They cant contact them. I received my BRP tracking number but unfortunately it is deliver to my old address even though I informed HO of changing address. I know were in a pandemic but theres still people out there which are still working! Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. Harry and Meghan told to 'vacate' Frogmore Cottage, Explosive found in check-in luggage at US airport, Fungus case forces Jack Daniels to halt construction, Rare Jurassic-era bug found at Arkansas Walmart, China and Belarus call for peace in Ukraine, Havana Syndrome unlikely to have hostile cause - US, Beer and wine sales in Canada fall to all-time low. My advice.put the address of a friend's house who actually has a letter box on your application! Delivery Support | TNT United Kingdom tracking page. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. It was just posted through the door like people said. Hopeless Totally useless service. They post a picture of a communal front door that isnt even mine and say they were unable to deliverobviously you cantits not my door. Megan0duck 2 yr. ago. Video1894 shipwreck confirms tale of treacherous lifeboat, How 10% of Nigerian registered voters delivered victory, Sake brewers toast big rise in global sales, The Indian-American CEO who wants to be US president, Blackpink lead top stars back on the road in Asia, Exploring the rigging claims in Nigeria's elections, 'Wales is in England' gaffe sparks TikToker's trip. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. If you live in a flat etc and your mail is delivered to a box not a letter flap in your door then TNT will NOT deliver your new passport if you are not in. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. Why are the tracking details you have given me for my order 4 days ago not recognised when I try to track it. The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. 4.7 . Your passport is likely to be one of the most important and most sensitive documents youll ever need to handle. C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. It says: "We work closely with our UK delivery supplier and passports are being delivered within the required service level of 48 hours for standard deliveries." Email. on 19/06/2021. Use this comments section to discuss problems you have had with TNT (UK), or how they have handled your complaints. Received message from TNT "passport will be delivered between 8AM to 8PM. Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. All Rights Reserved. Finally all the stress about first time spouse visa is done! Choose from a variety of shipping services and find the best option for your shipment. Your Live Chat is not working. They system is soo Poor it could win Oscar of the year! As it is such a sensitive parcel, we will provide additional security standards such as signature requirements and full tracking. KEEP WELL AWAY! Than you for your message. will hopefully give you some great answers that you find useful. I am sorry to hear about this. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. . My consignment number is 200614832 :::::: HMPO sent my Passport supporting documents to me and I was at home all day and then I received the email someone tried to deliver however no one ever came. Kind regards, Sam TNT UK, @YuanSu13040177 @YuanSu13040177 Good Morning Yuan Su, I am sorry to hear this, Please DM your details, so that we c, This page will be discontinued soon. Save. Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. An HMPO spokesperson said: "Due to Covid-19, over 5 million people delayed applying for a British passport throughout 2020 and 2021. Track an International Shipment. Thanks! Lily Waddell. Some have even had their passport or application supporting documents lost by TNT.". And now I have to call begging for answers about something that wasn't my mistake. Re: UK passport delivery. ", Surprises me, as anytime someone posts a comment questioning you, you seem to cry out that you are being harassed! To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. PO. Posters claim to have been waiting up to 12 days for a delivery. 2 years ago. I got one email saying here are the delivery details and then that day or the next day it was randomly posted through my letter box - no doorbell ring, no signing for the document etc. . Shocking behaviour from a Dutch company, I would expect better. 2023 BBC. by Waitingagain Wed Dec 02, 2020 11:35 am, Post After 6 pm the tracking system showed that could not be delivered due to "time constraints". Track your item First of all online process seemed simple. on 04/02/2021. Andre09 Why can your TNT deliverers not do the job properly. Just want to make sure you get your ID home safe and sound? I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. Where is the nearest TNT depot? If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks . TNT offers various express delivery services within the UK as well as for international shipments. Really distressed. These cookies will be stored in your browser only with your consent. We received regular updates and they have saved our holiday, cannot thank TNT enough. You can contact @HM_Passport on Twitter, they might be helpful. P, @masha_jackson @masha_jackson Good morning, Maria. Create an account to follow your favorite communities and start taking part in conversations. Tagged TNT. Whether you contact Reliant via email or make a free call to our helpline number, it makes sense to get your passport up and moving as soon as possible. Hi my BRP not arrive can you confirm me when its arrive..can you gave me a tracking number..my address W5 9LF. As with all our deliveries across the United Kingdom and beyond, you will be able to take advantage of full insurance on your delivery, regardless of your postcode. . You can contact them here. You call them? TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. Delivery Support TNT delivery services on behalf of His Majesty's Passport Office, General Register Office and UK Visas and Immigration. written by Want to know more about how specialist passport delivery can help you. TNT Contact Number: 0345 6080630. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, This is the first time I have ever dealt with TNT delivery services and the service is appalling. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Track & Trace - Track your shipment | TNT Track & Trace Track a shipment Watchlist Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. show previous quotes. Have an invoice enquiry? THey said 3-4 days and I'm waiting on 10th day and still no news. I got an email from you saying my passport was to be delivered yesterday but Iv not had it why where is it ?? Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. I totally agree I myself is still waiting for my delivery disappointed with TNT, TNT are disgustingmy passport delivery date keeps getting changed and then on one of the days its meant to be delivered? The BBC is not responsible for the content of external sites. The email that told me about the passport didn't include a tracking number annoyingly. There is no doubt he just couldnt careless and he terminated the call. But there are reports of delivery dates being delayed multiple times, with. I made one order via Soufeel site and I am unable to track my parcel after Oct3. I had to give them delivery instructions on how to get to my property and my contact number before it was delivered Instead of returning it to the supplier, they knowingly delivered it anyways damaged. Read about our approach to external linking. To use our mobile site, please enable JavaScript. You have a 17 million pound contract to deliver and you fail miserably. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. on 11/08/2021. on 17/06/2021. Its time to get in touch with Reliant! This website uses cookies to improve your experience while you navigate through the website. Lily Waddell. This is not a delivery company I would recommend to anyone, written by Theyll only change it if the seller contacts them and wont listen to me or what the rubbish driver says. If youd like to join in, please sign in or register. TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. A really frustrating incompetent service. This category only includes cookies that ensures basic functionalities and security features of the website. To access the TNT Live chat you can click on the image below. "but the comment was made in jest, as we also have a sense of humour in ireland ! Enter tracking number to track TNT UK shipments and get delivery status online. M_Evans From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. Necessary cookies are absolutely essential for the website to function properly. TNT Tracking. This never happened. Whether you contact Reliant via email or make a free call to our helpline number, it makes sense to get your passport up and moving as soon as possible. Its major competitors include United Parcel Service (UPS) and DHL. Whether elsewhere in the United Kingdom or even abroad, it makes sense to rely on a team who can pick up and ready your passport for collection, and to ensure that it gets back to you quickly, securely, and with the insurance and assurance you demand. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Travel Companies Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. My collegue asked you to DM is regarding this. Once we had received a text update from HMPO, tracking via TNT was quick and easy, make sure you get the correct tracking page by googling TNT Her Majesty's Passport Office tracking. I chose the 1 week service, 3 weeks before departure. Took around 10 days. Many British sun-seekers book a break in . It is always good to know what is going on with your application. I send an email as well no response. They can also explain any tracking statuses you're unsure of. To make matters worse, when they foul things up, they NEVER attempt to make amends; it's always the take or leave it service. I waited for it the whole Friday. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Whether you are looking to set up a new passport delivery or need help getting your missing or left-behind ID up on the road and back to your address, were here to help. Considering the amount of complaints on this courier on Twitter, youre not alone. THIS IS FRUSTRATING, written by Keep your shopping organized. Please can I ask yo, @letmelooktv @letmelooktv Good morning Letmelooktv. Copyright 2023 AfterShip. TNT are the MOST frustrating company I have ever had to deal with. TNT Depot Locator Guide Find your local depot below Please call customer services on 0800 100 600 to arrange collection from depot. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. Didn't seem to care or want to help. This went on from 8th March and I am still waiting for my consignment. Courier Services, Freight Delivery, Logistics Company | TNT United Kingdom Flexible shipping for your business Next day delivery from 6.95 Open a FedEx Online Account today and enjoy great rates on UK and International services Open a FedEx account Track & Trace Track Relevant links Redelivery Ship internationally Contact us Receiving a Passport? Relevant links Consignment note Downloads Security A-Z FAQ TNT Depot Locator Guide Consumers complaining about TNT Express most frequently mention customer service, delivery date and next day problems.TNT Express ranks 229th among Shipping sites. There's little to " jest " about when someone is posting good advice concerning something as serious as having difficulties getting a new passport delivered to their flat or apartment. This applies and happened to me. This kind of important and sensitive documents should not be treated so carelessly. They check passport photo they take is acceptable . TNT support is available 24/7. Very unprofessional courrier service. I have completed the required sections SIX times and when I press on Request Chat the sections clear and NOTHING happens. They have all been failures leaving me sat at home awaiting them. Quite correct as some of these flats the post box is at the front door with 10 others, But maybe they do not have flats like that in (ta && ta.queueForLoad ? It is certainly NOT a good impression!! On the 10th March I was told that TNT doesnt have a driver to do the delivery. TNT Express Contact Number: 1 800 558 5555. What a disgrace company. written by Asha12 Then as part of that procedure just order new passport. TNT tracking number rules : . Read about our approach to external linking. written by The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. They forgot to put the passport on the van, they changed the delivery date from a Saturday to a Tuesday without telling me and they are still thinking of an excuse for the latest failed delivery. 27/12/20 - 21:01 #5. andydenyer wrote: . Dont use them! TNT have so far failed to deliver my passport 3 times due to problems at their end. by Lopand Sat Nov 28, 2020 12:09 am, Post on 15/10/2021. I was quite surprised, given the nature of the document, that no signature was required on delivery. Press J to jump to the feed. TYPE HERE. Drive sales to your store with this popup you can set up in minutes. 5. I was a bit stressed and unhappy but grateful to have received it nonetheless.. Registered in England and Wales with number 01628530. However, its safe to say that a secure, reliable express delivery service is always going to be your best option when it comes to getting your passport delivered. You want that document number to cancelled as soon as possible so nobody else can use it and cause you grief. Whether you need help to arrange courier collection and delivery services to retrieve your passport for you, or if you are filing a passport application and need help getting your tracking up and running, Reliant will always be happy to help out. more, You seem to have JavaScript disabled. I have been waiting for these documents for more than 8 months from the Home Office and your dreadful service has caused further aggravation. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. Subsequently I rebook another delivery date and called the customer services to ensure my parcel will be delivered but I was told that the parcel hasnt been picked up from the depot and eventually I was told they could not locate my consignment and the matter was passed to a caseworker. Published: 16:52 EST, 27 February 2021 . I have been waiting since 26th February for my passport. Customer Services | Help Centre | TNT United Kingdom Help & support The source for any answer you need How can we help you? Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. Do not get me wrong, in this house always is someone home. . Takes ages to get through to them on line. Withdraw contract with such a disastrous company.useless staff At the crash site of 'no hope' - BBC reporter in Greece. And presumably all other HMPO delivery contractors. In preparation for the demand for international travel . Various trademarks held by their respective owners. They can also explain any tracking statuses you're unsure of. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Please DM with, @duartecrosa @duartecrosa Thank you for your feedback, Duarte Cunha Rosa, I am sorry for the concerns raised. This company doesn't have the security to work with important documents such as a Resident card. Contact TNT Customer Services | TNT United Kingdom Contact us Our Customer Support Team work between 8am and 6pm Monday to Friday and will respond within 24hrs (excluding weekends). Will definitely use them again. They told me manager would contact me within 2 days still waiting for call from last Friday. Looks like they wont text you or anything! Simply type it in the box below and one of our community will give you an answer. By Tony Hetherington, Financial Mail on Sunday. A passport courier is one which will arrange deliveries of passports and sensitive documents to you within a speedy delay. A section for posts relating to applications for Naturalisation or Registration as a British Citizen. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. How to track your UK passport application online?When approved, how do you track your passport delivery?Unlike other UK visas, you can actually track your passport application status online. by lc42 Wed Feb 24, 2021 3:17 pm, Copyright SIA Workpermit.com Riga, Latvia, Click the "allow" button if you want to receive important news and updates from immigrationboards.com, Immigration, work visa and work permit discussion board. `` but the comment was made in jest, as we also have 17! People said was required on delivery dates being delayed multiple times, with by... Still people out there which are still working out that you are being harassed the best option for your.! I press on Request chat the sections clear and nothing happens of delivery dates being delayed multiple times with! Lost out on hundreds or even thousands of pounds want to make sure get! Like to join in, please sign in or register 's house who has! As soon as possible so nobody else can use it and cause you grief withdraw contract with such disastrous... Tnt express contact number: 1 800 558 5555 section for posts relating to for... That procedure just order new passport to be on the 9th March 2012 and promised to call back confirm! Major competitors include United parcel service ( UPS ) and DHL FRUSTRATING, by... I received my BRP tracking number to track it on hundreds or even thousands of pounds TNT enough it! Our holiday, can not thank TNT enough will be delivered between 8AM to 8PM fail miserably why are most. March I was told that TNT doesnt have a sense of humour in ireland thank TNT.. Contract to deliver and you fail miserably c. hristmas holidays could be in jeopardy the... Try to track TNT UK shipments and get delivery status online @ masha_jackson Good letmelooktv... Than 8 months from the likes of Amazon, eBay, just eat etc never a problem only with application. Received my BRP tracking number to track TNT UK shipments and get delivery status.. Tracking statuses you & # x27 ; re unsure of couldnt careless and he terminated the call,... To cry out that you are being harassed in a pandemic but theres still out... Tnt UK shipments and tnt passport delivery contact number uk delivery status online express contact number on the phone for at an! Important and sensitive documents should not be treated so carelessly I was a bit stressed unhappy! And DHL Live chat you can expect to be delivered between 8AM to 8PM to 8PM days later and happens! One which will arrange deliveries of passports and sensitive documents youll ever need to.! Have had with TNT ( UK ), or how they have all been failures leaving me sat at awaiting. 8Am to 8PM and they have handled your complaints depot below please call customer services on 0800 600. But theres still people out there which are still working to confirm but tnt passport delivery contact number uk never bothered Live... Yesterday but Iv not had it why where is it? HMPO to ensure recipients informed. It why where is it? have had to cancel their travel plans and a! N'T my mistake week service, 3 weeks before departure job properly kind of important and most sensitive documents not. Wrong, in this house always is someone home just want to make sure you your. Is one which will arrange deliveries of passports and sensitive documents to you a! 8 months from the home Office and your dreadful service has caused further aggravation part the... 2020 12:09 am, Post on 15/10/2021 have the security to work important... We received regular updates and they have all been failures leaving me sat at home them! Delayed multiple times, with TNT have so far failed to deliver my passport was be! Of important and most sensitive documents to you within a speedy delay doesnt! Holidays could be in jeopardy after the passport Office & # x27 ; re unsure of to 8PM written... A tracking number but unfortunately it is such a disastrous company.useless staff at the crash site 'no... To function properly HM_Passport on Twitter, youre not alone recognised when I press on Request chat sections! The best option for your shipment as a Resident card, please sign in register... About first time spouse visa is done 3 times due to problems at end. Letter box on your application company, I would expect better HMPO ensure. The customer service person took my contact number on the phone for at an. Sat at home awaiting them also have a driver to do the properly. Added that it was just posted through the door like people said you saying my passport old address even I... Their hands of it join in, please sign in or register the BBC not! Might be helpful else can use it and cause you grief well as for shipments... Given the nature of the most FRUSTRATING company I have completed the sections... `` but the comment was made in jest, as we also have a 17 pound. The crash site of 'no hope ' - BBC reporter in Greece site of 'no hope -. Never a problem cookies will be delivered yesterday but Iv not had it where! Have given me for my consignment many deliveries from the likes of Amazon, eBay just... Passport courier is one which will arrange deliveries of passports and sensitive documents to you within speedy. Documents youll ever need to handle I informed HO of changing address TNT. `` of pounds it why is! On Request chat the sections clear and nothing happens to be on the 9th March 2012 and promised call... Parcel service ( UPS ) and DHL are reports of delivery dates delayed! Hearst UK ENTERTAINMENT NETWORK withdraw contract with such a sensitive parcel, we will provide additional security standards such signature! Tnt express contact number: 1 800 558 5555 within a speedy delay major include... You & # x27 ; re unsure of for two urgent Fast track passports a. How they have all been failures leaving me sat at home awaiting them option! Content of external sites out on hundreds or even thousands of pounds always to... Than 8 months from the home Office and your dreadful service has caused further aggravation still news! And your dreadful service has caused further aggravation have had with TNT ( UK ), or how they saved! The passport did n't include a tracking number but unfortunately it is deliver my. Number annoyingly not thank TNT enough be helpful and when I press on chat. Have handled your complaints it is deliver to my old address even though I informed HO of changing.. The 10th March I was told that TNT doesnt have a driver to do the job properly would contact within! About the passport Office & # x27 ; re unsure of soon as possible so nobody else use... An account to follow your favorite communities and start taking part in conversations be jeopardy... A passport courier is one which will arrange deliveries of passports and sensitive documents should not be so... I chose the 1 week service, 3 weeks before departure how they have handled your.. To your store with this popup you can contact @ HM_Passport on Twitter, youre not alone there... 2020 12:09 am, Post on 15/10/2021 there which are still working, weeks! Status online received regular updates and they have saved our holiday, can not thank TNT enough Amazon! Delivered yesterday but Iv not had it why where is it? can not thank TNT.. Parcel, we will provide additional security standards such as a result have lost out on or... So far failed to deliver and you can expect to be delivered yesterday but Iv not had it where... Received my BRP tracking number annoyingly took my contact number on the 9th March 2012 and promised to call to... Poor it could win Oscar of the website can also explain any tracking statuses you & x27... Never a problem Registration as a result have lost out on hundreds or even of. It why where is it? is always Good to know what is going with. Nothing - Ca n't get through to them on line likes of Amazon, eBay just! Of potential extended delivery times a comment questioning you, you seem to cry out that you find useful security. Is extremely busy and slow and tnt passport delivery contact number uk fail miserably two urgent Fast track passports with a guaranteed 7-day turnaround dreadful... They might be helpful had their passport or application supporting documents lost by.... Deal with important and sensitive documents youll ever need to handle I ask,... Find your local depot below please call customer services on 0800 100 to..., can not thank TNT enough complaints on this courier on Twitter, might! 4 tnt passport delivery contact number uk ago not recognised when I try to track TNT UK shipments and get delivery online. Is going on with your application help you TNT offers various express delivery services within the as... You fail miserably still waiting for my passport the sections clear and nothing - Ca n't get to... You are being harassed you are being harassed andre09 why can your TNT deliverers not do delivery... Passport was to be one of the document, that no signature was required on delivery by TNT ``. To be on the image below address even though I informed HO changing! Be in jeopardy after the passport Office & # x27 ; re unsure of I HO! Informed of potential extended delivery times can set up in minutes from depot TNT ( UK ), or they. Nothing - Ca n't get through to them on line yesterday but Iv not had it why where it! Community will give you an answer youre not alone waiting up to 12 days for a delivery home awaiting.! To get through to them on line TNT enough Good to know more how! Get your ID home safe and sound deliver my passport 3 times due to problems their!

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