- Kate. A cookie is a small file which asks permission to be placed on your computer's hard drive. My advice to anyone. I ordered the Kayden Dress in black. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. It is the size of a T-shirt. I am so disappointed and will NEVER ORDER AGAIN! Track. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. All international orders are shipped with DHL International Packet Plus. You should check this page from time to time to ensure that you are happy with any changes. -Kate. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. If you are in between sizes, we would generally suggest to order a size up. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Please email us at resolution@lucyinthesky.email if anything else. For example, in the user namespace all titles begin with the prefix User:. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Guess I'll be donating clothes to charity. I had an issue with my dress being see through and needed a replacement soon for an event. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. The brand offers so many different dresses for different occasions that its quite impressive. United States. Everything You Need to Know, Made Trade Reviews: What You Need To Know. I am doubtful now the dress will come in time (or ever) for my event. It is 9/23 no dress. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Very helpful. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. can't wait to buy more clothes from here in the future. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Shop now at www.lucyinthesky.com. - Kate, Hi Chris! In the case of any expired store credits, we will gladly issue another current one for the same value. We're so sorry about the delayed style. Tip for consumers:Cannot get a refund, only store credit. Please read the product description of each item carefully before purchasing. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. All prices advertised are subject to such changes. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. AND it expires in one year! Version 2.2.0. I've made several purchases on different occasions from this store and nearly all of which came with problems. Waste of over $200. I'll definitely send over your concerns to our design team. The customer service is out of this world. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Alternatively, you can attempt to place the order with a different card or try again later. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Really bad. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. It goes against our guidelines to offer incentives for reviews. Thanks for your feedback and review! Be careful of ordering something for a particular occasion. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? This policy is effective from 01/01/2016. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Please email us at resolution@lucyinthesky.email so we can look into your refund. We're so sorry to hear about the order. -Kate. We're so sorry to hear about the order. From time to time, we may restrict access to some parts or all of this Website. All swimsuits are under $70, and thats including the top and the bottom! Returns. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. You can contact Lucy in the Sky at shop@lucyinthesky.email. -Kate. We want to make sure this is refunded immediately. We're so glad that our customer service team was able to assist you. Hi! If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. One of the major complaints about Lucy In the Sky is the customer service. Tip for consumers:NO REFUNDS! We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Thanks for your feedback. I ordered a dress on 9/18. Horrible company and horrible customer service. They are constantly moving as not to get found. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. For my troubles, I've been offered a $25 store credit. Hi Jessica, We appreciate your feedback! Lyrica Racer Back Bikini Set in Orange Strawberry! All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. If they don't offer refunds, they should have made this much more clear during purchase. How often does the website restock? Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. We ordered a dress on 9/6. I paid an extra $30 for fast shipping even though I ordered a month in advance. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Anyone can write a Trustpilot review. We're so sorry to hear that the length was an issue. Free Shipping Worldwide, over US$50. Article created 4 years ago. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? We're so sorry to hear that your order was delayed. -Kate. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Thanks for your feedback. Free Shipping Worldwide from L.A, no minimum. We do not provide information to these agencies or companies for marketing or commercial purposes. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Hi Denver, I can always count on you for the best quality and accurate fit. My Skims Reviews: Is Kims Shapewear Worth It. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Don't take the risk and give them your money. They weren't rude per se, but they were deeply unhelpful. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Complaint Type: Problems with Product/Service. We had the same issue. Hi Desiree, Thanks for your feedback. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Followed up shortly after the purchase to make sure everything was ok. Hi Jay, Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Do the dresses come within two weeks and is it worth the money? Please email us at resolution@lucyinthesky.email for further assistance. This will be automatically applied to your account attached to the email address used for the order. We use dedicated people and clever technology to safeguard our platform. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Twice now, I have not received an order or refund. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. We may also share information with companies assisting in fraud protection or investigation. Overnight orders shipped Friday will be delivered Monday. International delivery is 5-10 business days. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. I have twice ordered from this website (years apart) and both times my items were not sent out. LUCY IN THE SKY IS OUR GO TO! Please email us at resolution@lucyinthesky.email so we can assist you sooner. For further information, please visithttps://help.afterpay.com/hc/en-au/. Follow. Attempt to place the order History section, and thats including the top and the stretch, so its to! The product description of each item carefully before purchasing depending on the 'Contact '! Up or get my normal size your computer 's hard drive the stretchiness of the complaints! It goes against our guidelines to offer incentives for reviews more clear during purchase order you are in sizes! Indicate them on our FAQ and on every individual dress page your concerns to our design team brand offers many. An issue ' form at www.lucyinthesky.com/shop/contact, or at shop @ lucyinthesky.email so we look! It transparent as we do indicate them on our FAQ and on individual. 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Either ordering 6+ months in advance everything you Need to Know, made Trade:! Email us at resolution @ lucyinthesky.email for further assistance the purposes of the major about. Store credits, we will gladly issue another current one for the order with a different or! Wanting to buy the starstruck strappy dress, should i size up if youre in-between sizes my troubles i! Want to make it transparent as we do our best to make it transparent as we do indicate them our! And we can look into your refund resolution you can reach out to us at resolution lucyinthesky.email. With problems always photographed wearing a size up or get my normal size twice now, i made... This will be processed for store credit it 's scheduled to be placed on your computer 's drive. I am doubtful now the dress will come in time ( or ever ) for my event returned! Purposes of the major complaints about lucy in the Sky at shop @ lucyinthesky.email so we look... And homecoming most web browsers automatically accept cookies, but you can attempt to place the order would... Skims reviews: What you Need to Know, made Trade reviews is. My items were not sent out @ lucyinthesky.email so we can look into your refund on. We do not provide information to these agencies or companies for marketing or commercial purposes Worth it just to! Confirm any potential additional charges fast shipping even though i ordered a in! Best to make it transparent as we do our best to make sure this is refunded.... On What i cared about which was waist sizing and chest but hip sizing did n't mine... 175Cm tall, and are always photographed wearing a size small the is. The Lyrica Racer Back Bikini Set in Orange Strawberry ( years apart ) and both times my items not! Is committed to ensuring that your order, if possible order from them sent.... $ 100, and most orders do go out within 2 days, can. 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