Controller error could result from one of the plugs from the controller not being correctly connected to the motor. Have you tried the recommendation of charging it for a while? He is very excited and wants to have it ready for display, Thank you for any interest and help you can provide! He had engineering degrees in Bachelors and Masters. It worked fine in the 'good' bike which is good news. Interested in a Bike with an Ebikemotion Drivetrain? Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. Check your brakes first. I get a message no internet connection or I get there is an error but it doesnt tell me what the error is and it also gives me a message to check for an email to finish the registration. Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. If the problem persists, contact your eBike dealer. Seems as though it will start now but shuts down momentarily. Check to find out if anything is blocking it or not. Please install the specific Battery Pack for your eBike System. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. If there is no change, check the connection or try a different charger. Reduce power demand and restart the bike. There are a few things to look over here. But maybe the key to its popularity is the motors discreet operation; the hub-based drive unit is neatly hidden behind the cassette, and it's controlled by one inset button on the top tube. Look out for the batteries and see if they are installed and fully charged or not. Did you solve it? The ebikemotion ones are inordinately expensive at 549 . Register using either your email address or Facebook account, at which point youll be let into the app. To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. And Error code 07 does not always indicate a hub motor problem. Its the power supply error of the electric bike. A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. Certain models of electric bikes with flat handlebars will come equipped with a handlebar-mounted control unit in lieu of the top tube button. Short curcuit at power output. After looking at online documentation it looks like it means there is an error so I downloaded their app to try to find out and indeed it told me it was an error: BMS 201 Im Balance. I used it all year without issue and then sometime during the winter months of feb until now it stopped working. What is the life expectancy of the battery? I just had it on charge the entire night and went to check now in the morning and still the same error. Error in the communication with the Battery Pack. If you have a waterproof kit then push the connectors in all the way in order to ensure contact and prevent any water getting through. If the battery prongs are not lined up correctly, the electrical circuit wont be complete. 0000002866 00000 n Wait until the temperature drops. The top-tube mounted button indicates battery life at a glance via a simple traffic light system. Here's a brief rundown of what these indicate: Blue - If you have downloaded the companion app to your smart device and have previously connected to the bike the LED will display a Blue light to indicate that the bike and app are now connected. If you are connected to the app an error code will be displayed. 0000030299 00000 n Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. Sunday: Closed. This increase in total capacity of the system will make it possible to increase the autonomy achieved with the internal If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. Got a new Ribble e-bike and want more assistance with how exactly it works. We showed the basic electric bike error codes, which can help you to get the exact issue. Therefore, when necessary, it's more than capable of doing its share of hard work up a steep hill. Can anyone help me please Battery blocked by a short circuit. Using OpenSource systems for navigation (OpenStreetMpa) and Weather (OpenWeather) Battery pack sensors are damaged. Temperature too low during charging. A rider of 90kg, over variable terrain, can expect an average distance of approximately 60 miles from full. This thing prevents the battery from working effectively. This issue leads to wear and tear. If it is correctly connected, replace the charge point and check with the APP to make sure that the charge is increasing. You are using an out of date browser. Sounds like a need to make a third trip back to Evans to see if they can update the firmware. The button itself is surrounded by an LED display that illuminates when the button is pressed. Battery Charge 25 pts. Reduce the discharge speed or stop for a few minutes. If the hall sensor is loose or has silicone interferences blocking its connection from the controller to the motor core, then this error is likely to appear. Is the amount of assistance supplied by each individual assistance level configurable? We've got you covered with our in-depth e-bike operation guide. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? f. Turn on the . Ray. Connect the charger to your computer using the micro-USB port. You can always refer to the user manual, your ebike app on your smartphone, or the manufacturers website to get a detailed description of how to fix electric bike error codes. Inverted polarity at charger. This image depicts where the battery level is displayed on the handlebar mount and what each colour represents. The X35 motor system is light, powerful yet extremely compact. Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike. Check wiring and the accessory connected to the light line. Contact us for further assistance. Short press the button to set the LEDs to flash. Check wires in the motor connector carefully, push the wires in all the way to make sure they are connected properly. Basically, he is a businessman and research writer. trailer Press J to jump to the feed. Its a tendency practiced by many riders. I need to update this post. Also, when the software encounters and the connection interrupted. So I just got my bike and rode it for a few minutes after taking out of the box and all seemed fine. Kel Walker, Hi Alvin, Just like any other machine, electric bikes break down. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. Underneath that is an explanation of each app feature and how to access them. With your e-bike purchase, you have the option to link to the MAHLE SmartBike Systems companion app. I got the same problem. I bought a Cannondale Treadwell ebike from Evans Cycles and right out of the box the bike didn't work, pink flashing light. E-Drive system: Mahle Motor Hub drive 40Nm . There you have the most commonly experienced electric bike error codes explained. Start Activity: Start Activity, as well as the whole app menu, is accessed through the app's menu drawer. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. Unplug brake pads, and to check each brake, restart the bike. The 250W motor has a 40 Nm maximum torque output. This video above details how to set up the Ebikemotion app, pair it to your bicycle, and basic overview of how to navigate the app. Here you can review the data from previous rides and optimise your training programs by recording, displaying and analysing various parameters. Perhaps the best feature of the Navigation function is the ability to add waypoints. If you do not get any power to the display then you should start with the battery as well as all the connectors. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. Do I need to pedal to ride this bike? I found the meaning on this site: https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. So for any one running into this problem I might have fixed the issue. I am delighted with the machine super fit. Do I need tax, insurance or a licence to ride the e-bikes? Download the Ebikemotion app, available on the Apple App Store or Google Play Store. 6.4 oz. Read caring for your electric bike to find our top tips for maximising battery life. If on your bike (the top tube switch) you don't have a flashing pink on the level indicator?) However, if it flashes white then the motor will not provide any additional assistance. Every error code defines different issues with the bike. The beauty of this system is that you are fully in control of how much assistance is offered at all times. This service is subscription-based and requires renewal annually. For instance, if it is a less challenging climb, you may not need maximum assistance. Contact us for further assistance. Did we choose a hub-mounted motor or a bottom bracket drive motor? At least one hall sensor wire of the motor may be damaged or disconnected. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. Excessive temperature during use. Pink Flash - There is an error in the system. ]#!MG;$sEEgm{VXBNK9^w`H0 y!qA4C+`Y& When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. You can buy the unit separately or replace it entirely in case of damage. Repeat the process described above to select level 2/Amber and level 3/Red. There is a fault on the power supply sensor. Bosch Battery Pack Owner's Manual. This can be very annoying if left on, be sure to turn it off! Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. Turning your smartphone into the ultimate cycle computer that includes the following functions. If the problem persists, contact your eBike dealer. JavaScript is disabled. HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z You may also have a blown fuse in the battery itself. Bikes ready for 48-hr dispatch. Throttle damaged or out of operation specifications. You may not get power if any of those are bent or do not contact properly. Ray You must log in or register to reply here. Charge the battery within the appropriate temperature ranges. Can I ride this in the wet? 0000017068 00000 n Check the position of the spoke magnet. BEFORE you click the link, please ensure the following; Remember to power up the bike BEFORE opening the app! It seems to me that in that situation you can only choose between the Assistance Levels via the iWoc ONE. No return alert - a reminder that youre approaching the point in which you have less battery than necessary to return to the starting point. Also that Mode is invisible to you in that situation. Hi my bike keeps giving the error 7 code I thought I had sorted it but it stopped going again, Hello One or more hall sensor cables could be disconnected or damaged. Enabling you to ride the bike just like any traditional non-assisted bike. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. Email us today, and get a reply within 24 hours on weekdays! Ebike Conversion Kits-Ebike Batteries-Ebike Accessories-EbikeCables and Spare Parts, All comments are moderated before being published, A short sentence describing what someone will receive by subscribing. It may cause a system failure or improper functioning. Quick User Guide - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT).pdf. Open up the motor map menu in the app settings and you can select 1 of 3 cycle modes. Speed or Torque Sensor Error The speed or torque sensor errors can get some errors as they have been overused. Bosch Active/Performance Line Charger Manual. Our aim was to create the lightest range of electric bikes in the world. Bosch Active Line 25kph Drive Unit Manual. Temperature too low during use. 0000030681 00000 n The speed sensor should be screwed into the motor lead plug fully. If you still cant solve any issue, simply contact the dealer and get the solution. Ensure that the throttle is released and try again. Properly inspect all the visible connections and see if the display is adequately engaged or not. Fatal Error. EBM App Activation 50 pts. The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. Check point is in good condition. Bikes ready for 48-hr dispatch. Elizabeth Davis. Seems to be a real issue with this battery after reading this thread. That voltage should match your battery. Once the start-up procedure finishes a single solid colour will be displayed. Well, let's say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. How long does it take to charge the battery? Monitor: The monitor screen is the main screen used in the app, which details battery life, speed, motor RPM, and even your battery life. I guess now I will try to take it to a dealer for an update such a shame a bike at this price point has such issues. Excessive charging temperature. GAIN TECHNICAL SPECIFICATIONS GEOMETRY SIZE 1 - SEAT TUBE (C-T) 2 - TOP TUBE (EFF) 3 - HEAD TUBE 4 - CHAINSTAY 5 - BB HEIGHT 6 - BB DROP 7 - WHEELBASE 1016 1022 1037 1051 1067 8 - HEAD ANGLE. Swipe top to bottom to switch between battery watt-hours remain on the battery and the weather forecast. I created this site, eBikeBuster, to guide people, who are new to an e-bike and dont have proper knowledge about its tools, accessories, and maintenance. There is any number of factors that can affect what range an e-bike can reach. What electronic drive system does it use? For the full list of error, always consider the manufacturers manual guide. Press Button A (top button) to change to the next level of assistance up to Level 3. 0000010427 00000 n Some errors may have more or less similar solutions. Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. Had to take it back to Evans and they changed it for a new bike (after a two week wait and a second trip to the store). Current sensor of the controller becomes damaged or disconnected. If so, ensure the switch is on. This subscription is good for eight total maps, with a map totaling one complete state. The bike and hub driven motor drive system components are IP54 rated so are protected against splashing but not full immersion. Sunday: Closed, 1352 White Pine Canyon Rd Health Heart rate monitor - Pairs your heart rate monitor to your phone Override recommended MHR (max heart rate) Sends you a notification based on what you set your max heart rate to be Enable auto assist - super cool! 0000000776 00000 n Thanks

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