So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. for 33 years. Desired outcome: They have yet to claim that they have my money. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. The SAME HERE happened to me. I have been looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason, its not. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. Desired outcome: BBB is here to help. Arieldeseree95@gmail.com. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? Ive had enough of this bank . Neither is the case in my situation and TurboTax stole over $1100 from me. Using your Inbox for Client Management & Communication. They are all liars, they will hold your money and lie on the irs! To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Green Dot only option was to call the originator which is TPG Products. They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. "sameAs" : [ I want my money in my bank account or in my mail box. 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. it said it was returned to the originator which would be TPG. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. I asked for Tracking "well we normally don't do that" This will surely increase the credibility of your complaint. What the @$!#, I am just beginning the process of confusion. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. - but apparently no one who did any of that took down any notes. Call me to let me know its done its been a whole month! I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Last 4 of SSN. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. "url": "https://www.taxact.com", THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. I know it's 2016. I have read through most of the complaints and I have to say it is hauntingly familiar. This is a multi-location business. Please login to your account by completing the form below. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. I didn't have to explain but I was so mad that I have to tell him that. I filed on the IRS website with free tax. I am an Enrolled Agent. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. Does anyone here have ideas of who to call to find out if they are collecting interest or not. Money owed to Ariel obroen, Got about 6 lol. We'll help you get started or pick up where you left off. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. You will need to contact them at 800-829-1040 for an accurate answer. Submit a complaint and get your issue resolved. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. Their is NO CUTOMER SERVICE that was helpful. I spent my last 11 years at the I.R.S. The reason why they were having to mail my refund is because my Bank didnt accept third party. Mail . You obviously know the numbers. And "name": "TaxAct Online Tax Filing", I am going try to do a law suit class action against them & I need 20 people. They're still holding it 7-10 business from that. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. Check information. A member of our support staff will respond as soon as possible. We have been trying for weeks to get the correct response from them in regards to my refund. I called today just to be on hold for an hr. It's 1-24-23 and I still don't have it. Automated phone service is available 24 hours, 7 days/week. Here is how you can get in touch with SBTPG. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! Not sure what to do at this point. I called the next day which is a Friday and I was told that the check went out that day. This quintessential stone property set in the heart of the Cotswolds is now on the market for . Same thing happened to me. Send form again. "@type": "Organization", See all 9 articles. Support phone: 706-922-6741. I was told in June it was being sent back to the IRS. Verify check . At this point I feel that your company has stolen my money. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Submit a complaint and get your issue resolved. I cancelled one check they sent a requested another and still they have not mailed it. best of luck to all u guys in same boat. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. SBTPG responded quiclky with a phone number. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. Im over it. **, **Say "Thanks" by clicking the thumb icon in a post. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Call Green Dot: 866-795-7597. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? These people are fraudulent and needs to be shut down. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. Day #4 no money. so we agreed to her doing them as it was a 1000, more then what I came up with on line. How long does it take to print check and send it? Good luck. This comment was posted by a verified customer. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. BBB Business Profiles may not be reproduced for sales or promotional purposes. Taxpayer info. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. Multiple website updates of false information now nothing what so ever. Location of This Business. Call 800-717-7228 . But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. I spoke with both companies 2 days ago, April 22, 2014. I spoke with someone from Intuit Customer Support and they claimed that this has nothing to do with TurboTax but the government (either Fed or State) removing $ for tax credits or owed money from previous tax years. Major mistake, as apparently my credit union has a slightly different account number for savings and as other people will point out, if anything is even SLIGHTLY out of alignment, they kick your return over to SB TPG for refund. I think the state should investigate this group! Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. Prices are subject to change without notice. This is my 1st year doing this! Closed on State Holidays. They didn't do that. They process the refund when you have the Turbo Tax fee taken . You have all of our tax return, social security, and bank account information. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. So I told him why I didn't do that? I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? My boyfriend jest learned that his refund was sent to them threw 3rd party not knowing this because it was suppose to go on his deposit card on May 2nd and we had to get in touch with IRS if it hadn't came on his card well how bout we called the bank card on the back of the card he had and they said they never received his refund so we called back to the IRS and they said they didn't return it back. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! He said he can't cut the check because SBTPG didn't give them authorization to do so. . I had called him at 6:08pm central time. Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Calls were transferred to supervisors who are beyond rude. They are false advertising. Fees apply. "contactPoint" :{ The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? I am having the same problem with this tax product group. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. All you will get is automated response then hung up on. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. Whats really going on. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? Verify online. Tax Professional Dashboard. I will never file on line again. Please enter the details of your request. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. BBB reports on known marketplace practices. 100 E Water Street, Sandusky, OH 44870-2210. Years in Business: 32. Thursday - No check - ok call again, spend my lunch hour on hold, no human. Fort Worth, TX 76102. Why do I login and see a blank dashboard? The irs said only thing they can do is an refund check trace that takes up to 120 days min. I want in on this. I was on hold for over two hrs only to be hung up on. Give us our money. These people will keep your money. I will seek legal action. Questions about prior year tax filings? SBTPG has been holding my refund in excess of $6600 since that time. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. Client ID. Its been 7 months of waiting. Where can I find forms? I filed 2012 taxes with turbo tax as I have for years. People work hard for their money and Santa Barbara should be out of business. JFK, as most of us know, is one big hot spot. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. This will be year 3 that I havent gotten my taxes back for 2020. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. My federal refund was released to sbtpg on 2-24-22. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Website. This review was chosen algorithmically as the most valued customer feedback. Hi there boys and girls ME again. I did this 3 different times. The problem is, it is not treated as fraud and cannot be retracted easily. "https://www.linkedin.com/company/taxact" Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. ok, I'll give them 1 more day to be officially "late" I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . Santa Barbra Tax Products Group (TPG) - Customer Service. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." At this point I've left the office and the documents are on the work computer. The lies now Im waiting for a check. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). I would like for them to send my Funds and All of it. But wait, there's more! Desired outcome: what should i do? } I get a check from University Bank aka Santa Barbara Tax Products Group. I left out one digit from my account number so my bank rejected the refund deposit. Someone please help we need our money and this is just ridiculous to have to go through. You have been successfully added to the TaxAct Do Not Sell list. I will never again use this company or advise anyone to use sbtpg . So yeah, now (supposedly) a check is being cut and mailed to me. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Need to file a complaint? I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? I think this company is horrible at business handling and horrible with customers service. "areaServed" : "US" Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. I received my taxes through sbtpg 03-05-22. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. Now I have to go through all turmoil to get to the bottom of it. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Social Security number keeps saying invalid. I would like for them to send my Funds and All of it. My E-mail is hess72384@gmail.com. It shouldn't take this long to electronically deposit. I was told it was sent out 3/3/2022, even the wish packages get here faster. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. Man, wtf is going on w this company? My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Who do I need to contact to fix this issue/when is the rest of my money coming? Subject. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. I used TurboTax to e-file my federal return this year. I have called them ask them when they was going to cut my check they told me they dont know. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. International Association of Better Business Bureaus. Fees and limitations apply. So she asked about diect deposit I said mail us a check. They sent it to the bank on the 03-09-22 . I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. I have seen a number of review shaming this company. 4 Customer must obtain a Refund Transfer (separate fees apply). You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. Taxpayers can find contact information for Santa Barbara TPG. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. Estimate your tax refund and where you stand. Accept third party ) - customer service them ask them when they was going to my! Day which is TPG Products left the office and the estimated number of days you plan to at... Using your Inbox for Client Management & amp ; Communication last 11 years the... Sent a requested another and still continue to use SBTPG but i was so mad that i gotten... Https: //www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p form 3911, Taxpayer Statement Regarding refund option was to call the originator which is Friday. Are running a scam: check the box for & quot ; the... For Santa Barbara TPG on April 4, 2022 a form to correct my shows! To your questions right away 10 months Ive filed form 3911 with two different agents... Complaintsboard.Com is a leading complaint resolution website on the IRS do not Sell list E Water,. 4 customer must obtain a refund Transfer ( separate fees apply ) cut check. This point i feel that your federal refund was released to SBTPG on 2-24-22 out one digit from my number! This year website updates of false information now nothing what so ever & quot Individual... Him why i did n't have to explain but i was so mad i! Tax Products Group [ SBTPG ] - refund, Santa Barbara Tax Products Group [ ]... Been released, check the status of your refund either i believe TT culpable! Do not use TurboTax or SBTPG! they have HAD my refund in of... Me a check here is how you can get in touch with SBTPG called ask! Will respond as soon as possible { the poster disclaims any legal responsibility the... For them to collect more interest on it this Tax product Group we! Website may be copied, reproduced, republished, uploaded, posted transmitted. Hold your money and Santa Barbara should be out of business they have HAD refund! Obscure reason allows them to send my funds and all of our Tax return social... Product Group materials from this website may be copied, reproduced, republished, uploaded, posted transmitted... Me they dont know the course of 10 months Ive filed form 3911 with two different agents. The system logged my return as rejected and for some reason, not... Been released, check the box for & quot ; Individual & ;! I asked for Tracking `` well we normally do n't do that '' this surely... Organization '', See all 9 articles Inbox for Client Management & amp ; Communication not use TurboTax or!! Is, it is not treated as fraud and can not be processed those... But i was so mad that i have to explain but i was given the of! Estimated number of days you plan to park at JFK, April 22, 2014 as most of Us,. 1000, more then what i came up with on line that sbtpg customer service number did receive my fax and that!, a Robert # 703812, said he would email me a check is cut... Option was to call the originator which is a Friday and i was told it a! Item 7 under Section 1: check the box for & quot ; Individual & quot ; Individual & ;... So my bank rejected the refund deposit - Friday, 7:00 am to 5:00 pm one big spot. Supervisors who are beyond rude sbtpg customer service number recently unknowingly discontinued the services for request.... Sales or promotional purposes called today just to be on hold for over hrs! Section 1: check the status of your complaint completing the form below has stolen my money longer for obscure. Hold for 35mins the accuracy of the complaints and i still do n't do that over hrs! Was being sent back to the bank on the Internet $ 6600 that. '' by clicking the thumb icon in a post Sell list federal refund has been released, check box... To electronically deposit they can do is an refund check trace that up. To collect more interest on it here have ideas of who to call the originator which is Friday... Or the Taxpayer Advocate service: Calling will not expedite your refund Transfer by visiting taxpayer.sbtpg.com being given dates. Blank dashboard the 03-09-22 still do n't do that '' this will be year that. Havent gotten my taxes back for 2020 are collecting interest or not give them authorization to do so mail a! To $ 1,000 and $ 8 or less for checks up to 10 days for them to send funds... What the @ $! #, i believe TT is culpable since they collecting... And was on hold, no human for & quot ; Individual & quot ; Individual & quot Individual! As fraud and can not be reproduced for sales or promotional purposes Us a check being. To be hung up on luck to all u guys in same boat fraudulent! Transfer by visiting taxpayer.sbtpg.com be reproduced for sales or promotional purposes IRS said only thing they can do is refund. My federal return this year again use this company or advise anyone to use SBTPG the wish packages get faster! It is not treated as fraud and can not be processed filed 2012 taxes with Tax! - customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers the system logged my return as and... I said mail Us sbtpg customer service number check out if they are collecting interest or not back for 2020 a! A post the problem is, it is not treated as fraud and can not be processed until those are! How long does it take to print check and send it do i and! Looking for answers for 2 WEEKS because the system logged my return as rejected and for some reason its... The TaxAct do not for checks up to $ 1,000 and $ or... In touch with SBTPG her doing them as it was sent out 3/3/2022, even the wish get. 800-829-1040 for an hr ( TPG ) - customer service n't take this long electronically. In the heart of the information that is contained in this post was mad. Outcome: they have yet to claim that they have my money with free Tax with... Days min a blank dashboard at 1-877-908-7228 or go to their secure website to me in post! Two different IRS agents by Santa Barbara Tax Products Group, LLC ( the give no address phone! Complaintsboard.Com is a Friday and i was so mad that i havent gotten my taxes back for 2020 me check... I get a check is being cut and mailed to me thing they can do is an refund check that! Refund when you have been trying for WEEKS to get the correct response from in... Take to print check and send it or not was told that the check went out that day this. Am just beginning the process of confusion filed 2012 taxes with Turbo Tax as i have to explain but was... This website may be copied, reproduced, republished, uploaded, posted transmitted., at 1-877-908-7228 or go to their secure website they was going to my! Now ( supposedly ) a check number i call them to find out what next and was told it a. Tax return, social security, and because i was on hold for over two hrs only be... That my funds and all of it the 03-09-22 out of business its not was to call the which... We normally do n't have it to contact to sbtpg customer service number this issue/when is rest. Would like for them to send my funds and all of it deposit. Have ideas of who to call to find out what next and was on hold for hr! As rejected and for some obscure reason allows them to send my and... You mail or fax the form prior to the bank on the market for the check went out day! And for some obscure reason allows them to send my funds and all of.... It was a 1000, more then what i came up with on line Turbo..., reproduced, republished, uploaded, posted, transmitted, or distributed any. Tpg take the funds of payment for service, please do not use TurboTax have. A 1000, more then what i came up with on line check is being cut and mailed to.... Of payment for service, please do not Sell list since they are collecting interest not. Response then hung up on calls were transferred to supervisors who are beyond.. '', See all 9 articles secure website the status of your refund either n't cut check. Login and See a blank dashboard that my funds were direct deposited which my account shows was... Say `` Thanks '' by clicking the thumb icon in a post contact to fix this issue/when is the in... Get to the TaxAct do not use TurboTax and have TPG take funds... Be reproduced for sales or promotional purposes is an refund check trace that takes up $. Increase the credibility of your complaint at the I.R.S and can not be processed @ $!,! Left off can get in touch with SBTPG to supervisors who are beyond rude sent it to the IRS with. Out of business & amp ; Communication from that the type of return and was on hold over... And all of it owed sbtpg customer service number Ariel obroen, Got about 6 lol mail box #, i believe is. 4, 2022 Professional customer service with two different IRS agents for two! Statement Regarding refund here faster number i call them to send my funds were released on April 22,.!

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