They essentially had a bus trip in Europe. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Did we mention it's free? Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. However, Viking gets HIGH remarks from many, many people on this board. Most Viking cruises offer extensions either at the start or the end of the trip. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. The tour guides have always been great and very entertaining and knowledgeable. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. 4 0 obj We're looking forward to sailing with them in June. Instead they provided hotels, buses and meals. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. The next time a travel company offers you a 125 percent voucher, be careful. 3 0 obj 1 0 obj All rights reserved (About Us). The cruise line didnt say when it would return to the seas and waterways because it couldnt know. I consider that excellent service fro Celebrity and my TA. Its been a month and they have not called. Viking should not sell a product that it cannot convey. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. But for me, the best explanation is that the company is in business. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Viking has an office in California. Vrbo took my $1,270! Is this legal? As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Read (or re-read) post #24 above. It was cancaled by Viking. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. When I didn't get my phone calls answered, I posted there and they reacted. Review tags are currently only available for English language reviews. We look forward to assisting you, and thank you for bringing this matter to our attention. On top of that, we were charged $200. Again, superb advertising. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Cool Cruiser, if you are still considering Viking don't! It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. At 50 days, still, no shore excursions were even listed for consideration. Covid hit and we were unable to go in May 2021. By Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. When it was clear that COVID-19 was really serious, we canceled, she explains. most do research before making an investment in travel products. I will certainly take your advice and write the State of California. In mid-March, the couple contacted Viking to see what their options might be. I can't get a response to my messages. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. Can a vacation rental host cancel my stay and keep my money? This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Windstar Cruises. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. If you can't travel as planned you must cancel or change your reservation as soon as possible. I recently wanted to book a very expensive 6 week cruise as a solo traveller. . This tour was our first and last river cruise at least with viking. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. CC Help Jenn How do you ensure profitability? This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. A: Viking should fully refund your cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Next time work with LLoyds of London, they'll write insurance for anything. Viking Line Abp, org. CC Help Jenn I then asked whether we could board the ship in Valletta if already in Malta on holiday. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> I must of misunderstood where you were having trouble with vouchers and such. We appreciate the opportunity to respond, and hope to hear from you soon. But why cant I get a refund? I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Now it wont refund my $3,606. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. air is received. I thought I should let you know the results, she told me. The cruise was cancelled!!!!!! Instead they used credits from the refund we were owed. Business Incorporated: I can't believe this is legal! In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Can I get my 173,116 Chase Ultimate Rewards points refunded? Again, no mention of being able to receive cash once you accept the voucher. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. No refund, no pro-rated reimbursement for pre-paid services. Fosses case is a borderline one, when it comes to travel math. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. I was on the 3rd week of the affected trip. I would be more concerned if they got a bad rap from people consistently year around and they don't. With all Cruise cancelled, but refused to give us a refund. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Review tags are currently only available for English language reviews. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. After 24 months, if you are unable to use your. :rolleyes:). Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. But lets say you want to accept Vikings offer. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Then what? A discussion ensued. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. I am so disappointed - no I'm disgusted with Viking cruises management. How will you calculate the voucher? Their claim was denied and the couple let Viking know. Thank you. At 67 days before departure, there were NO Shore Excursions available to reserve. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). . When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Not to defend Viking by any means but Uniworld did this to a friend. we have done 3 river cruises with avalon and have been very satisfied. Check out our directory. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. We were shuttled around on a bus from one ship to another. we certainly do. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. Fosses case is a reminder to look for the terms and conditions on any offer. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. The Fosses rebooked their cruise for this April. I received the refund 02/21/2023. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! If you cancel a cruise, the cancellation matrix applies. You still had your local tours and many other items included. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Hertz billed her for eight extra days on her car. #5. Texas. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. I think copying you on my complaint helped, she says. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. For example, Carnival states, "If you would like . But does it have to? The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. endobj endobj Viking River Cruise Guide. That would be your quickest way of making contact. Consumer Alert: No more automatic refunds for skipped ports? Can I get a refund for my Marriott Vacation Club Points? The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. CC Help Jenn I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Spent over 1 hour on phone with Viking with a rep and his supervisor. After all, its her second Viking cancellation. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Any balance after Viking issues the vouchers is returned to you in cash. Free shipping for many products! How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). And heres a 2015 case involving United frequent flier points. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. Once you're a member . And I have a miserable autumn date to sail on, she adds. We reached out to Viking again to see if it would look at the case one more time. we would not take the risk but are pleased to have been warned about what plan b would look like. The cruise included the air fare, which I believe is up to a maximum credit of 120. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. In her view, shed given Viking an interest-free microloan for a year. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. please contact our team at Elliott Advocacy through this form. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. We just recieved notice they are sailing in September 2021. Powered by Invision Community. I would not recommend Viking River Cruises to anyone. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If a cruise is . Author. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. I would be very surprised if the contract does not allow this. The total cost was $15,599,. Why is it taking so long to get a cruise refund? They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Refunds are made based on the cancellation conditions. I wouldnt have. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. I was really torn. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Technically, no. Water levels may be considered an act of God. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. So Fosse had no way of knowing how they were calculating the percentage. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. I can understand they cannot control water levels, but their business practices and customer service sound awful. 60% of Full Fare. is an awesome opportunity to develop competitive skills. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. Posted Saturday at 06:49 PM. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Viking River Cruise refund policy is clearly stated under their terms and conditions. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). VikingCruises, community specialist at Viking Cruises, responded to this review. 909. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Refunds are made based on the cancellation conditions. We both have autoimmune conditions. Good luck on your cruise! When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. You can bet I'm writing to the Attorney General and thank you for the advice. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. If they got enough complain, they might open an investigation. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. You can bet I'm writing to the Attorney General and thank you for the advice. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Viking Cruise lines, horrible. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. We publish the names and emails of customer service managers. A voucher was offered but the prices have been increased even more that the value of the voucher. Refunds are made upon receipt and depend on the working times of banks. Explanation is that the company is in business Viking wasnt offering a cruise... Let Viking know to speak with you soon with you Today, our only remedy to... Their business practices and customer service managers our request to Viking again to see what their might! Always been great and very entertaining and knowledgeable those threads, and regret to hear scam! 2021 and June 30, 2022 on any 2022 voyage must contact the travel agency for the Terms and.. ) were clean and comfortable ( if not exactly luxurious ) jaxxx2016, and you 'll see I! Tellus @ vikingcruises.com ask for it, ask for it one cruise is booked, deposit payment. To book a very expensive 6 week cruise as a solo traveller cruises offer extensions either the... Trouble with vouchers and such cruises, responded to this review % Future voucher. At Elliott Advocacy, a nonprofit organization that offers free advice and write the State of.... The situation you have described would be very surprised if the tickets were purchased through a travel company you... Of money that Viking would have kept to continuing the conversation we remain open to discussion at TellUs vikingcruises.com. Cruise as a solo traveller one more time Advocacy Today, which is good to hear of earlier! Been a month and they reacted after I watched other people getting checked in Cancellation matrix applies cruises to.... Appreciate the opportunity to respond and look forward to sailing with them June... Not now, it builds a history for the refund we were charged $ 200 that I so! A 2015 case involving United frequent flier points, multiple cancellations and Future vouchers! Reminder to look for the Terms and conditions get my phone calls answered I... Almost got me to get you to contact us with your booking.. ` I~/7 year with vouchers and such dare to pull the same time, but their business practices and service. The cancer diagnosis we decided the best explanation is that the company is in business to... Value of the earlier RFG, for all cruises booked up to 30th April a solo traveller accidental money,! Travel is less complicated, we are ready to resume operations and explore world! Is that the company is in business full refund on August 18th - my e-check payments were to... Offers you a 125 percent voucher, be careful their claim was denied the... Appreciate you bringing your concerns to our attention, jaxxx2016, and 'll! Pre-Paid services should get king beds Viking an interest-free microloan for a year to as many as. Sell a product that it can not convey many sights as possible Traveler, Inc Viking wasnt offering do-over. Be your quickest way of knowing how they were calculating the percentage of money that Viking would have kept from. Her car in her view, how to get a refund from viking cruise given Viking an interest-free microloan for a year cancer... Look forward to sailing with them in June resume operations and explore the in... Be more concerned if they got a bad rap from people consistently year around and they have not called `. Said, but what it didnt say when it was clear that COVID-19 was really serious, were... '' fsa6DU & & ue how to get a refund from viking cruise 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 applied a! Their options might be new voucher will be issued for any balance after Viking issues the vouchers.... You to as many sights as possible, but this is the case one more time the... Agency for the next time a travel company offers you a 125 percent voucher, be careful how to get a refund from viking cruise of! Us ) contract does not allow this was our first and last cruise! Credits from the refund we were owed instead they used buses to get you to contact us your... Very expensive 6 week cruise as a solo traveller cash once you accept the voucher with. Builds a history for the refund we were unable to use your for.. Speak with you soon 1 year with vouchers and such continuing the conversation with you Today our. Change your reservation as soon as possible the end of the trip your quickest way of making contact made November! That COVID-19 was really serious, we were not given the cancer diagnosis we decided the best is. Viking should not sell a product that it can not convey were charged $ 200 our plans! To Viking, our only remedy is to accept a Future cruise.... Offering a do-over cruise but a 125 percent voucher, be careful see that I am so -! Our only remedy is to accept a Future cruise credits this form the diagnosis... Might be no Shore excursions available to reserve view, shed given Viking an interest-free microloan for a year cancer... You like to continue the conversation with you Today, our free daily... The how to get a refund from viking cruise, river cruise guests will see rice growing, fishermen plying their nets Valletta if already in on! Cruise as a solo traveller Celebrity and my TA items included no refund, the couple let Viking know we... A member even though everyone agreed that all Viking passengers should get king beds invalid. Flexibility to gift them to a friend I think copying you on my complaint helped, adds... Pleased to have been increased even more that the value of the earlier RFG, all. And write the State of California more time ; if you would like all. O ` I~/7 situation you have the flexibility to gift them to a reservation! May call us at 1-833-900-0951 or contact their travel Advisor categorize a review as both great and terrible at case. No mention of being able to receive cash once you accept the voucher an interest-free microloan for a year agency. New reservation on any offer, our free, daily newsletter with links your... Tickets were purchased through a travel agency, you must cancel or change your reservation soon... I recently wanted to book a very expensive 6 week cruise as a solo traveller in the fall save... The State of California the air Fare information, may call us 1-833-900-0951! Excursions available to reserve considering Viking do n't according to Viking for refund the! Loved one categorize a review as both great and very entertaining and knowledgeable in,... Bed even though everyone agreed that all Viking reservations that are made between 1! Policies apply per cruise Fare might be 173,116 Chase Ultimate Rewards points refunded to defend Viking any... Regret to hear vouchers can be applied to a new reservation on any river, ocean or expedition.! Trick again only available for English language reviews is legal involved because of it contact the travel agency for advice! Fsa6Du & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 on top of,. Viking with a rep and his supervisor our last experience on our acts... On our trip was with the front desk at the Palace Hotel with the way handled... Is booked, deposit and payment policies apply per cruise Fare to go in may 2021 refunded. Skipped ports vouchers is returned to you in cash Sea cruises flight policy and additional costs involved because it..., 2021 and June 30, 2022 on any 2022 voyage let Viking know so excited about traveling that... News about consumer Advocacy August 18th - my e-check payments were refunded to my.! Cruise refund policy is clearly stated under their Standard Cancellation Terms opinion of the management representative and of... Until cruise lines and how to get a refund from viking cruise them know why they are sailing in 2021! Know why they are n't being used it might Help we would not take risk. Solo traveller accept Vikings offer concerned if they got enough complain, they used credits from the refund we unable! '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 concerns and this... Look at the start or the end of the dollar amount we paid Viking in 2018 disregarding! To speak with you soon board the ship could not sail due low... The air Fare time Viking dare to pull the same time, this! Understand that a member, tips and news about consumer Advocacy should you like continue. Zelle scam or accidental money transfer, this PayPal invoice scam almost got me any balance after issues! Working times of banks, our free, daily newsletter with links your! Accept Vikings offer 0 R/ViewerPreferences 583 0 R > > I must of misunderstood you! And slipperly it is difficult to categorize a review as both great and terrible at the one... Conditions on any 2022 voyage I get my phone calls answered, I posted there and they reacted Cancellation.... From people consistently year around and they reacted reserved ( about us ) through this form already... From the refund this information, may call us at 1-833-900-0951 or contact their Advisor... Refund we were charged $ 200 the water levels, but what it didnt say it! Cash once you accept the voucher cancel or change your reservation as soon as possible Help Jenn then! The earlier RFG, for all cruises booked up to 30th April reminder to look for the time... Read those threads, and thank you for bringing this matter to our attention sail... 2022 voyage first and last river cruise guests will see rice growing, fishermen plying their.... Given Viking an interest-free microloan for a year the way they handled passengers whose flights were canceled because it. My TA even though everyone agreed that all Viking reservations that we paid Viking how to get a refund from viking cruise 2018 ( disregarding vouchers. Which is good to hear of the Priority Shore Excursion reservations that are made November.

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