Click Mark as Helpful Answer or use Kudos to say thanks, on I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I'm sorry to hear you're having an issue with upgrading your broadband. is there a solution to enable us to reset the password. You can call, live message, use the community forums, or use a relay service to get the help you need. This will give us a better idea of what is happening with these disconnections. Virgin Media Contact Details: Get in Touch Easily. 09:38. Did you know, 95% of our customers find the solution to their problem using the help and support pages. You can also check our help pages or learn how to contact us directly further down. Virgin Media contact number. Click to mark as a Helpful Answer, or use Kudos to say thanks, on on There are no guarantees that my advice will work. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. Did you ever get this sorted? https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. I thought that there was an option to say whether or not you were a VM customer. We would love to hear from you! 30-04-2022 I'm guessing you may be on the Oomph package like me which seem impossible to manage online. wikiHow is where trusted research and expert knowledge come together. Call for free to get your TV & Broadband sorted today. There are also no upstream or downstream signal level issues coming into your home. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. Virgin Media does not have a contact email, so employ a different method contact them. You can use your mobile number instead of your account number in this process. Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. This may indicate that it is being upgraded, or that the service has been temporarily suspended. 15:10. 2. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. I have tried on two home computers, my work computer and three different mobile devices. As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 Call Connection Service. 18:10. I can certainly appreciate your frustration with that. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. For broadband, TV, landline, and account enquiries, phone 03454541111*. 07-02-2022 wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. Has anyone else been able to contact them via online chat? I'm afraisd there isn't a contact email address. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. However, when clicking on such links, it generally redirects you to the contact or support pages. 15:15. The best way is to get in touch with them directly. 28-01-2022 11-09-2022 . There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. If you are calling Virgin Media Ireland from abroad, use 0035312458000. To find out more about the Community check out our Getting Started guide, 10-09-2022 Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. 09:05. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on That means you don't have to use Blueyonder.co.uk webmail interface! I could go to Google but would rather keep them all in the one place. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. The online chat button does not work! Contacting Virgin Media. To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. These changes affect all Virgin Media email addresses ending in the . This includes the availability of email addresses, phone numbers and callback forms. We only collect anonymous data. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Currently leading all aspects of fundraising - Corporate, Community, Events, Individual, Marketing, Social Media and Strategy - Mentoring and supporting the fundraising teams at BUMBLEance.<br><br>A creative person with passion for social inequities. For some reason, I cant now access this email from my iPhone as the password is incorrect. A Virgin mobile account alone is not sufficient. Possibly. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. All tip submissions are carefully reviewed before being published. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. on Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. Registered in England with number 02591237. Can anyone get into their web email? 15:38. 11:36, I have to give my credit card details which I am nervous about, on You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. If the email address to be blocked (i.e. Choose the destination location path to save Virgin Media emails. I've been on hold for about 3 hours total now. - View your recent mobile usage . I really dont want to lose this email address and would appreciate some Forum Support if possible. To purchase products or services, or to move your services, call us to speak with an agent. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Young Guns 2020 Winner, Sound Design The One Club. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. Aaron has been with Selectra for over 3 years. No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? You will be contacted by a member of our Complaints Team. Unfortunately he phone lines and other contact methods are extremely busy at present.. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Account number. Want to chat to a specific company? on Virgin Media on social media. The Virgin Media community has over half a million members. 4. For broadband, TV, landline, and account enquiries, phone 03454541111*. The Virgin Media community has over half a million members. 4. Pro tips & talking points. 13:16. 12:17. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this. All lines are open from 8AM to midnight every day of the week and if you call out-of . The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. The message chat was also down on Monday, on Hi Graham thanks for your reply. All rights reserved. Log in to your Virgin Media Business Mobile Account. 2. While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. Customer service 0345 454 1111. Virgin Media phone numbers. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. Follow these steps to cancel your Virgin Media contract: Alternatively, if you are within the first 14 days of having received your equipment or activating your service, you can cancel without giving any reason for free due to being within the 14-day cooling-off period. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. For further guidance on cancelling your contracts, take a read through our service cancellation guide. Opening hours are: on To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. It is0345 600 0789 for mobile customers. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. This must have been coincidentalI have one box with a line going to house(cable ?) Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. To find out more about the Community check out our Getting Started guide, on Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? 08-02-2022 Click Mark as Helpful Answer or use Kudos to say thanks, on Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. If the form does not allow you to complete the process, then yes, a letter is the only way. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. Please enter your email Forgot your email address email address ? Only Virgin Media Ireland provides online forms for contact. Virgin Media have recently changed the way you reset the password for a secondary email account. Before subscribing people to your distribution list, please: G o back to how it was.Oh! Its headquarters are in Hook, Hampshire, United Kingdom. Mon-Sat 9am-5pm. 150 - if you're calling from a Virgin Media mobile or mobile. Here to help! We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. By using our site, you agree to our. your sarcastic comment and emoji about me having internet is because I am using my 3G on my phone so I hope that helps your confusion. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. 09-07-2022 Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. Contact Virgin Media by phone, web chat, call-back form, email or social media. 28-01-2022 They can look at options outside of the bundle deal for you. 13-07-2022 Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. You can also contact Virgin Media by visiting the contact page on their website. Thank you for that information. If you're not using your own device, read our help on private browsing before you sign in. You can use the Live Chat service for sales, upgrades and complaints. 14:15, 13-07-2022 Business Development Executive @ Virgin Media O2 Business. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. on % of people told us that this article helped them. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. the email account is set up within my main virgin media account. You may have read posts here showing that the email address continues beyond 90 days but you should not . issue now resolved. Customer service for home 0800 064 3836. Selectra is currently closed. How to send a bulk email. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. Click on the next button to Backup Virgin Media . Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. 1. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. on 30-04-2022 As long as you have online access you can use that form. 56 minutes ago. 15:49, and miscreant example email address is very apt. 14:31. Welcome to the community! Sorry to hear of your service issues and experience with fraudulent calls. 08-02-2022 Click Mark as Helpful Answer or use Kudos to say thanks, on I'm very sorry for any issue you've had with contacting the team. Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. Lets take a look at these options now. GIVE US A CALL. 3. Click Mark as Helpful Answer or use Kudos to say thanks, on If you can you will be able to change the password from there. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. For mobile enquiries, call 03456000789*. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. These cookies allowed us to study how users navigate on the website. Thank you so much for your post and welcome to the community forums, it's great to have you here. What is it you need to speak with the team regarding? Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. 07-07-2022 I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . 0345 454 1111 - if you're calling from any other phone. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice." Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. Can you show us where you're asked for these. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. Customers can use the area codes to make local, national, and international calls. What error are you getting with that forgotten password page when you enter the security information? I opened my emails went into folders and clicked on Add an email account. You can leave your phone number and get a free callback. We are working on it.' The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"