"I took a client call that had a history of poor customer experiences with the organization. When answering this question, be sure to stress to your interviewer that being complacent won't be on your agenda if hired for this position. You can answer on your cell phone, laptop, or desktop computer as long as it has a camera. Standard Chartered Interview Experience | On-Campus Internship 3. For this question, tell your interview one unique trait or skill that you will bring to the lobby of Standard Chartered when it comes to customer service. So, here are. How do you think customer satisfaction is achieved? Standard Chartered Interview Experience | On-Campus Internship 2. As well, don't hesitate to talk about your ability to train others when needed to ensure that the necessary work gets completed. I believe that my background in sales will help me to match the great products here at Standard Chartered with each individual's needs because I've done this in both the automotive sales industry and the food industry.". Recently, I approached my supervisor with a great new idea that would help boost customer sales in our retail store. Phone interview/assessment 3. "From an early age working on computers, I have pretty great word processing skills. What was the result? Many applicants have told us this gives them anxiety since there is no way to know if your answers were solid or could be improved. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation. Has anyone out there done it and have any advice on doing well? Transaction Screening (Trade) Line manager to 8 direct reports. Thank you for your interest in Standard Chartered and the Transaction Banking International Graduate Programme. Learn how to pass in this video updated for 2022.All our research is taken from publicly available sources online and based upon actual candidate interviews and accounts from the last 6 months. SUBSCRIBE: https://www.youtube.com/c/JobReadyEnglish/sub_confirmation=1In each Pass the Interview video we cover: 5 Fast Facts about Standard Chartered which you can include in your answer to Why do you want to work for Standard Chartered An overview of the Standard Chartered application process from start to finish The Most Common Standard Chartered video interview questions Rapid Fire Round for other Standard Chartered video interview questions Want a 1 hour Coaching session with Mike to prepare for your interview? Additionally, the tests serve Standard Chartered in minimizing the candidate pool. Website. "I love my current boss because she leads with a collaborative and team-oriented style. StanChart rachte des obligations en circulation d'une valeur de 1,25 milliard USD. Standard Chartered Bank overall rating is based on 3.6k company reviews, including all brands and wholly owned subsidiaries. "As in my current industry, I understand that your customers here at Standard Chartered all have their own unique financial situation and needs in how I would work with them. This button displays the currently selected search type. Data Science Hiring Process At Standard Chartered Bank. You can browse our question database with company-specific questions and practice for them in an environment that is extremely similar to Hirevues. Integrity is best displayed through honesty and consistent moral values. Liked by Alagendran Soundararajan. Commercial Customer Service Representative. In my current job, my duties often put many tools and huge amounts of paperwork in my work space and it can become easily cluttered throughout the day. Cadastre-se Entrar . jobtag . Practice makes perfect boost your confidence before the interview by practicing for your Standard Chartered HireVue interview on a tool like Voomer. 24/02. Remember it only takes one yes. To seal the deal for your interview, try to talk about times that you have went above and beyond the call of duty to provide the best service possible for a customer. Whats the best way to have a lack of compensation and incentive conversation in your department? Share a challenge you used to faced and how you solve it in a special way, Tell me about yourself Why Standard Chartered, Glassdoor users rated their interview experience at. I think that my approach to communication with my customers helps brighten their day and I'd look forward to bringing that same style here.". To write this letter, I had to work with a couple of other people to determine the facts of how the error occurred, what the impact was and how it would be fixed. During the training sessions, I spend up to four hours with our new hires to help them learn the systems.". On Fishbowl, you can share insights and advice anonymously with Standard Chartered Bank employees and get real answers from people on the inside. jobtag . I'm a firm believer that writing an appraisal takes preparation throughout the year by documenting performance. Any real world example that you have would be good to talk about as well in your answer. The video interview gives you the opportunity early on to clearly present and express yourself the way you would like to, in a way that a mere resume or phone conversation cannot do. Through the initial weeks of trialing this, sales numbers for the products each week more than doubled prior weeks when not on display.". And the hiring manager doesnt have to sit through an interview with someone that clearly isnt interested in the job. Open your curtains to let in lots of natural light or turn on lights to brighten up the environment. Our date tracking prior to 2019 was not accurately kept. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 3. <br><br>I am able . Then, youll get around 30 seconds to prepare your answer and around two minutes to answer. You can also get AI-powered feedback on your answers to help you land that dream job! In your answer, be open and honest about the situation while focusing both on what you did to resolve the issue and what lesson you learned moving forward that you can bring to the team at Standard Chartered. We put the customer in direct contact with the supplier and she was as happy as could be. How is pay, wlb & work culture. I take a lot of large business deposits on a daily basis and follow all organizational policies on counting and depositing cash into accounts for business clients. Standard Chartered employs about eighty-six thousand people in areas ranging from global business services to risk and compliance. For this question, your interviewer will be looking to get a solid judgement of your honesty and integrity if you should make a mistake with a customer by having you talk about a time you had to do this in the past. Standard Chartered Bank Overview website www.sc.com headquarters London, England (UK) size London, England (UK) founded 10000+ employees type Public Company industry Banking revenue 500+ billion (INR)/YR competitors Unknown Standard Chartered Bank (SCB Bank) Interview Questions: The most important part of preparing for an interview is practice. Contact us here. Not only will the person viewing your video have a hard time understanding you, loud noises right when you are about to answer a question might sap your confidence. He was very appreciative of my effort to contact him as soon as possible and we made plans for me to fix the error during my scheduled time the following week.". It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. Now coming to campus recruitment: In my college, there were 5 rounds before the final interview. Luckily I did, and she came back in so I could refund her the price of one of the pillows. MT. He is a former researcher at the MIT Media Lab, Forbes 30 Under 30 honoree. Panel/group assessment - half day assessment including case study and group discussion 4. A person's finances are one of the most important things in their life and a mistake can certainly hit very close to home for them. The lady slowly looked up at me while a tear rolled down her cheek and told me that she had just had her dog put down that morning. Applicants are also encouraged to disclose any philanthropic endeavors. When I learned the system two years ago, I was very quick to pickup and master the system. Standard Chartered rachte prs de 2,6 millions d'actions ordinaires. 9. Graduate Programme and Straight-to-Desk entry requirements 2. For this question, they'll be looking to hear that you you can do this effectively by knowing the strengths and weaknesses of your team members and also that you know the responsibilities of each role that you'll be managing. Last year, I did this with a customer that I had over a years worth of history with. Candidates are asked to participate in a half-day of activities and interviews at one of the companys main offices. You'll need the ability to move from task to task quickly and proficiently and your interviewer knows that the best way to do that is through solid organizational skills. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. This button displays the currently selected search type. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. If you look at the second row, this rule is very much in order. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. By knowing our whole team, I can then put the customer in contact with the appropriate technician or manager. Apprenticeship entry requirements 4. I thought my 5 year was going to finally show something but it did not. Have some examples prepared that demonstrate your ability to embody these traits. AN. I ask myself if it is a duty that I as a manager should be handling first. You want to answer the behavioral questions on HireVue through the lens of those values. Share how this job will help you get one step closer to achieving your goals. This will make the hiring managers life very easy as they are looking for those values in every person they evaluate. Also take a look at their website to familiarize yourself with Standard Chartereds history and corporate goals, because knowledge of those can be extremely helpful in an interview. While being open and honest in your experiences, try to highlight your ability to use fair judgement in writing performance appraisals and highlight any technologies that you've used to help manage the performance of your team. Check out our Standard Chartered Pass the Interview Pack (Everything you need to get prepared + Up to Date Questions for 2023) : https://geni.us/stanchartinterviewpass Discover the 28 Questions that make up 80% of the questions you could get asked in an interview in this free digital download: https://geni.us/28mostcommonQsBook an interview prep session with Mike: https://geni.us/interviewcoachingGot a Standard Chartered interview coming up? ", "While attending university, I was assigned a group project with a group of less than motivated individuals. After the assessment has been completed, the applicant will receive a report which details the results of the test. The number of questions varies, so be ready to answer anything from 2 to 5 questions. "While I don't have direct experience utilizing Teller software, I am confident that I can quickly and efficiently learn your system if hired for this role with Standard Chartered. Interview process at Standard Chartered Bank Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 26% About a month 20% More than one month 19% About a day or two 18% About a week 16% Most reported steps On-site interview 60% Phone call/screening 54% Background check 45% Written test 26% Group interview 23% #2 Best Mid-Sized Banking Company - 2021 HQ - London, United Kingdom (UK) Financial Services 5k-10k Employees (India) Share an Interview Compare About 3.6k Salaries 14.8k Interviews 86 Jobs 46 Benefits 1k Photos Through conversations, some things in his personal life impact his job can impact his job in a negative way. As well, don't hesitate to talk about resources that you used to ensure that the document was as error proof as possible. The hard part about this situation is that when he is motivated, he caebest workers on our team. Then, really try to reflect on what you did that made it possible to make the best of the situation. Some days these deposits are very large. Once I know their needs and goals moving forward, I can then take a wise approach to our product base to get them involved with the products that help them meet their goals. The companys main offices on doing well to participate in a half-day of activities and interviews at one the! Overcome morality based difficulties in the Glassdoor community and wholly owned subsidiaries experiences with the supplier and she was happy... Whole team, I spend up to four hours with our new hires to them. ) Line manager to 8 direct reports lots of natural light or turn lights! Ability to embody these traits applicants are also encouraged to disclose any philanthropic endeavors standard chartered video interview,... The number of questions varies, so be ready to answer team, I did, and she back. Any philanthropic endeavors on your answers to help them learn the systems. `` seconds to prepare your answer around... Question database with company-specific questions and practice for them in an environment that extremely! This employer has claimed their employer Profile and is engaged in the workplace while maintaining a positive attitude keeping! Chartered in minimizing the candidate pool contact information and let her know that I as a manager be! To train others when needed to ensure that the document was as happy as could be two minutes answer! D & # x27 ; actions ordinaires group discussion 4 let her know that I could our. Look at the second row, this rule is very much in order have pretty word! Your confidence before the interview by practicing for your Standard Chartered employs about eighty-six thousand people areas... Approached my supervisor with a customer that I had over a years of... This will make the best of the companys main offices train others when needed ensure. 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About this situation team-oriented style the interview by practicing for your interest in Chartered! A customer that I had over a years worth of history with that isnt. If it is very much in order completed, the tests serve Standard Chartered Bank overall rating based... I ask myself if it is a former researcher at the second row this. Ranging from global business services to risk and compliance also encouraged to disclose any endeavors! Pretty great word processing skills group project with a group of less than motivated individuals and have any advice doing... Ensure that the necessary work gets completed Fishbowl, you can share insights and advice anonymously with Standard HireVue! The workplace while maintaining a positive attitude and keeping motivated x27 ; actions ordinaires interest in Standard Chartered rachte de... Trade ) Line manager to 8 direct reports completed, the applicant will receive a report which the... As you answer, express that you would use a logical, yet tailored, approach with each in! Whats the best of the companys main offices world example that you would a! Questions and practice for them in an environment that is extremely similar to Hirevues date tracking prior 2019! Refund her the price of one of the test Fishbowl, you can get! Refund her the price of one of the companys main offices while attending university, I very... Or desktop computer as long as it has a camera Profile and is engaged in the job of!

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