I believe I was told what I was told in order to sell a booking. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. Not happy about floating cash for Viking. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Andersen paid the fee with his credit card and took the trip solo in March. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Why is it taking so long to get a cruise refund? Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Plus, we have insightful letters, insider tips, and more. Deposits are refundable unless otherwise indicated. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. Viking has been holding our money for 4 years now. That didn't seem. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. #24 states a different situation than yours, so maybe your TA is at fault. In order to be entitled to a refund, the cancellation must be done according to the conditions below. They have another 14 days to return the goods once they've told you . So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Did your reservation agent lie about or mislead on the terms of cancellation? We understand you would like the decision on your refund to be reviewed. 2023 Advance Local Media LLC. Even if your scheduled travel is months away, you might be weighing your options. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). 89-60. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. And just like the deviation, can be done on either end of the cruise or both. When Viking cancels your cruise, you are entitled to a full cash refund. 2. Powered by Invision Community. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. It was unclear whether his partner would be well enough to travel in the future. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. They just dont want to part with the cash, Andersen said. Can I get my 173,116 Chase Ultimate Rewards points refunded? For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. And now they are mad because they are not going to use those vouchers. West had declined travel insurance. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Thank you. But whats this $452 bill? I agree! And how do you get a cruise line to reverse course on a future cruise credit decision? I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) 59 or less. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. (Viking River Cruises). This is a large sum of money, which is much more useful for my living expenses than sitting idle. Refunds are made upon receipt and depend on the working times of banks. I called on 3/16 to request a refund, instead of a credit. Date of experience: August 2020 Ask Departure768546 about Viking Cruises Here are the terms of UnCruises cruise credit: To West, it was simple. Andersen did some research. what did terry christensen do. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . 100% of Full Fare. Or you would like the money back because you nee d it somewhere else? He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. CC Help Jenn Asked for a supervisor but she told me the same thing - 2 more weeks. 19952023, The Independent Traveler, Inc. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. Found this article on the refund versus voucher problem, here specifically with Viking. In cases like this, you can always reach out to an executive at Viking. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Now they cant take a cruise until they get a vaccine. I have to add that I use the sameViking agent rather than a TA. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. 6 months or more after filing a paper return. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. That cost was non-refundable. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. Started June 21, 2021, By When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Youre probably better off pursuing a credit card dispute. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. When you get your legal advice for free, you get what you paid for. It offered him a future cruise credit actually, it insisted that he accept a credit. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. Heres our complete guide to travel insurance. OVER $39 Worldwide Free Shipping. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. Viking refuses - saying it was paid with vouchers. Arent there consumer laws that protect you if a company cant offer the service it promised? Would be nice if one could read something about it on cruisecritic. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Now West wants to unravel the companys future cruise credit offer. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. The orginal cruise was paid by cash. My cruise was cancelled by Viking in early March due to Covid. We do look forward to welcoming you on board, when the time is right. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. First, I do understand the bad position that events have thrust on them. If available, send the item to the manufacturer for repair. If you havent redeemed your certificate by December 2022, you may request a refund at that time. Select the activity tab on Cash App's home screen. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. FCCs will be good for one year and can be applied to all 2021-2022 sailings. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Viking Line Abp, org. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. I think you would find them willing to discuss options. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. Time to hire a lawyer. There is no law that requires a merchant to refund money. You say you cancelled as you were concerned that Viking would go bankrupt. West was heartbroken. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. But is a cruise credit refund even possible? According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. By Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. Do I get a refund if a cruise line cancels my cruise? CC Help Jenn Its been eight months. Cunard's Queen Victoria. 19952023, The Independent Traveler, Inc. (Courtesy Richard Andersen). I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. Sounds like a fine print deal, unfortunately. And now they are mad because they are not going to use those vouchers. Community Rules apply to all content you upload or otherwise submit to this site. When he returned, he started to think about all the extra fees and the vouchers that were promised. It is truly a once-in-a-lifetime experience. Just realized that the cruise booked was from Antwerp to Amsterdam. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. By adding value to your card, your card can be used instead of cash on campus. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Is this really the end of junk fees in travel? They've got lawyers stacked in huge piles. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. In 2021, NCL finally revised some of its refund rules. We knew if we cancelled, we would be out a decent amount of money. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Etc. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). CC Help Jenn infinite painter brushes. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Karin Price Mueller | NJ Advance Media for NJ.com. But does it have to? CC Help Jenn You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. As of today, there is no response from the cruise line. We received 2 emails with the cancellation mentioned in the 3rd paragraph! We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. US government now rates Hungary and Germany as Zone 4, " do not travel". . Please subscribe now and support the local journalism YOU rely on and trust. 85% of Full Fare. I called on 4/8 and the cust. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. Your situation sounds similarto mine, where Viking is blaming the TA. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. In response to duquephart, they kept our $4000! I immediately asked my travel agent to cite that story and demand a full refund. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Then they should not be making promises in regard to policy. I am glad to hear it. Pre-pandemic, most lines allowed changes and. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. And I do know an honest used car salesman as well. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. A polite appeal which youve already tried is a reasonable first step. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. necessary in Viking's sole discretion to protect the health and well-being of others. This is an unprecedented time and we greatly appreciate your patience. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. And now its past the deadline to request a refund. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. I would have to look up the cruise portion cancellation terms. Started August 27, 2021, By land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. 14 days to return the goods once they & # x27 ; s for. So sure its your TAs fault versus Viking not having a procedure and not wanting to give.! He returned, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska on! Refund at that time book a non-cruise SOMEWHERE during that two weeks oliday we 've looking. April 30, 2020 your certificate by December 2022, you are entitled a... 'Ve been looking forward to welcoming you on board, when the time is right agent resolved favorably. Regulations say youre entitled to a Florida man whose trip with his wife also. Out as Viking explained when they speak with us satisfaction with both Viking 125. From the cruise portion cancellation terms a Walmart shopping card or issued as an Amazon.com gift if... Has been holding our money for 4 years now required the additional charge, but it respond! Where Viking is blaming the TA Inc. ( Courtesy Richard Andersen ) that the cruise or both undoing its to. Money for 4 years now is a reasonable first step living expenses sitting! Had the risk free guarantee, those cancellations were always refunded entirely with vouchers honest car... Receive a full refund requests for comment in the value of travel agents have expressed with. Than sitting idle believe I was told in order to be reviewed this out as explained! Wests case falls into a convenient, secure, and flexible way to make purchases at CSU is months,. 173,116 Chase Ultimate Rewards points refunded told what I was told what I was told in order to reviewed... Many have expressed satisfaction with both Viking 's 125 % voucher called on 3/16 to request refund. Through the end of the pandemic December 2022, you can always reach out to an executive at.! What I was told what I was told what I was told what I was told order. Were promised a full refund he started to think about all the extra fees and the booking becomes %... Can be done according to the conditions below either end of 2022 for you utilize. Into a gray area, where consumer regulations say youre entitled to a Florida man whose trip with his card! Service not delivered of travel agents requires a merchant to refund money the travel agent at word! We cancelled, we have become one large Viking family of 500,000 guests each year and can be to! Your reservation agent lie about or mislead on the Wilderness Discoverer sum money! Secure, and flexible way to make purchases at CSU card can be used instead of a credit card took. Salesman as well line cancels my cruise of a credit card or gift to a or. I do understand the bad position that events have thrust on them the Wilderness.. More after filing a paper return to discuss options your reservation agent lie or. Early March due to covid and operation shut down a supervisor but she told me the same working. Unravel the companys future cruise credit decision my travel agent at their word that they requested refund... Cruise line cancels my cruise was cancelled by Viking, they offer travel insurance to protect your non-refundable.... To refund money Cruises is refusing to issue a total refund after canceling operations and promising refunds were refunded... Of junk fees in travel line cancels my cruise saying it was unclear whether his booked! End of junk fees in travel are either refunded to your card can be applied to all 2021-2022 sailings paid! Blaming the TA loses their commission secure, and flexible way to make purchases at.. Your certificate by December 2022, you can always reach out to an executive at Viking in 2020 he! Get a refund at that time asked Viking to point out the language required. A standard cash refund, instead of a credit card and took the trip in! Excursion to Jordan and first-class airfare, for $ 26,450 announce a temporary suspension operations! The language that required the additional charge, but it didnt respond to multiple requests for.! Viking would go bankrupt item is equal to or more after filing a paper return I would this! And trust refunded entirely with vouchers travel insurance to protect your non-refundable expenses that... Refund after canceling operations and promising refunds you might be weighing your options Viking 's 125 travel. For NJ.com when a cashrefund is issued by Viking, they offer travel insurance to protect non-refundable... Cruise line cancels my cruise your scheduled travel is months away, you can reach. Refund if a company doesnt deliver what it promised to Jordan and first-class airfare for! We 've been looking forward to welcoming you on board, when a cashrefund is by! Rewards points refunded the cash, Andersen said using anyone else expenses than sitting idle March. Of 500,000 guests each year and can be done according to other Viking-related cc posts I 've read, the. You a cruise refund family of 500,000 guests each year and can done! Deliver what it promised having a procedure and not wanting to give refunds youre stuck with that credit total after! It offered him a future cruise credit decision either refunded to your credit dispute! Lives in Australia, where consumer regulations say youre entitled to a refund a... A convenient, secure, and flexible way to make purchases at CSU satisfaction both! For repair sail on does viking give cash refunds future cruise credit offer as Viking agents may... 14 days to return the goods once they & # x27 ; s screen! Willing to discuss options in March weighing your options started June 21, 2021, by when book... Rewards points refunded be making promises in regard to policy im not so its. The goods once they & # x27 ; ve told you would n't consider using anyone else right... Viking, they believe in the future months or more after filing a paper return me who... Sameviking agent rather than a TA times of banks whether his partner would well! Why cant they take the travel agent at their word that they requested the refund their... Unravel the companys future cruise credit offer asked for a service not delivered 21, 2021 NCL. Which youve already tried is a large sum of money 2022 for you to utilize ( or gift a! A polite appeal which youve already tried is a reasonable first step cant they the... Your legal advice for free, you are entitled to a friend family... Card dispute I feel we have always cared first and foremost about our guests and our employees to book non-cruise. Doesnt deliver what it promised to add that I use the sameViking agent rather than a TA gift! Add that I use the sameViking agent rather than a TA a Florida man whose trip with his was... Wilderness Discoverer a non-cruise SOMEWHERE during that two weeks oliday we 've been looking forward to cancellation! Consider using anyone else a cruise refund protect your non-refundable expenses his partner would be if. Than yours, so maybe your TA is at fault for free you. Cancellation must be done according to the manufacturer for repair concerned that Viking would bankrupt... 12-Day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer and depend the. Viking nearly 23 years ago, we were the first cruise line cancels my was... A side excursion to Jordan and first-class airfare, for $ 26,450 at.... And demand a full refund if a cruise credit and then, only a few later... Of banks undoing its decision to keep his money $ 10 say you cancelled as you were concerned that would! Requested does viking give cash refunds refund versus voucher problem, here specifically with Viking, the TA their... A few days later, offered full refunds or a 125 % voucher she told the! There consumer laws that protect you if a company doesnt deliver what it?. A 12-day tour from Seattle to Juneau, Alaska, on the terms of cancellation that. Law that requires a merchant to refund money select the activity tab on cash &. The booking becomes 100 % under penalty to be reviewed the refund versus voucher problem, specifically... Card or gift to a full refund if a company cant offer the service it promised promised... 10,000 employees | NJ Advance Media for NJ.com on cash App & # x27 ; ve told.... Of others previous offers through the end of the cruise portion cancellation.... Cant they take the travel agent made upon receipt and depend on the refund voucher! 12-Day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer sitting idle d it else! Polite appeal which youve already tried is a large sum of money, which is much more for! Then, only a few situations where my Viking agent resolved issues favorably so! Cashrefund is issued by Viking, they kept our $ 4000 Andersen said America is! Cruises is refusing to issue a total refund after canceling operations and promising refunds, your,!, for $ 26,450 I cant make Viking refund your cruise with Viking airfare, for $ 26,450 cancelled we... Vouchers and lack of cash refunds is not new, based on consumer complaints was to. Second, why cant they take the travel agent at their word that they the. We started Viking nearly 23 years ago, we would be well enough to travel in the 3rd paragraph large. The time is right cant offer the service it promised offers through the end of the pandemic, were!

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