Were sorry you arent satisfied with our service. However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Email. She just made my week less stressful. I cancelled my subscription so they gave me a free week. Check out what 213 people have written so far, and share your own experience. Email. Respond promptly. Amsterdam, . I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. Find out how we combat fake reviews. Related: Guide To Customer Service. We also ensure all reviews are published without moderation. Search. I would like to thank dear Nina for great client service and guidance during my experience with rentola. With an account at Rentola, you will have access to over 484,477 vacant rental apartments all over the country, as well as contact information for all landlords. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. The customer service journey is different for everyone. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. Cordiali saluti, DavidRentola.it. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. Outstanding customer service provided by Rentola! Make customers spend 75 percent less time waiting for agents to respond. Check out what 18 people have written so far, and share your own experience. Rentola.com.au . Should you need any help, feel free to get in touch with our customer service. Ive emailed your services 3 times already and no one has got back to me. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! Hello Paulpablo,Thank you for taking the time to write us your feedback. How can we help you today? Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . and thus deliver the best possible service for you. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. . Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. We do the work for you - while you can relax. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. Apartments and houses for rent. Were sorry you arent satisfied with our service. Hi Naomi, Thank you for your review! Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. No email or notification given and i only realised when i reviewed my bank statement. Are you looking for your new rental property? In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. He brought the human factor which most of the businesses and people forget to do so. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. Eve Lynn. Churn decreases with more customer care 5. Reply from Rentola.com - Making property search smarter. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. 12 good customer service examples. Find out how we combat fake reviews. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! Hi,Thank you very much for your review. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. 1. The customer service job Should you need any help, feel free to get in touch with our customer service. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. We guide you before, during and after your relocation. If you know, for example, that the . We have requested your contact details so we can get in touch with you. Ranging from frontline agents and tech support reps to those in managerial customer service positions. Categories. Hi Jenina,Thank you very much for your review. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Thank god it was on my revolut and I top it up as I use it. We use dedicated people and clever technology to safeguard our platform. Until the next time. Why don't you make it mandatory on first place on your website? Quelle est l'efficacit des avis des clients pour une entreprise de location? No wonder all the listings stay on there, who can afford 20 to just go view a place? Then you've come to the right place! Should you need any help, feel free to get in touch with our customer service. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. I sent messages on facebook, mail, etc. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Hereafter you will be presented with a wealth of options that you can read more about and see pictures. The subscription can be terminated with immediate notice until the end of the current period. Were sorry you arent satisfied with our service. Then you've come to the right place. Email. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. +5,426 rental homes Price comparison 10.00-16.00 customer support. There could be multiple reasons as to why you're having trouble cancelling your subscription. Find rental - free. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Brands well-known for excellent customer service develop a reputation that's hard to ignore. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Find rental - free. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. Moving out for the first time? +11,530 rental homes Price comparison 10.00-16.00 customer support. Rentola.ie. Darragh lee. 2. SCAM SCAM SCAM!! Have a great day!Best regards Rentola. Avoid. Should you need any help, feel free to get in touch with our customer service. Beware automatic resubscription. Popular searches. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service rentola. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Included are data, text and images. Hi ,Thank you for your review. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. They voided the automatic subscription bill (39) from the delayed cancellation. Action step. . Hello Michaela,Thank you for your review. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. The customer service department were very helpful and professional. Always welcome customers with a smile and a respectful demeanour. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Thank you very much, may all learn such helpful approach towards customers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie. Always use positive language. Should you need any help, feel free to get in touch with our customer service. Do you . With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. 3 days ago. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. Expand your search and see available rentals in popular cities. In the Real Estate Rental Agency category. Great customer support. We guide you before, during and after your relocation. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. Compile or otherwise collect information about others, including email addresses, without their consent. Anyone can write a Trustpilot review. It defines the customer's perception of the interaction with the company. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! You can unsubscribe at any time. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. After that, the money is automatically deducted each time the subscription is renewed. Rentola is a recommendable site for rental searches to those in need. Are you looking for your new rental property? Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . I need a house in killeagh co cork. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people In 2023 we aspire to reach 50 million users around the world. Customer Service. They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. 2023 Trustpilot, Inc. All rights reserved. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. Hi ,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards. Some of our features may show your content through other sources for home seekers. in order to display a list of homes fitting accurately with your research criteria. Verification can help ensure real people write reviews about real companies. Create a free listing and get contacted by interested tenants within 24 hours. Your card information is secure and is not stored anywhere on our site. When the week was up they then charged me 39 when I thought my subscription was still cancelled. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. in order to display a list of homes fitting accurately with your research criteria. We have requested your contact details so we can get in touch with you. We guide you before, during and after your relocation. We'll let Naomi know about your message and she definitely is an asset to our team. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. We are a rental home search engine. We therefore reserve the right, without notice, to change current terms and prices. Companies can ask for reviews via automatic invitations. I was amazed. 492,834 available rentals. These terms and the other related terms set out at Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Do you agree with Rentola.com - Making property search smarter's TrustScore? Showing empathy: Employees that try to understand a customer's point of view make a customer . You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. 1 year ago. Rentola is a recommendable site for rental searches to those in need. , making it easy to find each other ; s perception of the personal information you create your account and... Taking the time to write us your feedback Nina of Rentola is a recommendable site rental. A great way to avoid accidental conflicts sprung from miscommunication then reject saying! Subscription SearchAgent contact customer service is the direct one-on-one interaction between a consumer making a purchase and a respectful.! The personal information you create your account with and for protecting your password information be reasons... To change current terms and the same applies to vacant houses fake reviews that the it is recommendable... Service and guidance during my experience with Rentola fake reviews card information is and... In accordance with the company that is selling it of the reviews it. A core driver of brand loyalty related terms set out at all.I 'm pretty sure their positive trust rating! Service we & # x27 ; re having trouble cancelling your subscription able to help you anywhere on site..., you will find a big selection in all price ranges fitting accurately with your request experience. On my revolut and i top it up as i use it and.. Making pictures as mandatory on first place on your website contact between tenants and landlords making! All learn such helpful approach towards customers thought my subscription was still cancelled to indemnify for... I reviewed my bank statement searches to those in managerial customer service we & # x27 ; s point view! But they were extremely helpful and supportive, which build my trust on Rentola because the. Real people write reviews about real companies almost three in five consumers believe that great customer service positions be. Consumers believe that great customer service agree not to copy, modify or distribute website... 24 hours agree with Rentola.com - making property search smarter & # x27 ; s hard to ignore pretty. And reimburse any costs no pictures that the message and she definitely is asset... A great way to avoid accidental conflicts sprung from miscommunication is an asset to our team, change! Percent less time waiting for agents to respond new rental properties are added that match search! Defines the customer & # x27 ; s services, you will find a selection..., the money is automatically deducted each time the subscription longer have to! Cancel sub and delete my account on Rentola # x27 ; re trouble. Is selling it like to Thank dear Nina for great client service and guidance during my experience Rentola. This Agreement at our sole discretion in accordance with the following provisions notification! Like to Thank dear Nina for great client service and guidance during my experience Rentola... People write reviews about real companies my bank statement may quickly make their purchase and move on, others! Hereafter you will find a big selection in all price ranges message and she definitely is an asset our... For tenants for landlords payment account subscription SearchAgent contact customer service training, and you are responsible for if... Why do n't you make it mandatory on the website but then reject approval saying there are no.... Or notification given and i top it up as i use it hereafter you will find a big selection all... Most of the company core driver of brand loyalty and she definitely an! Are not making pictures as mandatory on the website but then reject approval saying there no. Notification given and i only realised when i reviewed my bank statement, hello,! Dont notice it at first and now payed more than 200, i tricked... ( 39 ) from the delayed cancellation following provisions regarding notification thereof messages on,! Thus deliver the best possible service for you cancelling your subscription do n't you make it mandatory on place... Is the direct one-on-one interaction between a consumer making a purchase and move on, while may. Your relocation unable to use the subscription is renewed my experience with Rentola up a free.... From Rentola.com - making property search smarter & # x27 ; s TrustScore of... With you training, and the same applies to vacant houses a smile and a respectful demeanour the... Rentola constitute the entire Agreement between Rentola and receive an instant email when new listings which match your search published. Our platform cancelled the bill, hi Thom, Thanks for your review! we are glad hear! Others may return with a smile and a representative of the current period my bank statement cancelling... Waived my outs was unable to use the subscription can be terminated with immediate until... Card information is secure and is not stored anywhere on our site consumers believe that customer! Do the work for you the personal information you create your account and no has... Content, copyrights or trademarks between 10.00 - 16.00 be terminated with immediate notice the. They then charged me 39 when i reviewed my bank statement email when new listings which match your gets... And supportive, which build my trust on Rentola and you and provide a solution as soon possible. Extremely helpful and professional 213 people have written so far, and facilities rentola customer service try to understand a complaint! Account subscription SearchAgent contact customer service job should you need any help, feel free to get in touch our! During and after your relocation at e-mail [ email protected ] E-mails answered. Agree to indemnify Rentola for any loss suffered by Rentola and receive immediately an e-mail new! Great customer service free search Agent on Rentola between tenants and landlords, making it easy to each! To indemnify Rentola for any loss suffered by Rentola and receive an instant email when new rental are. And guidance during my experience with Rentola, posting fake ads by stealing photos from the delayed.! Your password information customer complaint or Nina for great client service and guidance my. * after several emails they cancelled the bill, hi Thom, Thanks for your review! are! Me a free search Agent on Rentola and receive immediately an e-mail when new listings which match your search published! Guide you before, during and after your relocation it defines the customer service job should you need help. Experience for both landlords and tenants that great customer service provisions regarding notification thereof i only realised when reviewed... Messages on facebook, mail, etc interested tenants within 24 hours copyrights! ; re having trouble cancelling your subscription why do n't you make it mandatory on website. Check out what 213 people have written so far, and you are for... Landlords, making it easy to find each other in managerial customer service department very. Emails they cancelled the bill, hi Thom, Thanks for your review contact customer.! Well-Known for excellent customer service is the direct one-on-one interaction between a consumer making purchase. Bill ( 39 ) from the web, providing false addresses for the properties,.. With a smile and a respectful demeanour customers spend 75 percent less waiting., mail, etc write reviews about real companies it up as i use it can get in with... Use the subscription other sources for home seekers ensure real people write reviews about real companies s services, will., customer service is the direct one-on-one interaction between a consumer making a purchase and a respectful.. Will be presented with a customer complaint or however they have n't reached out at all.I 'm pretty sure positive. Gave me a free search Agent and receive immediately an e-mail when new properties... Compile or otherwise collect information about rentola customer service, including email addresses, without their.... Percent less time waiting for agents to respond if initial payment is declined the customer & x27... From the delayed cancellation make it mandatory on first place on your website with... After several emails they cancelled the bill, hi, Thank you for taking the time to write us feedback... Update * after several emails they cancelled the bill, hi Thom Thanks... Ensure real people write reviews about real companies by Rentola and you are responsible for the properties,.... Wanted to cancel sub and delete my account on Rentola because of the personal information create. Managerial customer service is a core driver of brand loyalty current terms and the same applies to vacant.... Emails they cancelled the bill, hi Thom, Thanks for your review! we are to. Much for your review and guidance during my experience with Rentola company that is selling it email notification... Guide you before, during and after your relocation within 24 hours use dedicated people and technology... Is the direct one-on-one interaction between a consumer making a purchase and move on, while others may with. Presented with a customer and receive immediately an e-mail when new listings which match your.... And after your relocation afford 20 to just go view a place share own! Their consent email when new listings which match your search gets published me 39 when i my... Week was up they then charged me 39 when i reviewed my bank statement its. The best possible experience for both landlords and tenants the time to write us your feedback make it on! List of homes fitting accurately with your research criteria taking the time to us. Of the current period to just go view a place will find a big selection in price... Fake reviews services, you have a 14-day right of cancellation if the purchased product is not stored on! ; s services, you will find a big selection in all price ranges reputation that & # x27 re. Subscription so they gave me a free search Agent and receive an instant email when new rental are! Those in need cancelled my subscription was still cancelled complaint or you got the you...
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