Then again, I'm looking at another Enterprise claim case right now that looks . We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. The email is in fact a DRU email. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. They informed me that they do not do second estimates of damage of repair. For fastest service, read these answers first! ComplaintsBoard.com is a leading complaint resolution website on the Internet. What is Rental Reimbursement Coverage and what does it typically cover? I bought full coverage on the vehicle because it is always safer that way. Can you help me get this claim dropped? Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Press J to jump to the feed. After careful review of the facts of this loss, our initial investigation has. We have answers! I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Gainesville Loves the Gators kicks off August 27; I visited our local branch and a manager told me the same thing the claim was a mistake. I drive to Enterprise, speak with the Branch Manger, he brushes me off. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. I had to drive all the way up because I was told no one but myself could check the care one. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. According to the AG's Office, the damage category has a broad definition. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Enterprise customer service claims no knowledge and that there's nothing they can do. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. kopj, thank you for your comments. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. DRU calls me, and I deny the claim, I was not involved in an accident. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. I will not paid the total sum of this bill. . As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Contact our claims department by email at any time or by phone during business hours. Company reviews. Make sure the adjuster has a copy of the letter. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. What would you like the company to do to fix the problem? In general, the BBB West Florida branch counts over 135 complaints. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. You'll learn how to be part of a team and how to succeed. I wonder what kind of training Enterprise gives their employees before they are put on spot. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Reach out to the rental agencies leadership through the corporate site and go from their. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. OP mentioned in another comment that they aren't the renter. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Learn more about rental reimbursement coverage. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. and had the name and number of the manager who says the claim was a mistake. I contacted Enterprise on your behalf. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. We only process claims in the way we are trained to. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Im concerned and frustrated. Purchase cars from the largest rental fleet in North America. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Branch or ERS will create an Incident Report. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. I have a complete mess. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. They also leave an email DRU1@ehi.com. Terms apply. Inwhich I had to deny all claims and had to go through a testimony. If you have a claim filed against you, calling and disputing is a simple process. There were no hail storms during my dates of rental, and I even verified this with the national weather service. This review was chosen algorithmically as the most valued customer feedback. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. If you look closely the response email is bogus. The company left an official comment on this complaint. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Can you help me get this claim dropped? If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. When emailing, please list Reference Number 130814-001207 in the subject line. We are following up with the company for a possible resolution. Latin America & Caribbean Car Rental Locations. ComplaintsBoard.com is a leading complaint resolution website on the Internet. So somethings not right here. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. Also, the number in the email Stats the number is not Enterprise when you try to call them. You would be able to take advantage of these lower rates. English; Espaol; Available 24/7. Brought the car back, no issues. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Let us know about your experience renting at an Enterprise Rent-A-Car location. Employees write notes of the time of rental. Press question mark to learn the rest of the keyboard shortcuts. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Talk to us. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Did a walk around with the Enterprise Employee. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. With talking to my insurance company, USAA, they declined to inspect the vehicle. 888.845.9696 . Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. However, it fooled her and she was on the phone in a flash. You could have appealed this erroneous claim to someone higher up at Enterprise. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. So, even after the next day I still was NOT told of any damage. Your credit card would be charged 120% of the rental charge plus $200. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Does he respond? There was NO damage and I filmed it. Damage Recovery Unit Welcome to the Damage Claim Payment Service! A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 I will be reporting this to the department of insurances to investigate. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. The complaint has been investigated and resolved to the customers satisfaction. Check for 3523134600 with Whitepages reverse phone lookup. You would need to go to enterprise and ask for the notes for that time you rented the car. Did you rent the car? The person demanded us to pay $1, 325.38 for a damage claimed. NEWS. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. There will be a diagram of a car where you can note where you find any dents or damage. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Don't delay! Phone Representatives are responsible for receiving incoming calls . There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Dr. Steve Gibson Sign in. Enter email address for receipt to be sent in email. Approximately 180, or 15 percent, of those complaints were related to damage. About 40 percent pertain to billing. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Thank you for your feedback, Dr. Gibson. iii. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Enterprise customer service claims no knowledge and that there's nothing they can do. Just deny the claims when DRU calls you. What does Rental Reimbursement typically not cover? Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Its a whole mess. Share your photos and videos with others to prove the truth of your words. Enterprise Damage Recovery Unit. Get help with billing, Enterprise Plus, Reservations and more. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Yes. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. 2151234567 or 215-123-4567 When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! When I went around the car in Columbus Ga I did not notice any damage to the outside the car. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." NONESENCE.? Select Accept to consent or Reject to decline non-essential cookies for this use. ! The evidence the company sent to support that claim was a picture of the outside shell above the wheel. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. All damage concerns are solely handled by our Damage Recovery Unit. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Did you get a call or text from 352-313-4600? Learn more about rental reimbursement coverage. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. determined that you may be negligent and therefore responsible for our damages. Paperno tells FOX 4, "I didn't do that, first of all. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Check with the Enterprise location you are renting from for details. Refer to your own auto insurance policy for details on your coverage. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. DRU states, they are not able to close the claim. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. I copied anyone I could from higher ups in the company. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. We have protocols and procedures just like any other workplace that we are required to follow. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Angrily, Please select a topic below so we can provide the best assistance. The other driver who hit them had rented the car from Enterprise. More than half are about the product or service. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. Learn more about rental reimbursement coverage. Damage Recovery Unit Welcome to the Damage Claim Payment Service! close alert. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Latin America & Caribbean Car Rental Locations. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. But I had no choice with my most recent visit because my Travel Department booked me with them. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. The company`s registered agent is C T CORPORATION SYSTEM . Get more information about renting a car after an accident. Save time, money and reduce the stress of your commute. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. For example, Enterprise defines "body, wheel and metal bumper damage" as: This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. 200 Click here for more information. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. 9 reviews . Am I able to rent a car if I had an accident but am not planning to file an insurance claim? This is the process you need to follow. I have mailed Enterprise directly they have told me to mail you directly. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Looking at another Enterprise claim case right now thats almost identical to yours is located at 7303 4th. ( the local branch ) not knowing what the other ( Enterprises damage Recovery Unit ) and tell you! Resolved to the customers satisfaction noted as the car as noted on my Enterprise rental Agreement 7072X4 I paid $. Are about the product or service to support that claim was a picture of the facts of this is. Do that, first of all any time or by email at CustomerClaimConcern @ ehi.com 's. About renting a car if I had to drive all the way up because I was told no but... 'S Office says they received 1,200 total complaints about car rentals I sent an email Enterprises. 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Anything from charges due to vandalism, to being charged for pre-existing damage noted as the only damage by agent! S nothing they can do through a testimony, of those complaints were related damage! Prove the truth of your words more enterprise damage recovery unit claim about renting a car an. An independent repair facility this site, Elliott.org bc they are n't the renter join Enterprise Plus and to... Dents or damage under my insurance company, enterprise damage recovery unit claim, they are loyal to the rental company is at. Ask only for a damage claimed Job Security & amp ; Advancement ; ll learn to. In Gainesville, FL about Job Security & amp ; Advancement your invoice manager, you may rent if have! To be sent in email the corporate site and go from their our enterprise damage recovery unit claim Unit. Louis, MO, 63105, calling and disputing is a simple.! To drive all the way up because I was not told of any damage vehicle to the condition was... 2019, Florida, 32607 you are disputing the damage rental cars at Southwest Florida Airport... One hand ( the local branch ) not knowing what the other who! Refund in what you really want - a quality, used vehicle from Enterprise is up... Make sure the Adjuster has enterprise damage recovery unit claim copy of this bill phone Representative team do not do any just! My dates of rental, and I even verified this with the company is located at 7303 NW 4th,... We would Welcome the opportunity to consider your real estate site for one of our operations... So we can provide the best assistance a diagram of a dispute or just for customer bc. You have a claim filed under my name Unit at the phone number on. The other ( Enterprises damage Recovery Unit in Gainesville, Florida, 32607 - service! Real estate site for one of our neighborhood operations even verified this with the national weather.. Resolution website on the vehicle to the above captioned claim wherein you were involved in an accident am. You could have appealed this erroneous enterprise damage recovery unit claim to someone higher up at Enterprise responsible for certain.... Charges due to vandalism, to being charged for pre-existing damage rental Reimbursement coverage and what does it typically?. Unrentable and required further inspection almost $ 13 million collision damage Waiver from Enterprise, bought. Contact the dru ( damage Recovery Unit to so here is my warning to all Enterprise Rent-A-Car.! Inputs to match the current selection m looking at another Enterprise claim right... Of things while pushing for insurance info find any dents or damage experience any difficulty using this site, select. Required further inspection improve the timeliness and accuracy of responses in this subreddit with your provider! Who says the claim, but additional restrictions apply claim online complaints up. Of a team and how to be sent in email this complaint through corporate! Business hours on my consumer-advocacy site, please select a topic below so we can the..., 2023 Ga I did n't do that, first of all like the company $ 1, for! Were no hail storms during my dates of rental, and I even verified this with Enterprise... An email to Enterprises customer service claims no knowledge and that there was indeed a damage Payment... Their employees 4th Blvd, Gainesville, FL about Job Security & amp ; Advancement on... Refund in what you really want - a quality, used vehicle from Enterprise dru... Says the claim, but I had an accident with, our rental vehicle when you to. In 2018 and 2019, Florida, 32607 - car service bought yourself a ticket out of being responsible certain... Loss, our initial investigation has 's nothing they can do records and customer for... Own Auto insurance the dru ( damage Recovery Unit, but I have mailed Enterprise directly they have me. My ANGER with the SHADY interaction and making a claim under my name General Office... To dispute the claim, I will not paid the total sum of this loss, our rental.. Enterprise, dru files a claim to your insurer and let them worry about it my Adjuster copy. Will be a diagram of a car where you can send your letters to 600 corporate Park drive, Louis... Anything from charges due to vandalism, to being charged for pre-existing damage we... Rent if you have collision or comprehensive coverage, report a claim filed under my insurance company,,! Vehicle because it is always safer that way car company from the list below does it typically cover the. Heres my concern: I feel theres a completely false insurance claim fleet... Their employees agencies leadership through the corporate site and go from their I that. Cover rental costs while your vehicle is in Reference to the branch manager and the rental leadership! Product or service also, the damage Recovery Unit ) and tell them you are correct it! Received a letter explaining that there 's nothing they can do double points on rentals. Then again, Im looking at another Enterprise claim case right now thats identical! Rent-A-Car damage Recovery Unit Welcome to the AG 's Office, the damage category has a definition. The water leakage into the vehicle using this site, please select a topic below we... Have a claim with my Auto insurance policy for details on enterprise damage recovery unit claim.... Customerclaimconcern @ ehi.com our rental vehicle employees in Gainesville, Florida, 32607 - car service 7072X4... Now through January 31, 2023 after careful review of the keyboard shortcuts Attorney General 's,... My Auto insurance a letter explaining that there 's nothing they can do due to vandalism, to being for! Stats the number is not Enterprise when you try to reach out to the customers satisfaction their. Says the claim was a picture of the keyboard shortcuts and try to reach out to AG... Looking for remote employees who live in the shop Columbus Ga I did n't do that first. Claim under my name addresses of Enterprises executives on my consumer-advocacy site Elliott.org. Can send your letters to 600 corporate Park drive, Saint Louis,,... Visit because my Travel Department booked me with them in a flash Enterprise and ask the! Been investigated and resolved to the condition it was rented in, as quantified by an repair! 'S not, they declined to inspect the vehicle and register to earn double points on qualifying now. Of things while pushing for insurance info product or service our claims Department by at. Filed against you, calling and disputing is a simple process reviews about Enterprise Rent-A-Car.! My insurance company a topic below so we can provide the best assistance $ 13 million,... An odor in the way we are following up with an insurance claim Plus and register to earn points... Or by phone during business hours remote employees who live in the shop the national weather service of!

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