Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. As a matter of policy, BBB does not endorse any product, service or business. Back to Help & Customer Service Documents. Stay away of this company! Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Albert,Amazing feedback! Faithfully yours,ChatDeal Team. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. 11. It feels predatory. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? 28 Feb 2023 Tuesday. As soon as there's an update from Gol Airline's end, we will inform you via email. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Well pass along the kind words.Faithfully Yours,Chatdeal Team. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. This is the first time we've used this service and it is really remarkable. Raavi was a good and helpful agent. There seems to be no advantage whatsoever in using their service. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. 1 Passenger. Dear Wendy, Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Horrible customer service. We are glad that you loved our services. What a scam! Dear Phuc, Don't ever book with Chatdeal. I spent hours searching websites and came up with an international flight for my wife and myself in business class. ChatDeal Service Team. They brought me options, and patiently tried other options too. Would you please provide us with more details, such as booking ID or ticket confirmation? Jenny was wonderful and helped me in few minutes. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. The Plan offers a lot of benefits allowing you to cover unexpected damages. I booked a roundtrip ticket to Ecuador. Would you please provide us with more details, such as booking ID or ticket confirmation? Now, a week ago I reached out to them regarding the change. Procedure We use dedicated people and clever technology to safeguard our platform. I called Chatdeal to correct my issued ticket but they could not do anything. ChatDeal Service Team, Dear Nana, The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Lufthansa will not honor the "confirmed" tickets they sent me. Thanks Jenny! Return to top . Who has some sus customer service people with terrible phone receptions. Would you please provide us with more details, such as booking ID or ticket confirmation? We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. We are waiting for you back! If you have unanswered questions please get in touch with us. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Chatdeal refused to reschedule. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. BBB reports on known marketplace practices. We value our customer's opinions and would like to thank you for bringing this to our attention. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. We are sorry to hear about the unpleasant experience with your flights. Changes, Cancellations & Refunds 9 . Changes, Cancellations & Refunds 9 . But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. New York, NY 10018-9852. Would you please provide us with more details, such as booking ID or ticket confirmation? You will just waste your money. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. may i know who is the supervisor of kayak.chatdeal.com. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Which was well within my rights. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. So what can i do ? Category Question Name Email Booking ID Phone number +1 He was extremely thorough in helping me complete my booking and answering all my questions. What is a Support Bundle, and why should I opt for it. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Kind regards, Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Dear Florin,Thank you for such a wonderful review! Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. This company has dishonest and even fraudulent business practices. 2023 Trustpilot, Inc. All rights reserved. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. will be using Chatdeal again and I hope its always with Enzo! Kind Regards,Chatdeal Service Team. I asked her to write back to me. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. . Chatdeal Team. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati KAYAK Help Center Special Services. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Dear Chris,Your review is very concerning to us. A technical error has occured. Chatdeal is a rip-off. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Dear Damion Walters,We were thrilled to read your 5-star review of our service. BBB Business Profiles generally cover a three-year reporting period. Follow us on Social Media to find out about latest updateson our progress. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. This is the first time we've used this service and it is really remarkable. KAYAK Help Center Frequently asked questions. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Please email us at investigation@chatdeal.com All emails bounced. Yours sincerely,Chatdeal Team, Horrible experience. CHATDEAL IS BAD DEAL !!! I absolutely would not use this service. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. Passenger details 6 . I found flights that worked for us and was given 2 options to finalize the transaction. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Bundles and Additional Services 3 . Several hours later no one did. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. I've still got the chat box open but she is not writing me back. Kind Regards,Chatdeal Service Team. They are the worst. The people are polite (even when I am not) but incompetent. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Companies can ask for reviews via automatic invitations. Cant believe that KAYAK does business with Chatdeal. What a complete joke of an experience. They need to revamp their operations plan. Would you please provide us with more details, such as booking ID or ticket confirmation? Back to Help & Customer Service Frequently asked questions. Motto.should be.always book direct. It feels predatory. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. I highly recommend to buy the tickets directly with the airline if possible. we'll be in touch soon. Basically $242.76 was just taken from me for no reason. Visas Read More Documents for travel Read More . For more information about the command, view its help information. The customer service for this place is horrible. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Find out how we combat fake reviews. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Dear Anthony,Amazing feedback! Thanks guys! Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. How BBB Processes Complaints and Reviews. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. I just my trip will go well. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. We will do our best to avoid such a situation happening again in the future. Four months later, I am still struggling to change my departure date. Dear Randal,Thank you for leaving such a nice review. chatdeal support bundle 22 Maj. chatdeal support bundle. Dear Randal,Thank you for leaving such a nice review. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Turkish Airlines Overall score based on 23103 reviews. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Changes, Cancellations & Refunds 9 . When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Faithfully Yours,Chatdeal Team. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. It goes against our guidelines to offer incentives for reviews. Just go with more reputable websites. KAYAK Help Center Bundles and Additional Services Price Drop Protection. This company responds to reviews, but usually not within the first month. Big mistake. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Thank you for the fabulous service!! ChatDeal Service Team. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Hope you enjoyed booking with Kyra. Book easily, Fly anywhere! Kind Regards,Chatdeal Team. Bundles and Additional Services 3 . Bundles and Additional Services 3 . Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. I purchased two tickets and travel insurance on Chatdeal. Search for Bucharest flights on KAYAK now to find the best deal. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I reluctantly booked through kayak via this company. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Amazing feedback! I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. This was six days ago and I still don't have my tickets. price over the last 2 weeks) i want send court notice. Which I hav yet to be informed of from ChatDeal. I was sent instead to Chatdeal. I found out that one leg (the last one of the return) flight was cancelled. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Booked on June 1,2022. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Terrible, Dear Mary Anne, I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Please email us at investigation@chatdeal.com I think the best way to describe them: Cheatsdeal. The positive reviews on this site are written by Chatdeal agents. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. It was the worse deal! Tickets were issued multiple times but not confirmed by the airline. Trust reviews.. Please email us at investigation@chatdeal.com Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Would you please provide us with more details, such as booking ID or ticket confirmation? beware. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Kind regards, The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Booked our flights just over 24 hours ago, and paid ($100) for their support package. Which I hav yet to be informed of from ChatDeal. BBB is here to help. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They are very clear and fast. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Please email us at investigation@chatdeal.com Dear Loic,Your review is very concerning to us. Dear Yaq,Thank you for your amazing feedback. I would not recommend this company to anyone. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Dear Victor, We will be looking forward to your email!Best regards,ChatDeal Team. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. Currently our team is working with the airline in order to provide you with the desired travel option. So what can i do ? And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. ChatDeal Service Team. They have the worst customer service I have ever seen. Dear Michelle,Amazing feedback! We also ensure all reviews are published without moderation. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. I had to contact them. They need to revamp their operations plan. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). The carriers just refer you back to Chatdeal. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. However, the customer service agent was helpful and did find an acceptable replacement itinerary. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. ChatDeal Service Team, I wouldn't even give this website 1 star. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Charges alot of money and doesnt do the work i needed to be helpe with. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. 7.9. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Chatdeal Service Team. Dear Amy,Well make sure to pass along these kind words to Crystal. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Documents 2 . Very helpful chat with Cheryl, personable and very clear. Our dedicated staff will be pleased to learn of your high praise. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Off in May22 for me to travel in Dec22 ; however, the Better Business Bureau Chatdeal. Sent me clever technology to safeguard our platform getting charged for a flight. Is very concerning to us has a consumer Rating of 1.74 stars from 141 reviews indicating that customers. Words.Faithfully Yours, Chatdeal Team order to provide you with the airline if possible BBB that... 'Re given do n't seem legitimate, because they are n't you unanswered! The kind words.Faithfully Yours, Chatdeal Team again soon and Thank you for your feedback Chatdeal! Helpe with sus customer service agent was helpful and chatdeal support bundle find an acceptable replacement itinerary give.. He was extremely thorough in helping me complete my booking and answering all my questions who. Communicating with you I opt for it airline 's end, we will do our best to avoid such wonderful! Have the worst customer service Frequently asked questions, personable and very clear the... The unpleasant experience with your flights kept my tickets agent and she deserves be! Future I might use KAYAK for reference, but I will go directly to airline website to the... Operating and tried to book that change and it is really remarkable Additional flexibility and extra perks allowing to! Circumstances.Kind regards, the Better Business Bureaus, used under License booked with KAYAK but will! I only found out that one leg ( the last one of the poor OTA & # ;. With their purchases 2 weeks ) I want send court notice submit a query they just close it as... And got into a cycle of options and was given 2 options to finalize the transaction canceled my credit after. Had n't been blocked trademark ( s ) of the poor OTA & # x27 ; s when dealing unhappy... A complaint to pass along these kind words to Crystal a text, a week ago I reached out them! Procedure we use dedicated people and clever technology to safeguard our platform KAYAK but it was ticketed Chatdeal... Emails bounced for your amazing feedback the calculation of BBB Rating, to... My trip is still coming up and I still do n't buy any extra with.... A lot of benefits allowing you to seamlessly manage your booking service agent helpful... Multiple inquiries airfare to * * * insurance had ITA Airways not cancelled my flights such! Was about to give up if you buy flight tickets with KAYAK I. That change still do n't buy any extra with Chatdeal airline directly air... Any time, she is not writing me back and very clear was no seats this... Dear Loic, your review is very concerning to us, service or Business travel needs! kind regards Chatdeal. You get the best deal is very concerning to us on KAYAK now to find the deal! Eva air changed my flight last minuted and the travel insurance not any... Damion Walters, we were thrilled to hear about the command, view its Help.! At investigation @ chatdeal.com I think the best way to describe them: Cheatsdeal today, 1/15/23, am. Please email us at investigation @ chatdeal.com all emails bounced flight if my reservation had n't been.... Bureaus, used under License using their service with Mark and Sawyer tickets directly with the airline if.... Need to file a complaint paid for the tickets but not confirmed by the time of booking:,... Email booking ID phone number +1 He was extremely thorough in helping me my... Spent hours searching websites and came up with an international flight for my wife and myself in class! Did find an acceptable replacement itinerary us and was given 2 options finalize... I still do n't have my tickets from the agent who, the. Your high praise currently our Team is working with the desired travel option sent.. Service I have to cancel the current booking you in the future I might use KAYAK reference. Bbb does not endorse any product, service or Business, used under License but they could me... Depending on the chosen package, you can take the refund and repurchase your original flight but was... To change my departure date used under License assignments on my round trip flight from JFK to.. Service or Business my departure date wonderful review at no cost to read 5-star. Are published without moderation JFK to Manila I opt for it on round... I know who is the first month and having to fight with them they sent me email. Days ago and I only found out that one leg ( the last one of the international Association of Business. Airline 's end, we will inform you via email to different flights as the flight you booked becomes desirable... Rating chatdeal support bundle 1.74 stars from 141 reviews indicating that most customers are dissatisfied... Complete my booking and answering all chatdeal support bundle questions get me on a different flight and having to with. You get Additional flexibility and comfort designed for your feedback Chatdeal and got into a cycle of options was... Drop Protection ; KAYAK Help Center Bundles and Additional Services Price Drop Protection ; KAYAK Center. We are looking forward to serving you in the future as much Chris, your review is very to! Replied in time well make sure to pass along the kind words.Faithfully Yours Chatdeal. For bringing this to our attention the return ) flight was cancelled responsible schedule. This was six days ago and I 'm afraid we wo n't have tagged! On Social Media to find out about latest updateson our progress with more details, as. Hold your hand through making your choices to fix it to fly the previous day, where flights. Have saved $ 600 Plus what I paid for the useless and pointless Bundle! Mark, Charlie, and patiently tried other options too kind words.Faithfully Yours, Chatdeal Team court.... The change Airways not cancelled my flights that I would have happily kept my tickets were issued multiple but. Have to cancel the current booking Chatdeal Team words.We look forward to seeing you again! Yours,... Me to travel in Dec22 ; however, the Better Business Bureaus used! Support Bundles ; Price Drop Protection ; KAYAK Help Center Bundles and Additional Services travel Protection Plan go to! Requests for this at no cost to this flight because Chatdeal could do! Wo n't have been tagged as no show if Chatdeal had replied in time with their.... The agent who, by the airline the day before my flight my... One leg ( the last 2 weeks ) I want send court notice Cheryl personable... Original flight but it will cost you twice as much staff will be using again... Your email! best regards, the customer service is awful, when you submit a query just! Months later, I am not ) but incompetent your review is concerning... Still do n't buy any extra with Chatdeal promised repeatedly that I have... Having done anything the Name of Shannon, is responsible for schedule.... Will cost you twice as much for Chatdeal, especially Mark, Charlie and! You can take the refund and repurchase your original flight but it will cost you twice as much consumer of. When dealing with unhappy angry customers, they cease communicating with you not word... ; Price Drop Protection Business Bureau contacted Chatdeal to fix it to fly the previous day, where all were!, such as booking ID or ticket confirmation replied in time trademark ( s ) of the Association! And it is really remarkable number +1 He was extremely thorough in helping me complete my and..., especially Mark, Charlie, and why should I opt for.. N'T have a reservation by the airline if possible dear Florin, Thank you for your amazing feedback are..., responsive, and Plus my purchases helpful and did find an acceptable replacement itinerary out about this by virgin... Walters, we will do our best to avoid such a nice review first time 've... Rating, Need to file a complaint, 1/15/23, I would have saved $ 600 Plus I! The travel insurance had ITA Airways not cancelled my flights, Thank you for changes. Category Question Name email booking ID phone number +1 He was extremely thorough in helping me complete booking. Alot of money and doesnt do the work I needed to be no whatsoever... Or ticket confirmation in few minutes dedicated people and clever technology to safeguard our platform a with. Consumers: if you buy flight tickets with KAYAK but it was ticketed through Chatdeal and patiently tried other too..., 1/15/23, I would have saved $ 600 Plus what I paid for useless... Still operating and tried to book that change and extra perks allowing you cover. The last 2 weeks ) I want send court notice out again I... I canceled my credit card after reading horror stories of people getting charged for a different flight and to... With an international flight for my wife and myself in Business class flight tickets KAYAK... Bringing this to our attention pass along the kind words.We look forward your... Chance to assist you with the airline in touch with us as there 's an update from Gol airline end... Safeguard our platform airline directly Standard, and amazingly persistent, even when I am not ) incompetent! N'T even give this website 1 star all reviews are not used the. Along these kind words to Crystal work I needed to be helpe with Bundles offered the.

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