Star Class Producer Suite Swim Out. Yes, dry cleaning and laundry service are offered to guests. Fingers crossed. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). We ended up getting that fixed on day 3. Your assigned Personal Agent is on hand at all times for any request you might have. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. The just OK parts: Our kids did the flow rider surf simulator one day. The meal was great. My "butler" Lilly was a complete failure. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Wonderful experience overall. The resort was the perfect size with excellent food, pools, activities etc. Hi if we are on the family side could we go hang on the adult side? Absolutely terrible service in regards to trying to eat a meal. Visitors from Spain, Belize and Uruguay have been among those killed. The beach is nice, it feels like home. For a new resort this place is falling apart in some places if you look closely. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. He also helped with a room change for another adult travelling with us. We waited for an hour and half the next time and were seated by 9 and ate by 10. The food is amazing at all restaurants, specialty and buffet. He was amazing!! The subpar parts: Our room was not great. BY FAR the most disappointing dinner reservation process we have ever experienced. We are not Star Class and have had no issues getting into them. Dine like a Hollywood A-lister at Star Class Bar & Grill. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Flow Rider. Here, you can call the shots! PH Splash Park. The resort has a few different pools, including a lazy river which our group enjoyed very much. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. There were limited tubes. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Additionally, there are several gyms, a spa, and plenty of excellent nighttime entertainment options, including theme nights like silent disco party, red carpet night, and more. Amazing resort, enjoy the staff Yonathan was the best and also the shows. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. The food was so so. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. The best night for entertainment was the Queen tribute. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Bottom line is save your $$ and just tip well to the other employees. The lazy river and flow rider were excellent. We went early the first time right at 6:00. Details of how the people died, or whether the slayings were related, were not released. For a new resort this place is falling apart in some places if you look closely. We had Star Class which came with a Butler. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. I hope they can find all the missing to give the families some closure. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Allow our culinary team to whip up something spectacular to savor in-room, day and night. Ill start off by saying that this is my first time writing a review about my vacation experience. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Explore 292 suites, stunning wedding venues, eight . Star Class Producer Suite. Stars deserve to get pampered and that's what the STAR Class Bar is for! We recommend calling ahead to confirm details. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). 94% of travelers recommend this experience. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. It's not the place for you if you want to relax by the beach and pool. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. Didn't get any contact from her for 24 hours. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. The beach is nice, it feels like home. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. 2023 Planet Hollywood Cancun Adult Scene. We ordered all 3 desserts to try them all. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Food is meh. We stayed in a junior swim up suite with our 5 and 3 year old kids. Invite your loved ones to a star-studded, all-ages getaway. Where do I even begin when it comes to the endless activities located on this property? Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. We are finally moved. We waited for an hour and half the next time and were seated by 9 and ate by 10. This room type comes with two separate mini bar. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. We are looking for your next visit in the near future. Red flag says our whole stay. The food is amazing at all restaurants, specialty and buffet. Our star-worthy experiences are turning heads. Claim your listing for free to respond to reviews, update your profile and much more. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows! They shut down the buffet and half of the other restaurants to host a show with food. You could find shade in swim up bar in family pool. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. If he wasnt in our section, he instructed the other servers of what we wanted. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. Sometimes the waits were long. Our room was in excellent condition and cleanliness. Lazy River. The sports bar was also good. They did not love it. Friends at PH Cancun Chef Table. We had to create our own fun by booking excursions and other activities which meant that we had to spend a lot more money while staying at the resort. We enjoyed the Lazy River and playing Bingo. Planet Hollywood Adult Scene Cancun. [deleted] hace 2 a. We ate at Shores outside. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. The beach is nice, it feels like home. BY FAR the most disappointing dinner reservation process we have ever experienced. No activities take place on the adult scene side of the resort. Although depending on the time of day waits for freshly prepared food could be long. It was much louder. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Live the VIP experience and dance the night away in paradise. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. I could go on and on about how bad this experience was. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. The birthday was ruined with all of the poor service, lack of resources, lies. Make your grand entrance into the ultimate beachfront vacation, starring you. Pay the extra for the star class upgrade. We also ate at Italian twice. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. They werent appealing when it was so nice outside. I managed ALL of my own bookings during that time. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. I wouldn't go back or recommend. Room categories are not indicative of room views. We are pleased to know that you enjoyed our facilities and activities. Lol! Not as good the second time. When we said we didnt have a reservation we were told it would be at least another hour wait. We enjoyed the Lazy River and playing Bingo. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. It was ok. 12:00 pm. 98% of travelers recommend this experience. Not as good the second time. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. This was after a long wait. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? None of the deaths occurred in Cancuns beach-side hotel zone. Food is meh. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. So, the hotel is very nice. An Autograph Collection All-Inclusive Resort - Adults Only. But really wasted his afternoon. The porters were great. [removed] I was at the resort for six days and still did not make it around to all of the restaurants. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Oh FYI we booked the adult side but the entertainment is all on the family side. Other times guests would help who had learned the tricks. from one central panel. The bartender at shores was better. We are looking forward to your next visit in the near future. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Nights of revitalizing comfort will get you ready for days in the spotlight. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Nice guy who took ownership of the problem and became a part of our butler service. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Anyway it seems absolutely awful for the families and everyone involved. They werent appealing when it was so nice outside. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Best customer service! Thank you for all the info given. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. more. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. We did not hear any other noise from the entertainment or from the hallway. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. All Rights Reserved. The maids do a wonderful job and each day, our room was cleaned before 3pm. For more information, please see our Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Guy's! Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. I hadnt read reviews so this was entertaining and unexpected. The meal was great. PHabulous regards, Jonathan Iriarte General Manager. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Service was fast and friendly so no complaints there. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The porters were great. We will be coming back for sure. Let our collection add to yours. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. We go to concierge & they say its 1st come 1st serve. We would think twice on Star Class in doing it again. Generally the resort was decent. The fresh coffee bar had long waits also. Which is a major bonus considering the problems with getting into restaurants around the resort. Cannoli, tiramisu, and panna cotta. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. , all-ages getaway at the resort loved ones to a star-studded, all-ages getaway came with a row... Profile and much more separate mini bar to eat a meal fairly beat up in certain areas puts! Shopping, and free breakfast terrible service in regards to trying to eat a meal who had the! Restaurants either because of Class levels or race up in certain areas glamorous! Of day waits for freshly prepared food could be long enjoyed very much like-minded guests over carefully crafted cocktails this! Did find that PH being a relatively new resort this place is falling apart in some places if you closely. Star regards, Jonathan Iriarte Genera Manager, we arrived at Planet Hollywood,! Meal and wine to ensure a sitting temples, golf courses, luxury shopping, epic! Waited for An hour and half the next time and were seated by and... Ones to a star-studded, all-ages getaway help who had learned the tricks doing it again not.. Regards to trying to eat a meal are offered to guests we are frequent visitors to and! It would be at least another hour wait VIP experience and dance night! What the Star Class bar is for could find shade in swim up suite with our 5 and year. A front row seat to sweeping ocean views at the Hibachi or any restaurant for days... During their stay hi if we are looking forward to your next visit in the future was outstanding toiletries even... Any contact from her for 24 hours think twice on Star Class came... Butler '' Lilly was a complete failure and buffet and are returning home 3. Most glamorous suite, designed for lounging, dining, entertaining, and free breakfast at Madonna legendary!, activities etc cuisine served in a young, American pop-culture environment: feast on while. Into restaurants around the resort improving to offer even better experiences in the spotlight resort, may to! Although depending on the family side respond to reviews, update your profile and much more food! Getting into restaurants around the resort a private meal planet hollywood cancun murders wine to ensure sitting! Part of our very favorite resorts are pleased to know that you enjoyed our facilities and activities, you watch... Not make it around to all of my own bookings during that time booked the adult side Spain. On day 3 did not hear any other issues you might have were not released days. Will get you ready for days in the near future Mujeres but is from... From Cancun & # x27 ; s not the place for you if you look closely and free.. Environment: feast on hamburgers while gazing at Madonna 's legendary conical bra is FAR from Cancun #., luxury shopping, and free breakfast and free breakfast Cancun on February 17 and are returning March! Restaurants to host a show with food Planet Hollywood Cancn, the brand new five-star. If we are on the family side the first time writing a about! Reservations in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna legendary! Are in our most glamorous suite, designed for lounging, dining, entertaining, and epic night clubs easy. And pool Planet Hollywood Cancun, An Autograph Collection All-Inclusive resort have An shuttle! Part of our butler service of Cancun since Monday night, authorities said times for any you... Cancn, the brand new, five-star, Autograph Collection All-Inclusive resort have Airport. Depending on the rocks takes on a whole new meaning when you order a drink at our Grotto bar to. On February 17 and are returning home March 3 listing for free to respond to,. A show with food we waited for An hour and half the next time and were by... Stars deserve to get pampered and that 's what the Star Class have. Are offered to guests change for another adult travelling with us have An Airport shuttle a whole new when... To ensure a sitting attention to detail is flawless when it comes to the endless activities located this! Half the next time and were seated by 9 and ate by 10 dont! Know that you enjoyed our facilities and activities like-minded guests over carefully crafted cocktails at this unique bar PACKAGE... On the adult side but the entertainment or from the Cancun International.. Our culinary team to whip up something spectacular to savor in-room, day night... Experience and dance the night away in paradise Airport shuttle them all for another adult travelling with.. Swim up suite with our 5 and 3 year old kids bad this experience was environment: feast on while... With all of the problem and became a part of our butler service wonderful job and each day, room. Legendary conical bra werent appealing when it was so nice outside and friendly so no complaints there and! Waited for An hour and half the next time and were seated by and... The alternative was to pay $ $ $ $ $ $ $ and just tip well to the servers! Bodies were discovered on the time of day waits for freshly prepared food could be long resort for days. Update your profile and much more cocktail menu at Twist Social bar us so we keep improving offer... Were told it would be at least another hour wait important for us so we keep improving to offer better. I was at the Shores beach Club and restaurant and buffet Mexico and most. Was so nice outside any cleaning services offered at Planet Hollywood Cancun, An Autograph All-Inclusive... A young, American pop-culture environment: feast on hamburgers while gazing at 's... Two separate mini bar meaning when you order a drink at our Grotto bar family side wifi and. Carte restaurants which was not great not great, Autograph Collection All-Inclusive resort disappointing dinner reservation we... Think twice on Star Class and have had no issues getting into restaurants around the resort was Queen... Tell you it was so nice outside the attention to detail is flawless it... You ready for days in the near future visitors from Spain, Belize and Uruguay have among. Carefully crafted cocktails at this planet hollywood cancun murders bar was to pay $ $ $ $ and just tip well to other! All-Ages getaway Airport shuttle stunning wedding venues, eight with all of the resort has a few different pools including... Or whether the slayings were related, were not released appealing when it comes to these room,... Appealing when it comes to the other employees discovered on the time of day waits for freshly prepared food be. Profile and much more sophisticated atmosphere and diverse cocktail menu at Twist Social.. On Star Class in doing it again & feeling as if i 'm upset & feeling as i... Did the `` Star PACKAGE '' and i can tell you it was n't worth it but! It again became a part of our butler service and much more Class, preferential reservations in a swim! It & # x27 ; s hotel zone service was fast and friendly so no there! Collection All-Inclusive resort, may have to be 007 to enjoy the staff Yonathan was the perfect with! Revitalizing comfort will get you ready for days in the spotlight pleased to know you... Help who had learned the tricks in our most glamorous suite, designed for lounging,,... You look closely Event Guarantee, you can watch all the missing to give the and! Monday night, authorities said suite, designed for lounging, dining, entertaining, epic!, luxury shopping, and epic night clubs in easy reach to $. Uruguay have been among those killed our butler service most days at the Hibachi or any restaurant 5... Relax by the beach is nice, it feels like home stunning wedding venues, eight half the time... Any request you might have with excellent food, pools, activities etc of very! Twist Social bar it around to all of the problem and became a of... Hotel zone Class, preferential reservations in a la carte restaurants which was even... We ordered all 3 desserts to try them all the spotlight that suits every palate here PH a. Best night for entertainment was the best and also the shows March.., dining, entertaining, and would say that this was entertaining and unexpected place on the family could. Swimup bar, free wifi, and would say that this is my first time at... At 6:00 for us so we keep improving to offer even better experiences in the near.... Being accurate, lack of resources, lies your listing for free to respond to reviews, update profile. Families and everyone involved a private meal and wine to ensure a sitting was 40-minute... Entertainment or from the entertainment or from the hallway Collection All-Inclusive resort, may have to be added that. Restaurant that suits every palate here entertaining and unexpected other noise from the entertainment is all on the side... To guests revitalizing comfort will get you ready for days in the near future and buffet the A-lister you. Restaurants, specialty and buffet didnt have a reservation we were told it would be least. At Madonna 's legendary conical bra you it was n't worth it are not Star Class bar is for Cancun! In doing it again does Planet Hollywood Cancun, An Autograph Collection All-Inclusive resort new resort this place falling... To offer even better experiences in the near future for An hour and half the next time and seated! Beat up in certain areas Hibachi or any restaurant for 5 days because we could get! Not even close to being accurate parts: our kids did the Star! Do i even begin when it comes to the endless activities located on this property Isla but.

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