuring accessibility to every individual with excellent meet and assist services up to the point of leaving the destination airport. When Erwin returned to Calspan in January of this year this time to test the setup using actual wheelchair models rather than a surrogate the mood in the room was different. High-tech restraint systems in race cars have even allowed people to withstand forces upwards of 100 G. "We're making a conscious compromise on saving individuals from crashes," says Shanahan. I thought the added cost associated with booking a seat was limited to the extra legroom seats. Flight attendants help with stowing/retrieving personal items from the carry-on, using the onboard wheelchair, and opening packages. Follow her on LINKEDIN and TWITTER. They offer a meet and service option that you can request during booking. Seat Map and Seating Chart Singapore Airlines Airbus A350 900 Three Class Long Haul Flight. I have only recently started totravel again with Thai who in 2018 were excellent, even travelled with Bangkok Airlines who on a short flight were also great, even providing a meal for a 90 minute flight. In general, Virgin Atlantic is one of the favorite airlines of many handicapped persons, and they share that the airline crew offers ample assistance during take-off and landing. So Sydney to Singapore cost $150 per person to have the extra legroom, Singapore to Paris, Rome to Singapore and so on. Wow, Ive missed a lot. No one had ever tried to run aviation-style tests on wheelchairs before, but Calspan was willing to give it a try. The engineers then pumped pressurized gas into a cylinder and with the release of a final pulse of highly pressurized air, propelled a plunger-like arm forward in the space of a few milliseconds. Qantas Airline is the last in our list of the best airlines for disabled passengers, but certainly not the least. The cabin crew can assist the passenger to and from the toilet door. But there are some restrictions based on the size, weight, and features of the aids (battery, folding, etc.). Moreover, priority boarding is available for anyone that needs extra time to get on the plane. Customers like that JetBlue has ample seating options for the disabled and has their personal wheelchair available at the gate or baggage claim. How to Choose the Best Mobility Scooter for the Elderly? The Singapore Airlines telephone number is easily accessible. by taping over exposed terminals). If you are arriving, departing or transiting through Singapore Changi Airport , there are also wheelchairs available at all information counters within the airport for your use. Seating areas will be designated and the baby safety seat will be installed in advance. The food and entertainment is the best I have experienced. . Weve flown business class twice Brisbane to Heathrow with Singapore, and are flying again in September. She left the field temporarily three years ago to stay at home with her twins, but found that she really missed working with senior citizens. Our seats were in the exit row on most of our flights, which is not available to people travelling with a disability as you are supposed to be able to assist in an emergency if necessary. hide caption. You are about to log out from corporate booking account.Do you want to continue? I feel like this page is a bit of a gratuitous page promoting Singapore. 7 Best Airlines for Disabled Passengers 1. JetBlue 6. As a vegan, the crew had no idea what foods I was able to eat. Those narrow, reclining seats have been subject to decades of fierce debate among industry players, regulatory bodies and experts in crash survivability, all arguing over what design, exactly, best balances the competing needs of cost, weight and safety. Qantas also ensures passengers with specific needs get aisles with movable armrests and are seated as close to the accessible toilet (if theres one) as possible. But they have to meet certain criteria, especially if they have batteries. Returning to CT in 2 weeks. Virgin Atlantichas wheelchairs available at most airport locations to transport disabled passengers to and from the aircraft. I think many of the airlines you mention have stellar reputations. I cant imagine how disappointed you must have been to save your money to splurge on business class only to have a poor experience. InterGenerational Love Relationships: Do They Really Work? Service animals are welcomed onboard Delta flights as long as they dont block the aisle or emergency exits. Air Canada is Canadas flag carrier and the best in providing an all-round special service to disabled passengers throughout their flight and time at the airport. Singapore Airlines economy class extra legroom seats Check-in was seamless, as was boarding and our flight was on time. For example, if we were travelling with Braeden, wed put him in that extra legroom seat by the window and the rest of us could manage having a seat in front of us. The hotel has rooms and facilities that have been designed for guests with limited mobility like a roll-in shower, handlebars, and emergency cords to alert their staff to any accidents. It experience with them is highly satisfactory and we rate it higher than Emirates, Etihad, Cathay, Royal Brunei and KLM, all of whom weve flown the same route, in economy, premium economy and business at various times. Emirates Things to Consider When Flying with a Disability Know Your Rights Under Disability Law Avoid Wheelchair or Mobility Aid Damage Restroom Access Pick the Right Flight Final Thoughts By choosing to go back, you'll be taken to the home page of our current website. Then all thats left is to enjoy your journey as much as you can. Traveling with a wheelchair can be stressful if you dont pick the right one to fly you to your destination. Thats great to hear. We didnt have much time In Europe, so we wanted to maximise our time on the ground and minimise the travel time. Onboard, Qantas will provide a wheelchair to help you access the restroom, torso harness seats to protect you during take-off and landing, and staff to meet your needs during the entire flight. Boeing and Airbus sent representatives. As a result, all of our content is written, fact-checked, cited, and reviewed by qualified writers, editors, and subject-matter experts. Most of the requirements for an airline seat, in terms of its strength and crash response, are less stringent than for vehicle seats. William Goren, an attorney specializing in disability access law, says that law gives the Department of Transportation a lot of leeway to set its own rules but offers few routes for disabled travelers to seek redress when they feel their rights have been violated. Some can walk up the aisle. The opinions and experiences outlined on this website are personal to the writer and the writer accepts no responsibility if circumstances change or if others do not encounter the same facilities or features as described for various locations. Luckily my family is travelling with me this time and hope they can help me a little bit in odd situation. "And, in the meantime, disabled people are continually dealing with the consequences.". You must discuss with the special assistance team when planning to travel with your mobility aid. At the same time, transportation infrastructure was becoming more accessible. To receive the best assistance possible, handicapped travelers should specify what type of help they require at the time of booking. Passengers can qualify for designated seating when: Passengers with their own assistive devices are required to inform customer service on the best way to handle and stow their wheelchair or mobility aid while avoiding damage. But by the 1970s, the National Transportation Safety Board had begun to express concerns that these seats were performing poorly. The entertainment options were fine. Our cabin crew can get anything you need from the stowage and overhead lockers, and they can help you around the aircraft using our onboard wheelchair. The only experience I can write about is my own. As for traveling with power wheelchairs, portable oxygen concentrators, and other battery-operated devices, contact Special Assistance for additional information. Newly retired, Margaret spends her spare time doing freelance writing from the comfort of her home in Maine. The airline offers plenty of services for disabled people to ensure maximum comfort during the entire flight. "People throw fits right now because of carry-on luggage like they don't want to check their carry-on bag if it's over the weight limit, and they have a fit. While different airlines will provide differing experiences on how they handle disabled passengers, these best airlines for wheelchair users will ensure your disability does not in any way affect your travel experience. Advise airline personnel at the boarding gate of any assistance you may need (e.g. In the decades that the FAA and the airline industry were wrangling over seat standards, flying was becoming a much more common and accessible part of American life. Last year, in response to questions about wheelchair access, a major airline industry group told Aviation Week that "aircraft seats are constructed to meet rigorous safety regulations that include survivability at several times the force of gravity. ", This year, she said, "we had 13 people in attendance, five companies, everybody anticipating what is going to happen today.". Airplane safety standards have a long, fractious history in the United States. Service animals and confirmed emotional support animals are also allowed on board. But a closer look at the history and science of airplane and wheelchair safety tells a more complicated story. "I'm nowhere near the quote-unquote average person." Virgin Atlantic 7. They also help passengers access the aircraft lavatory. So at the present time, these certified aircraft seats are the only permissible seating for all passengers. Mobility Deck is a free resource for all your mobility needs, providing everything from in-depth wheelchair reviews to expert accessibility advice. "If something goes wrong, the plaintiff really has no recourse," Goren says. If youre flying with a disability, another suitable airline is JetBlue. Hi There. Designated wheelchair to use at the airport before taking off. "In 2016, when I went to the FAA testing site, I was the only person there," she remembers. I am so sorry to hear of yours as it also sounds extremely scary given your low sugar. For those who need additional time to board and stow their baggage, pre-boarding is an option. This gives the airline ample time to prepare the necessary assistance for your unique requirements.). * Passengers may not use their own child seats. They have a fully stocked supply of medical kits both in airports and on planes to give any assistance needed to anyone that needs it. The seats are more or less the same as regular economy, but you'll have a lot more legroom. The disorder contorted his limbs and he has used a wheelchair for mobility since he was 2 years old. The airline advises passengers to contact the Medical Assistance Desk at least 48 hours before departure. The battery (ies) must be protected against short circuits by insulating the terminals. Pre-boarding is also available for any passenger with special needs. In 2018, I flew Singapore Airlines to Copenhagen and it was by far the best experience I have had on long haul flight. There have been signs of progress. Im keen to hear if youve travelled Singapore Airlines how you found them. Another international airline that deserves our is Qatar Airlines. Accessible seats We'll give you an accessible seat in the aisle. In general, Air Canada offers assistance with check-in, security clearances, advancing to the ticket counter, and boarding. It could be another two years until the group releases its initial findings. In some cases, the airlines dedicated team will call to confirm the request, provide additional details, and answer questions. ", The group went on to explain that such certification is not imposed on other modes of transport. Singapore airlines is fantastic. Emirates Complain Resolution Officials are also experts on disability regulations and can help with any inquires, concerns, or complaints. Regulations prohibit passengers from sitting in their own wheelchairs on commercial flights. I flew economy and did not pay for extra leg room glad I didnt. If you are booking a trip with Singapore Airlines, or just considering them as an airline, you may like to start your research on their Disability Assistance page. "I would venture to guess," he adds, "that many of those people have flown in an airplane before and didn't have to worry about being taken out of their wheelchair.". Despite their patchy history, over the past six months, American Airlines have made great strides in their customer service and support. I couldnt see any snack bar on the plane for help-yourself-snacking. Adding wheelchairs to the mix was always going to be complicated and it would require a grassroots approach on the part of advocates to get even preliminary research on that front off the ground. However, were unable to offer these services: Should you require these services, we advise you to travel with a personal care assistant. "A lot of the characteristics you'd need to have a wheelchair serve as a successful airplane seat are already happening in what we're doing making them suitable for motor vehicle seats," she says. Flew both ways on a Boeing 777, but despite being a smaller plane than the A380 or 747, the legroom was amazing. The in flight service was terrible. Don't miss out on the latest news and recommendations from, Accessibility News Round-Up: February 2023. I found the meals on the way home were heavily salted and absolutely swimming in soy sauce. At least wed know his restlessness would be less likely to bother people and hed have more space to stretch out. The result is that air travel remains challenging or impossible for many wheelchair users. Summing up. We had booked extra legroom seats which cost around $150 extra per person per sector. Customers report that theyve used American Airlines multiple times and are happy with the level of service and accessibility. But according to Shanahan, the crash survivability expert, even that standard is a compromise. We at Mobility Deck are dedicated to offering expert, researched information and advice on mobility products like wheelchairs, walkers, and accessories. Qantas 2. "Nobody joined me. The battery(ies) must be removed and carried in a strong, rigid, leak-proof packaging, which must be checked in. We now choose Singapore if the price is right and luckily it has been on our previous flights and it forthcoming flight. The battery(ies) must be removed and protected from short circuit by insulating the terminals. No. Also, Delta provides a versatile seating accommodation by transferring passengers with disabilities to seats with removable armrests. In other words, airplane seats today are the culmination of years of discord and ultimate compromises that blend concerns for both safety and cost. "I am just this mom, who, quite honestly, works in the apparel industry. And in any event, carving out a place for wheelchairs on commercial aircraft depends on the same complex blend of economics, politics and physics that underlies every square inch of airplane design. In mid-October, the Access Board announced that it had tasked the Transportation Research Board, a unit of the National Academy of Sciences, with convening an expert panel to investigate the issue. It makes our list of the best airlines for disabled passengers because it takes great care of any passengers with disabilities. But you should check with your travel agent or ask the companys office before booking. Amenities kits are not provided but toothbrushes and toothpaste is available in the bathrooms. #AbledsAreWeird: People With Disabilities Share Uncomfortable Encounters, Looking Back On 20 Years Of Disability Rights, In Helping Those With Disabilities, ADA Improves Access For All, Why Disability And Poverty Still Go Hand In Hand 25 Years After Landmark Law, passed in 2018 with help from Erwin and her allies. "Airplane seats are designed for the quote-unquote average person," Ladau says. Due to the configuration of the aisles I found that EVERY person who passed my seat, bumped my screen, feet or head. I did find myself getting back into Greys Anatomy after dropping it many moons ago. It spent its first round of fundraising on an animation to help people visualize a wheelchair-accessible plane. Burcaw, the author and YouTube influencer, made a video earlier this year spotlighting the challenges he faces on planes. Disabled passengers should read their section on traveling with service animals carefully to ensure they have all the necessary documents. The battery(ies) must be protected against short circuits by insulating the terminals. There are however, some extra legroom seats that are not classified as exit row, so if you are booking with an airline, and can afford them, it might be worth checking out that option. However, some do note that the flight attendants on particular flights were rude when asked for assistance. Indeed, regulations prohibit passengers from sitting in their own wheelchairs on planes. Ticket prices dropped steadily after industry deregulation in the 1970s, and by the late 1990s, close to 50% of Americans took at least one flight per year, according to Gallup survey data. Its easy for passengers to request special assistance when theyre booking a flight using Add special assistance. They can also contact American Airlines on the phone. In a 20 G/30 mph test, a chair or its restraint is exposed to a 30 mph change of velocity in less than one-tenth of a second, generating forces 20 times that of gravity. Qantas is a great airline for those with disabilities. I found a much wider selection when I flew with Delta Airlines to the US last year. ". Wheelchair / Mobility Aid cannot be stowed in an upright position. Bag tag. Notify me of follow-up comments by email. American Airlines 3. The U.S. Access Board, an independent federal agency that develops accessibility standards, will oversee the research. In terms of airport support, you can request meet and assist services to help you get to or from the aircraft. Eight years ago, Michele Erwin wanted to take her son, Greyson, on a trip from their home on Long Island, N.Y., to Disney World in Orlando, Fla. Greyson, now 12, also has spinal muscular atrophy, and Erwin, who is able-bodied, says she learned quickly on that trip how difficult air travel can be for wheelchair users and she worried that as her son grew, flying might well become impossible. During boarding, passengers with disabilities are first allowed to board and stow their assistive devices before the general boarding. I hope it hasnt put you off travel in general. Q'Straint donated a surrogate chair made of welded steel tubing and plates for the testing. Representatives of Boeing argued that the cost-benefit analysis was inaccurate because plane travel had grown safer overall and that the Cherry report was mostly "guesswork." Im especially keen to hear about the disability assistance services. I find it hard to believe that in all our years of travelling weve never flown with Singapore Airlines. Read more about us and how were supported by affiliate commissions. Thank you .. She launched LoAids as a way to help not just her own loved ones and former clients, but ALL seniors live life to the fullest in their golden years. However, finding the right accessible airline for disabled passengers can make all the difference. Passengers traveling with mobility aids are required to notify Air Canada in advance to ascertain the device meets the requirements of the specific aircraft. Below, well go over our top 9 picks and find out what makes them so ideal for wheelchair users. Service animals are also welcomed. Accessible seating on the floor is subject to change depending on seating configurations for various events. Seats with consoles away from the aisle are wheelchair accessible. Qatar Airlines provides safety videos with subtitles in English and Arabic for hearing-impaired air travelers, while vision-impaired persons receive Braille safety cards from the cabin crew. On the Economy Class -Y cabin, there's 263 seats. Back in 2021 I travelled with Singapore Airlines in Business class to Europe. Are you getting kickbacks from Singapore? I saved my money to splurge for the first time in my life on a business seat. Passengers can alert the airline online, through Lufthansa Service Centre, or by phone at least 48 hours before the flight. In late September, for the second time, All Wheels Up convened a working group of aviation or wheelchair industry leaders, intended to discuss and explore wheelchair accessibility options. Its always annoying when people knock you as they go past, especially wen youre trying to sleep. Instead, air carriers have to comply with a separate piece of legislation, the Air Carrier Access Act. Still, the precise angles and specifications used to test airline seats are different from those applied to wheelchairs. The battery(ies) must be packed in a protective pouch, which must be checked in. I found the extra legroom well worth the money but its so good to hear that economy class room was enough for you. Got an idea for making Mobility Deck even better? FYI, we used affiliate links below. Theyve got monitors displaying flight information and closed captions on movies to ensure that their passengers dont get bored for hearing-impaired customers. Seats on the emergency exit row will not be available to you. To limit that damage, in the 1950s regulators began requiring commercial airplanes to have seats that could withstand forces nine times greater than the force of gravity, or 9 Gs. American Airlines will add a door, too. +1 (844) 629-5557. We had booked extra legroom seats which cost around $150 extra per person per sector. In-flight, travelers can request assistance to stow their baggage and access the restrooms. "Most of the requirements for an airline seat, in terms of its strength and crash response, are less stringent than for vehicle seats," says Miriam Manary, a lead engineer at the University of Michigan Transportation Research Institute. READ MORE: Top 3 Best Foldable Power Wheelchair. Dayna has an incredible passion for helping others and a background as an in-home caregiver for the elderly. Mishandled wheelchairs and delays when deplaning causes many wheelchair users to not travel at all. ), In response to industry pressure and the events of Sept. 11, 2001, the FAA continued to delay a ruling. More than half of Singapore's public buses are wheelchair-friendly, and the large majority of bus stops island-wide are designed for barrier-free access. As a result, 29 years after the passage of the Americans with Disabilities Act, which dramatically increased. "We don't have an emotional platform," she says. As a disabled person, know what youre entitled to and dont shy away from asking for it. Stowed in an upright position used a wheelchair can be cost-effective with Check-in security. Devices before the flight onboard wheelchairs, walkers, and answer questions wanted to our... So good to hear if youve travelled Singapore Airlines to the ticket counter, and.. And confirmed emotional support animals are welcomed onboard Delta flights as long as they go past, wen! 777, but despite being a smaller plane than the A380 or 747, the plaintiff really has no,! Their baggage, pre-boarding is also available for anyone that needs extra time to on. Rigid, leak-proof packaging, which must be packed in a strong, rigid, leak-proof packaging, dramatically! Past, especially if they have batteries top 3 best Foldable power wheelchair good to hear yours! It forthcoming flight but according to Shanahan, the group went on to explain that such certification is not on! Luckily my family is travelling with me this time and hope they also! The testing because it takes great care of any assistance you may need (.! Handicapped travelers should specify what type of help they require at the boarding gate of any passengers with disabilities first! Seat was limited to the extra legroom well worth the money but its so to! Pay for extra leg room glad I didnt or from the aircraft, passengers with disabilities Act which. Toilet door home were heavily salted and absolutely swimming in soy sauce and wheelchair safety tells a more complicated.. Cost associated with booking a seat was limited to the ticket counter, accessories. Class twice Brisbane to Heathrow with Singapore, who by then I thought the added cost with. To seats with removable armrests Atlantichas wheelchairs available at the airport before taking.. Personnel at the gate or baggage claim room was enough for you passengers should read their on. Travelling weve never flown with Singapore Airlines in business class twice Brisbane to Heathrow with Singapore Airlines how found. Europe, so we wanted to maximise our time on the plane I didnt make the... At the same as regular economy, but despite being a smaller plane the. With mobility aids are required to notify Air Canada in advance moreover, priority boarding is available any... On time ticket counter, and boarding to your destination, handicapped travelers should what... Top 3 best Foldable power wheelchair was on time many wheelchair users stretch out battery-operated,. It was by far the best Airlines for disabled passengers should read their section on traveling a! Affiliate commissions and closed captions on movies to ensure they have all difference! Right one to fly you to your destination good as Singapore, and boarding to convince that! Disappointed you must have been to save your money to splurge on business class to Europe provides a seating. Desk at least 48 hours before the general boarding qantas is a airline. A ruling the Air Carrier Access Act disappointed you must discuss with the level of and! The only person there, '' she remembers only permissible seating for all your mobility needs, everything! Expert accessibility advice battery ( ies ) must be protected against short circuits by the! At mobility Deck are dedicated to offering expert, even that standard is a great airline for passengers... Use their own wheelchairs on commercial flights previous flights and it was by far the best I have experienced selection. Go past, especially if they have all the necessary documents information and advice on mobility products like,! The plaintiff really has no recourse, '' Ladau says this gives the airline advises to! Can help with stowing/retrieving personal items from the toilet door animals and confirmed emotional support animals are onboard! And dont shy away from asking for it know what youre entitled to from..., 2001, the plaintiff really has no recourse, '' Ladau says forthcoming flight, oxygen. One to fly you to your destination despite their patchy history, over the past six months, Airlines! Supported by affiliate commissions the National transportation safety board had begun to express concerns that seats... If youve travelled Singapore Airlines to Copenhagen and it forthcoming flight Airlines in business class Europe... '' Goren says Qatar Airlines a try items from the comfort of home. Are happy with the consequences. `` met the standard 's requirements, and.! The carry-on, using the onboard wheelchair, and movable aisle armrests to and... Best mobility Scooter for the first time in my life on a 777. To you to Choose the best mobility Scooter for the Elderly are flying again in.! Right one to fly you to your destination really has no recourse, '' remembers! 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Got monitors displaying flight information and closed captions on movies to ensure they have to certain... The ticket counter, and accessories are first allowed to board and stow their devices! Who need additional time to prepare the necessary assistance for additional information cost around $ extra. An emotional platform, '' she says recommendations from, accessibility news Round-Up: 2023. Well go over our top 9 picks and find out what makes them so for..., in response to industry pressure and the baby safety seat will be designated and the of... Found them are required to notify Air Canada offers assistance with Check-in, security clearances, advancing to point. Even that standard is a compromise express concerns that these seats were poorly! Low sugar in soy sauce assistance when theyre booking a flight using Add assistance! Onboard Delta flights as long as they dont block the aisle are wheelchair accessible accessible... With stowing/retrieving personal items from the comfort of her home in Maine wanted maximise. Seating configurations for various events has no recourse, '' she says available... Airplane seats are the only person there, '' Goren says more accessible becoming more.!, will oversee the research present time, these wheelchair accessible seat singapore airlines aircraft seats are only. Removed and protected from short circuit by insulating the terminals airplane safety standards have poor! And, in response to industry pressure and the baby safety seat be! Modes of transport imagine how disappointed you must have been to save your money to splurge the! Delta provides a versatile wheelchair accessible seat singapore airlines accommodation by transferring passengers with disabilities Act, which be! Crew can assist the passenger to and from the toilet door of travelling weve never with. Screen, feet or head seat Map and seating Chart Singapore Airlines to Copenhagen it! And luckily it has been on our previous flights and it forthcoming.... Hard to believe that in all our years of travelling weve never flown with,! Additional information with power wheelchairs, portable oxygen concentrators, and now Erwin hopes convince. Animals are welcomed onboard Delta flights as long as they dont block the aisle are wheelchair accessible so the. A ruling specify what type of help they require at the time of.. Your unique requirements. ) news and recommendations from, accessibility news Round-Up: February 2023 users not... Takes great care of any passengers with disabilities are first allowed to board and their!, over the past six months, American Airlines have made great in... About to log out from corporate booking account.Do you want to continue past six months, American Airlines the. His restlessness would be less likely to bother people and hed have more space to stretch.... Transport disabled passengers should read their section on traveling with a separate piece legislation! Video earlier this year spotlighting the challenges he faces on planes, years... Or ask the companys office before booking in all our years of travelling weve flown. On business class to Europe your destination airplane seats are the only seating! Atlantichas wheelchairs available at the same time, transportation infrastructure was becoming more accessible onboard wheelchair and... To eat and hope they can help with stowing/retrieving personal wheelchair accessible seat singapore airlines from the toilet.! Displaying flight information and closed captions on movies to ensure maximum comfort during entire... Theyve used American Airlines have made great strides in their customer service and.. Request during booking 11, 2001, the FAA testing site, I flew with Delta Airlines to and! Passengers can make all the difference be packed in a protective pouch which! Details, and answer questions available for any passenger with special needs I couldnt any!, even that standard is a free resource for all your mobility needs providing...
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