The card will be deactivated if the sensitive wires inside it are broken or snapped. As of December31, 2020[update], all subway stations, the Staten Island Railway,[b] and all MTA-operated buses are equipped with OMNY readers. Transit If you believe the card still has value, call Customer Relations (612-373-3333) or visit a. to report the error. You could enter your Metrocard serial number(s), or the credit card number you use to purchase Metrocards, and let the system tell you how many uses and your effective cost-per-ride. 30-Day Unlimited Ride MetroCards are $127 and are good until midnight on the 30th day. When the reader beeps and the light displays GREEN, your fare was deducted. 202.637.1328, SMARTRIP CUSTOMER SUPPORT 7-Day Unlimited Ride MetroCards are $33 and are good until midnight on the 7th day. [53], The Pay-Per Ride MetroCard is accepted on the New York City Subway; MTA express, local, limited, and Select buses; and the Staten Island Railway. Each MetroCard stored value card is assigned a unique, permanent ten-digit serial number when it is manufactured. This type of card is accepted everywhere the Pay-Per-Ride or time-based MetroCard is, with two exceptions: it is not valid on the PATH, and it is not valid for ticket purchase on New York City-bound LIRR and Metro-North trains in the morning. You can also ask at a station booth for a postage-paid envelope. % of people told us that this article helped them. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. Free shipping for many products! Say you have $1remaining on your Go-To Card and board a bus with a $2fare. If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. Visit the Metro Transit store with your card and payment; ticket machines also available at Metro Transit Service Centerlocations. Your Go-To Card serial number is a 16-digit number found in the lower-right corner on the back of your card. Please use Edge or Chrome to get the full experience. [53] However, PATH does not accept reduced fare MetroCard. Transfers good for unlimited rides at the same fare level for up to 2 hours are automatically added to your Go-To Card when you pay your fare. is circled on the images below. The number is specific only to that MetroCard. Paul, MN [49] Nonetheless, people continue to sell swipes of bent MetroCards which have been discarded. What happens if my Go-To Card doesnt have enough value to pay the fare? Staten Island Railway fares are collected only at St. George and Tompkinsville stations (in both directions). Due to the COVID-19 pandemic, Metro Transit will only be processing orders for NEW Go-To Cards on Mondays, Wednesdays and Fridays until further notice. the bonus for a pay-per-ride MetroCard was increased to 11%. To receive a replacement card, contact Customer Relations at 612-373-3333 or visit a Metro TransitService Center. Good for three trips each school day; allowing a student to travel to . At the time, the first subway stations were supposed to receive MetroCard-compatible turnstiles before year's end, and buses were scheduled to be retrofitted with MetroCard collection equipment by late 1995. https://mc.adelaidemetro.com.au/UserNew/Preregister.aspx, https://metrocard.metroinfo.co.nz/#/login, http://www.metroinfo.co.nz/metrocard/Pages/WhereToBuy.aspx, http://web.mta.info/metrocard/easyuse.htm#sub, http://web.mta.info/metrocard/easyuse.htm#bus, http://www.metroinfo.co.nz/metrocard/Pages/Using-my-metrocard.aspx, https://www.tokyometro.jp/en/ticket/types/pasmo/index.html#anc02. This purchase fee does not apply to MetroCard refills. $3.75 for each local bus or subway to express bus transfer. [158][159], Starting in May 2019, coinciding with the opening of the Memorial Glade at the National September 11 Memorial & Museum, the MTA issued 250,000 MetroCards with images of first responders at the World Trade Center site after 9/11. You are using Internet Explorer. Q: Where can I find my MetroCard Serial number? The card would replace the tokens that were, at the time, used to pay transit fares. To reactivate your card, bring it to a Metro Transit Service Center. Subject to additional terms, conditions and restrictions on use. The best way to tell if you need to replace your card is to check the serial number on the back. Treat it like cash. [49], Criminal charges leveled against those using this bent-MetroCard technique have included petit larceny and, in a state law introduced specifically to target swipers in the year 2006, with "unauthorized sale of transportation services." Please use ink and print clearly. Riazi, Atefeh. We have detected you are using an out-of-date browser. Before we can start your card replacement we need to know more about your card. This method does not work if you have an Unlimited Ride Metrocard. Cash transactions are required for purchases of less than $1, and they can return up to $9 in coin change. Note: The All-DayPass is the same cost as two regular one-way fares. TVMs at Jamaica station and Penn Station sell AirTrain JFK monthly passes on the back of LIRR tickets. If you transfer from a bus to a train, you must touch your card to the rail station card reader before boarding. (Courtesy WMATA) There are several ways to get your. The newer SmarTrip cards start with the serial number "0167." If yours starts with any other. If you need to reload an unregistered card, visit this page. Each MetroCard has a ten-digit serial number imprinted on the back of the pass near the magnetic tape. 1200 New Jersey Avenue, SE Reduced-Fare MetroCards (in any variety) are also not accepted at PATH stations. Panel Backs Automated Fare System", "M.T.A. No. Call the MTA at 718-330-1234 as of June 2011 to inquire about tracking the use of a MetroCard. Please ensure that you have the following information: MetroCard serial number (10 digit number found below the word EXPIRES on the back of your MetroCard) Date and time of incident Bus route or station name Amount of debit deducted at the time of incident Write down the number on the back of your MetroCard --- or your student's MetrocCard --- when you purchase the card. Cards are not validated in real time against the database when swiped to pay the fare. [14] The farecard system was given the name MetroCard by April 1993. Where's the serial number? However, if your Surface Duo doesn't turn on, you can also find the serial number on the SIM card tray after you eject it. Later issues of Senior Citizen and Disability MetroCards are uncolored (all white with black printing on back with photo, gold face remains unchanged) for gender neutral requests. Select Dispute Charges and follow the instructions. The minimum purchase for a pay-per-ride bonus rose to $8. The Go-To readers always use a pass first to pay the fare. [14], On September 28, 1995, buses on Staten Island started accepting MetroCard, and by the end of 1995, MetroCard was accepted on all New York City Transit buses. The first MetroCard Vending Machines (MVMs) were installed on January 25, 1999, in two stations,[21] and by the end of 1999 347 MVMs were in service at 74 stations. Weve got you covered. You can only purchase regular fares with the stored value on your Go-To Card. The BxM4C does not accept or issue any transfers.[112][83]. Children under 44" tall ride for free with fare-paying rider; limit is 3[75] except for NYC Ferry. [131] This program was tested at all stations on the IRT Lexington Avenue Line and at four stations in the Bronx, Brooklyn and Queens. All rules for standard pay per ride or unlimited cards apply, and EasyPay customers can review the account and ride usage online. If you transfer to a bus with a higher fare, the difference will be automatically deducted from any stored value on your card. [64] Up to three trips per day may be made on student MetroCards, though four-trip MetroCards can be authorized individually for students who must make more than one transfer between home and school.[66]. Official websites use .govA .gov website belongs to an official government organization in the United States. 2020 Metro Transit, Guaranteed Ride [19] The 1-Day Fun Pass was introduced on January 1, 1999, at a cost of $4. Chief Wants a New Way to Pay", "Fare-Card Plan Draws Support and Skepticism", "Head of M.t.a. Or sign up for Auto Refill! The bonus for pay-per-ride decreased to 15% of the purchase amount for purchases of $7 or more. Pay-Per-Ride MetroCards can also be filled with unlimited ride time in 7- or 30-day increments. NICE customers needing to transfer to City of Long Beach N69, Suffolk County Transit, or Huntington Area Rapid Transit[113] services must ask for a transfer, even if paying with MetroCard. For buses and trains, you can prepay or get passes for 1 day, 7 days and 31 days. Ask the station agent for a postage-paid Business Reply Envelope. Standard 7- and 30-day unlimited cards are accepted on MTA New York City Subway; non-express buses from either the MTA, NICE, or Bee-Line; the Roosevelt Island Tramway; and the Staten Island Railway. National Capital Region Electronic Fare Media, You will find pictures of the various card types on the WMATA website, Office of the Assistant Secretary for Research and Technology. However, if you have an online account, we recommend that you also add the card to your account. This transfer was eliminated with the opening of an in-system transfer passageway among the three stations. The 7 Day Express Bus Plus card is the only unlimited card that can be used on express buses. The MetroCard is a magnetic stripe card used for fare payment on transportation in the New York City area. Every MetroCard has a number on the back that you can use to track your card. Policy, Code of Most MetroCard claims can be filed online. [12] The MTA opened a request for bids to furnish and operate the farecard system, and Cubic Transportation Systems offered the lowest bid at $100 million. Because a bent MetroCard will not actually appear legitimate to a turnstile computer without further steps to allow the turnstile computer to write that fresh data, this casts doubt on the claim that a bent MetroCard - often cited as evidence in the prosecutions of swipers - actually constitutes a "forged instrument" as defined in New York State law. [3], The MetroCard is managed by a division of the MTA known as Revenue Control, MetroCard Sales, which is part of the Office of the Executive Vice President. Customers are encouraged to replace their old SmarTrip cards now to avoid issues later. No half-dollar coins or pennies accepted on Select Bus Service buses. The MetroCard technology has no public documentation, and has never been made available to criminal defendants who might dispute claims that a simple bend to a MetroCard alters its data as read by a turnstile computer in the way claimed by Manhattan prosecutors. Your card is sturdy, but please follow these tips to keep your card protected from damage. [62] There is also an unlimited-ride 30-day card that costs $40 and is only valid on AirTrain JFK.[62]. Card colors changed to the current blue lettering on goldenrod background. The cards came in four designs. 130 Livingston St The cardholder assumes the risk of loss until the Brooklyn, NY 11201-9625 MetroCard, MetroCard Vending Machine Receipt or You can also get this form and Select Bus Service(SBS) Questions? If I dont use the card for a while, will it still work? Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. Opportunities, Join the All newer SmarTrip cards start with the serial number 0167, any others will need to be replaced. Metro is phasing out use of the cards in conjunction with the year-long rollout of new faregates in stations starting as early as June and new bus fareboxes next year. Standard MVMs accept cash, credit cards, and debit cards, and are located in every subway station. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims You can create a Metrocard account here if you don't have one: The Metrocard info line is: 1 300 311-108. Purchase for a postage-paid Business Reply envelope opening of an in-system transfer passageway the. Find my MetroCard serial number & quot ; if yours starts with other. Cards apply, and EasyPay customers can review the account and ride usage online before... Has a ten-digit serial number is a 16-digit number found in the New York City area not accepted at stations. Yours where is the metrocard serial number with any other each school day ; allowing a student to travel to the sensitive wires it! Found in the United States opening of an in-system transfer passageway among the three stations pennies! 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