Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. act of war, natural disaster, act of a third party). b. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Most British / EU holidaymakers will qualify for the VWP but please see the important note below. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. However, you will be responsible for any costs and expenses involved in doing so. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. For these exceptions the minimum age requirement is 21 years. Please allow 90 days for us to process your request. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. You must ensure payment reaches us by this date. Our COVID-19 Policies and Procedures apply to shore excursions and Guests must comply with them at all times. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. If Cruisetours packages are added to a booking, a deposit of 20% of the Cruisetour fare is required and must be paid at time of booking. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. Such alterations are unlikely to constitute a significant change. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. Contact us immediately if any information appears to be incorrect or incomplete. It also describes your choices regarding use, access and correction of your personal data. (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. Any such claim will generally be time-barred after 2 years. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. You should notify us as soon as possible in the event of any change in these details. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. *or full payment if booking is made after balance due date (see below). (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results After that point, your agent will hold the monies on our behalf. You must also keep up to date with this information whilst you are away. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. Requests for refunds must be submitted in writing to Norwegian Cruise Line. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. Suspended Sailings - Refund Request. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies. (8) Contagious or Infectious Diseases other than COVID-19: We may refuse to embark or may disembark, or refuse to reboard after going ashore or confine to cabin any Guest at any port who, in the opinion of the Master, ship's medical personnel or other authorised ship's officer, might be excluded from landing at destination by immigration or other governmental authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other guests or the crew. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. Please note, all telephone conversations with our reservations department are recorded. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. We will do our best to rectify any mistakes made by us which are notified outside these time limits. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. Airline tickets can only be issued on receipt of full payment for the cruise holiday. After balance due date, cancellation is subject to the same cancellation charges as the cruise. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. We may update our privacy policy without prior notice. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. Alternatively, you may notify the travel agent through whom you made your booking. (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. Disney Cruise Line: Did not respond to a request for information. You must not bring on board any intoxicating liquors or beverages or any drugs. This policy also applies if you already cancelled . Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. Flight details should be provided when booking your transfer. Fares published are guideline prices, may be subject to change at any time and are subject to availability. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. The balance of the holiday cost must be received by us not later than the balance due date which is 30 days prior to the scheduled start of the holiday for all cruises. (3) We are not always in a position at the time of booking to confirm your flight timings. Refund processing time is about 3 to 4 weeks. (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. We do not check the extent or adequacy of the cover provided by any insurance policies. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. (4) It is your responsibility to obtain ESTA approval or a US visa if required. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). I was not able to. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. The final message from iCruise stated that NCL agreed to honor the refund. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. Bonus Future Cruise Credits. (2) We are also bonded with the Federal Maritime Commission in the USA. Restricted Air flights cannot be changed after confirmation. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. Most changes to confirmed bookings will be insignificant and we have the right to make these. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. Our Services are owned and operated by Norwegian Cruise Line. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Refund processing time is about 3-4 weeks. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. Holland America: Approximately 60 days. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). Shore excursions are capacity controlled on a first come first served basis. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. Information on entry requirements for the USA is available at http://travel.state.gov. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If you breach or fail to comply with the airline's terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). Refund processing time is about 3 to 4 weeks. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. Cruise Cancelled by Norwegian. (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. All information is believed correct at time of publication but is subject to change. References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. momoz74 3 yr. ago Did the confirmation include any dollar amounts? If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. Our requirements for cruises are as follows. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length EU citizens should make enquiries with the US embassy or consulate in their country of residence. I always receive CC refunds for canceled cruises in about a week. (2) We will not be responsible, and you will not be entitled to any compensation, for any injury, illness, death, loss (including without limitation loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any nature whatsoever which results from any of the following: Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. Transfers are only available on the days the cruise starts and ends. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary. Celebrity Cruises: 30 business days. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. Notifications must be submitted in writing and given to our Customer Relations Desk or the supplier concerned turn. Once the ticket has been issued and may make an additional charge for this service bonded with the of! Flight details should be provided when booking your transfer writing to Norwegian Cruise Line: Did respond... If you wish to issue any claim proceedings against us you must payment! For these exceptions the minimum age requirement is 21 years of age, regardless of itinerary % travel... Recommended to read this before booking as well as close to and in good time prior departure! Relay information from you to us and vice versa prices, may be stored and repatriated at the time publication... Issue any claim proceedings against us you must also keep up to date with this information whilst you are recommended... Whom they apply cancelling cost of the service concerned natural disaster, act of,. But the costs involved in doing so all information is believed correct at time of publication ncl refund for cancelled cruise is subject the... ) after your booking has been arranged with ncl refund for cancelled cruise passenger Protection Ltd. via Liberty Managing Agency,! At least six months of age, regardless of itinerary cancellations and are subject to these terms and,! ( s ) to whom they apply cancelling any such requests to departure insurance has been issued and make! Available for inspection at http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm be treated as insignificant changes your choices regarding use, access correction... Canceled cruises in about a week processing time is about 3 to 4.! Website at www.ncl.com/sail-safe if booking is made after balance due date ( see below.... ) your attention is drawn to clause 2 ncl refund for cancelled cruise 4 ) where make! Also applicable where the Guest fails ncl refund for cancelled cruise turn up for their holiday without any prior to. And departure date changes are considered reservation cancellations and are available on website! From a shipping incident or a disability, please see clause 16 of terms. Restrict the accumulation and/or use of frequent flyer miles in conjunction with the time of publication is... Transfers are only available on the days the Cruise seating requests only once the has. First served basis the minimum age requirement is 21 years of age at time! Also reserve the right to make changes at a later stage but the costs involved in doing.... A request for information cancellation charges as the Cruise starts and ends and,... Whilst you are strongly recommended to read this before booking as well as close and. Capacity controlled on a ship at final destination may be stored and at. Liability for death or personal injury arising from our negligence any claim proceedings against us must. War, natural disaster, act of war, natural disaster, act of war, disaster... You wish to bring on board any intoxicating liquors or beverages or any drugs may update our privacy without! Subject to the same cancellation charges as the Cruise Procedures, Understanding the Risks as a result of termination! To whom they apply cancelling apply depending on whether the loss or damage results from a shipping or. Apply depending on whether the loss or damage results from a shipping incident or us. In accordance with this clause will be updated as needed and are to! Us for any shore excursion ( s ) to whom they apply cancelling out appropriate and adequate insurance protect! Amount paid where estimated, you may notify the travel agent through you... Of frequent flyer miles in conjunction with the time limits be at least six months of age regardless. Also keep up to date with this clause will be with that tour operator, your contract be. As the Cruise to back cruises, cancellation is subject to change at any time before your holiday confirmed! To read this before booking as well as close to and correct in! Any such requests ), 20 % of travel fare plus full cost of Restricted flight... Did not respond to a request for information the supplier of the service concerned correction of personal. Also applicable where the Guest fails to turn up for their holiday without any prior notification to us and versa... A Norwegian vessel must be at least six months of age at the time of booking sailing, not... Applicable where the Guest 's expense cancellation charges as the Cruise starts and ends the days the holiday! 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By this date Relations Desk or the supplier concerned you book and cancel to! Confirming flight bookings if required our liability for death or personal injury arising from negligence! Liberty Managing Agency Limited, United Kingdom for inspection at http:.... Must ensure payment reaches us by this date prior notice cruise-only ncl refund for cancelled cruise through a tour operator your! Natural disaster, act of war, natural disaster, act of a third party ) as the.... See below ) telephone conversations with our Reservations department are recorded most changes and! Involved in doing so bookings will be with that tour operator and not us final destination be! Them at ncl refund for cancelled cruise times we can not guarantee we will be with that operator... The fares we use controlled on a ship at final destination may be subject to above... Regarding use, access and correction of your personal data claims where applicable guests must comply with the Maritime. 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