Why not? Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. This page includes when value is available, online orders, different types of value, and blocked cards. For more information, visit Sales and Service Locations. YES! Choose to stay logged in or to log out. You can also add value through the Clipper app. If the condition evaluates to false (.F. Be sure to review the paper ticket fare chart at the station. All rights reserved. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Fares are based on distance traveled. This page includes Using Clipper on specific agencies. Transit Agency Tips. Phone. We do allow walk-up day-of guests to purchase tickets if space allows. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Felonies may also prevent you from entering Canada. We do not accept cash, checks or debit cards requiring a PIN. No, transit agency ticket offices cannot load value to mobile phones at this time. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. City Coach. Learn more about Clipper on your phone. Yes. Clipper on your phone. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. What happened to my order? For more information, please see our Seattle-Victoria fast ferry schedule. 2,123 Reviews. Select "Transit card" and "Add Clipper card". The exception is BART HVD, which will be available the following day. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. See the. If you have an 8 ride pass, your rides will expire in 30 days. If you want to change your class of seating, you will need to reach out to our Reservations team. Please allow ample time in your schedule to check in required luggage. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Log in to your account with the email address we have on file and provide an updated email address. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Open the Clipper app and select the card you want to set up for Auto-Reload. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. And you can do it anytime. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The correct fare will be automatically deducted and tickets with remaining value will be returned. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Cash value and transit passes are not interchangeable. Be sure to review the paper ticket fare chart at the station. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. After the end of the sales window, be prepared to pay your fares with cash value. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. You can use cash value on all transit systems that accept Clipper. You will select your seats when making your booking. Routes available between Seattle and Victoria. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. To add value to your Clipper card, open your mobile wallet on your phone. This page includes balance protection, online accounts, and card cancellation. Cookie Notice What if Im having trouble using my Clipper card at a bike share station? Select Clipper card and follow the instructions to add a card and load value. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Clipper automatically checks for a valid pass. Contact your programs administrator for instructions on replacing a card. A single beep and a green light means you paid for your ride. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Enjoy the convenience of booking the entire trip all at once. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. What happens if my transit benefit order will exceed the $300 cash balance limit? Using Clipper. You will select your seats when making your booking and may choose between the lower or upper deck. My card/value was blocked due to an expired credit card. To order a Clipper card, visit Get Card. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Key Clipper information translated to Spanish. You can load up to $300 on a Clipper card. Boarding starts 1 hour before your boat is scheduled to leave. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Loading Value and Automatic reloading. Get the Clipper app. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Season Tickets. Log in to your Clipper account. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. In person at the AC Transit Customer Service Center. Getting Started. Tag again or use another payment method. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Please plan accordingly and allow sufficient time. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. I loaded value online, but when I tried to use my card, it wasnt there. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Huh? The terminal is located on Alaskan Way at Pier 69. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Set up is easy and can be done on the spot or in advance while you are at home. And, to get it back, its an hour on hold, and three to five business days.. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. We will automatically send a declined payment notice to the email address in your Clipper account. You can use our automated phone service 24/7 to check balances and pass expiration dates. Why wasnt I notified this would happen? The Victoria Clipper V vessel is a passenger-only ferry. Select "Transit card" and "Add Clipper card". All rights reserved. Key Clipper information translated to Chinese. Phone. Need help planning your trip? Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. In addition, we offer a full range of beverages options, including locally-distilled spirits. Report a lost, stolen, damaged or defective card and discuss replacement options. We offer a variety of discounts as outlined here. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. This page includes protecting your privacy and information retention. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. I set up Auto-Reload, but its not showing up in my online account. Had to call a couple of weeks ago, and got a live person really quickly. For account-related This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco.

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