We will only ever contact you in ways that you have agreed to. If you spend so much on a product you expect to be given a good service from the very beginning and for everything to be explained fully with your question answered. Kind regards, Wain Homes social media team. Wain Homes (North West), Kelburn Court, Daten Park, Birchwood, Warrington, WA3 6UT Email: CustomerCarenw@wainhomes.co.uk Severn Valley Wain Homes (Severn Valley), 1st Floor, Building 2, Great Park Court, Almondsbury Business Park, Bristol BS32 4PY Email: CustomerCaresv@wainhomes.co.uk South West If youre in, weve got jobs in management, construction, sales, site management and at our head offices that could be right for you. Morris Homes Head Office & North. They have and will do anything to get out if actually doing anything and we will be taking them to court to claim out money back on fixing the issues they wont. Greater Manchester, England, United Kingdom More activity by Andrea . Communication could sometimes be improved. We also use additional cookies to help us understand how you use the site and make improvements. Customer Success Manager at Sparta Commodities United Kingdom. Back . Total loss of electricity throughout the property, which cannot be rectified by resetting the meter trip switch. These will only be set if you accept. MH. Our Customer Care Team will acknowledge and escalate your complaint to our Construction Director within 5 calendar days. . Find more details about the NHBC resolution services at www.nhbc.co.uk/homeowners or call 0800 035 6422. Hi Diane, were sorry to hear this and appreciate you taking the time to share your thoughts and experience. Brilliant experience from start to finish, our sales agent Jade from Denton crownpoint was super helpful and replied to any queries I had within 10 minutes! Hi Steph and Mel, we'll make sure your feedback is passed on to the team at Crown Point so thank you for taking the time to share your experience. Hi, thank you for sharing your thoughts. 5* member of staff that Wain homes should be proud to have! Call our Customer Care Team during office hours and well arrange to visit your home to investigate the problem. Unfortunately, we know from time to time things can go wrong. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. To apply for this position, please attach a copy of your cv with a brief covering email to kate.ralston@wainhomes.co.uk Inclusion and Diversity are paramount to us here at Wain Homes. We will only ever contact you in ways that you have agreed to. Thank you to all of the team, and especially Jodie who has helped us through the sales process. Advise your friend to hide their friends list ( details here) so scammers cannot see who they're friends with (and. The couple of issues we have found have been dealt with immediately and without question or hesitation. We bought a house over 7 years ago on the Hillcrest /Miners View development in Up Holland and we are still waiting for the estate roads to be finished off. If the problem is caused by poor maintenance or misuse, you will be liable for any call out charges. A couple left "devastated" by the poor construction of their new build home have put the house up for sale on Facebook just 10 months after moving in - at 50,000 less than the original asking price. Hi Lindsay, thank you for taking the time to share your experience. Emma Grundy Senior Customer Care Coordinator Wainhomes North West Manchester. It's ruined the skirting boards and the plasterboard. Date of experience: 15 February 2023 Reply from Wain Homes 17 Feb 2023 We are Wain Homes, with teams in the North West, West Midlands, Severn Valley and the South West. The quality and finish to our home is truly amazing. Many thanks, Wain Homes. wainhomes customer care north west. ( See below.) he's very reassuring as well All the staff we've dealt with keep encouraging us to ask for any issues we need sorting or looking in toOverall, we're very happy with Wainhomes, we'll buy from them again in the future. Many thanks, Wain Homes social media team. We had an issue with our heating and the programmer not firing up the whole house heating. To ensure you receive the quickest possible response, we advise customers to contact the Customer Care Team via the contact details provided and not through our social media channels. The site management is run exceptionally well, all snagging was promptly dealt with and the overall build was of very high quality. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We came to our local wainhomes site after having a bad experience with purchasing a plot with another developer. For complete loss of water, check with your local service provider that they have not turned off the supply to carry out repair work before you contact us. Hi Michelle, thank you for choosing Wain Homes and for sharing your feedback with us. Open all windows to ventilate your home and contact your gas supplier immediately. Our Construction Director will respond within 10 calendar days. Were a successful family-owned business thats 50 years in the making. We were kept up to date as the house was built and they were there to answer any questions along the way. We use necessary cookies to make our site work. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. Emma Grundy Head Of Project Management at Elephants Can Dance Greater Sydney Area. WHAT HAPPENS IF YOU'RE STILL NOT SATISIFIED? We take all feedback we receive seriously and would like the opportunity to look into this further. Looks awful. Menu WAINHOMES (NORTH WEST) LIMITED Aug 2020 - Oct 2021 1 year 3 months. For more information see our, Your full name, address, telephone number and email, Nature of complaint and department it involves. Severn Valley. Hello, we bought a home as shared ownership through wain homes/Cornwall housing. And even when we got the house were in contact for any queries we had! with teams in the North West, West Midlands, Severn Valley and the South West. It's not the seal around the door that's the problem, it's the lack of a cavity tray that's causing the issue.And as it happens, there's a whole row of houses on my street that's been having the exact same issue, and exactly the same radio silence from the Care Team. All the best, Wain Homes social media team. Always evolving, always looking forward and always looking for new people who share our ambition. I would like to receive updates from Wain Homes on this development or others nearby. These will only be set if you accept. Simon has patiently answered my many questions and went over and beyond helping me in tasks that I suspect are outside of his job description ( including helping me put up my outside Christmas Reindeer ) Mark then was key in sorting out the snags , many of which he completed himself. 03 Mar 2023 @ 16:35. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Mill Pollitt, thank you for choosing Wain Homes and for sharing your feedback with us, we will make sure this is passed onto the team at Heathfields. We use necessary cookies to make our site work. Customer satisfaction is our top priority. 30 June 2023, Last accounts made up to Tell me more Everything's just right Quality assured Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. For more information see our Cookies page. Well make sure your feedback is passed on to the team at Charter Walk. Because its a place where you want to work. Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. Cant find the right job today? We take all feedback we receive seriously and would like the opportunity to look into this further. Market-leading rankings and editorial commentary - see the top law firms & lawyers for Commercial property: Bristol in South West The Legal 500 > United Kingdom - Solicitors > South West > Real estate > Commercial property: Bristol Hi, thank you for sharing your thoughts. Please provide our team with as much information as possible in order for us to investigate your issue and resolve it as quickly as possible. She diligently chased up the contractors (Kildare Plumbing) who were a little slow in responding (no fault of wainehomes of course). 2023 Trustpilot, Inc. All rights reserved. For more information see our. These will only be set if you accept. Hi, thank you for sharing your thoughts. They have done a patch job on the render that looks like a bad council job and they will not put it right, despite promising if there was a noticable join they would re-do the whole render. She was cheerful and polite and answered all questions I had about the property without hesitation.During reservation of the property she outlined everything clearly and made sure I understood my rights as a buyer and all of the paperwork we had to go through. No one from wain homes has even tried to contact us and have tried also Cornwall housing many times as well and not even a phone call/ email . We have been in our house since December and couldnt have hoped for a more supportive site team, Paul has been very helpful and proactive, the snags were all addressed and he always makes time to listen attentively. At Wain Homes there's a personal approach to everything we do and it's what makes us, us. All the best, Wain Homes social media team. 06 Jun 2017 - 29 Sep 2021. I contacted their CEO, who hasnt even bothered to acknowledge the email I sent!! Karen from the sales team was excellent. North West. We have had him come out several times over the past few months and hes done every job with great skill and professionalism. We absolutely love our new home and cannot wait to make new memories, thank you Sue & Phil Brookhouse. Companies can ask for reviews via automatic invitations. We also use additional cookies to help us understand how you use the site and make improvements. House isn't even 2yrs old and it has green algae already. Hi Sofiya, thank you for choosing Wain Homes and for sharing your feedback with us. These will only be set if you accept. Posted on June 16, 2022 by June 16, 2022 by Thats why we check in with you regularly over the first few weeks to make sure everything is ok. Youre moving into your new home and you want to keep it looking and working just the way it should. The love the house, the quality of the build is of high quality and the finish too. We use necessary cookies to make our site work. tippah county news. Many thanks, Wain Homes. Hi Annabel, thank you for choosing Wain Homes and for sharing your feedback with us. Please refer to your boiler user guide should a fault be displayed. We take all feedback we receive seriously and would like the opportunity to look into this further. Appalling communication.And also, the external render is terrible. Home is lovely but after care is appaling ! When drain water is causing a flood or overflowing internally or externally, or if the blockage is caused by a construction failure. funeral tributes wairarapa. Thank You! Contractors & Consultants Construction company Wain Homes Wain Homes Reviews 848 Great 3.9 VERIFIED COMPANY wainhomes.co.uk Visit this website Write a review Reviews 3.9 848 total 5-star 63% 4-star 7% 3-star 2% 2-star 2% 1-star 26% Filter Sort: Most relevant KB Kirsty Beaman 1 review GB 25 Jul 2022 Amblers Meadow , Leigh, 5* A very stress-free process start to finish. WAINHOMES (NORTH WEST) LIMITED 13 Jan 2009 - 29 Sep 2021 WAINHOMES DEVELOPMENTS LIMITED . All the best, Wain Homes. The times repairs are carried out will depend upon the nature of the problem and the availability of any materials. Rubbish! We just get the key from Wain Homes at Crown Point. However don't expect Wainhomes to fix it they will just ignore emails and shirk responsibility as they always do. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. We have had our keys for a week and nothing has been too much trouble for Jodie and on the Higher Trewhiddle site. Any minor issues have been dealt with efficiently. Check with your electricity supplier to ensure that they have not turned off the main supply for repair work and that there is no local power failure. Who would complete the sale on their house with this issue? Appalling communication.And also, the external render is terrible. Hi Dino, thank you for choosing Wain Homes and for sharing your feedback with us. Whatever youre looking for, were here to help. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. Well make sure your feedback is passed on to the team. 917 views, 13 likes, 1 loves, 14 comments, 1 shares, Facebook Watch Videos from Wain Homes: Meet Max Pitcher, newly appointed Construction Director - Wainhomes South West. Here are 8 tips for writing great reviews. Bought 12 months ago, typically snagging, these took a while to resolve but it was done however there are a couple of points that have really soured the experience with Wain Homes.4 parking bays outside mine and my neighbours house, actually can only fit 3.5 cars and after 12 months still no street sign? 2 Centro Place Pride Park Derby Derbyshire DE24 8RF . to get the jobs finished in a timely manner. Hi, were so pleased to hear you are settled in your new home! Land Director @ Wainhomes (North West) Ltd; Senior Land Manager @ WAINHOMES (NORTH WEST) LIMITED; see more Strategic Land Buyer @ Wain Estates; see less Education. due by We do everything we can to deal with our customers in a fair and responsible way. Right from the start we were looked after by Wes and the tele-handler Tom who works very hard and knows everyone. Jodie and Erin have made the whole process as stressfree as possible and have gone above and beyond from enquiring to completion. During office hours (Monday to Friday between 8.30am and 5pm) call us on: North West: 01925 885400 Severn Valley: 0117 374 4300 South West: 01392 448900 For out of hours (weekdays after 5pm, weekends or bank holidays) call our 24 hour Customer Care Helpline on: North West: 0345 601 3270 Severn Valley: 0345 366 9917 South West: 0345 601 3594 Ignorant and unhelpful - Been living in my property nearly 2 years now and been asking Wain homes to repair things and make things right, I've tried to email, speak to the site manager and call but nothing has been resolved. We had a condensation problem which caused water to stain the walls which they investigated very quickly and got the correct company in to fix the issue. For more information see our. We take all feedback we receive seriously and would like the opportunity to look into this further. But sometimes things can go wrong even in new homes. Wainhomes in December 2018 applied for outline planning permission for up to 100 homes at Chain House Lane, Whitestake. Wainhomes is currently constructing phase two of the Cheerbrook Gardens development on this land. If you are not satisfied that your complaint has been fully resolved by our dedicated Customer Care Team, you can escalate to our Customer Care Manager in writing by email or letter. General Enquiries 0870 336 4400 Sales Enquiries 03300 290 709 Customer Service 0800 954 8424. We have had him come out several times over the past few months and hes done every job with great skill and professionalism. They claim the Wainhomes property in Honeymead Meadows, South Molton, was riddled with faults including leaky windows, blocked drains, warped floors and even unpainted walls when they arrived.. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. Dave the Site Manager, has gone the extra mile to make sure everything on our snag list was rectified. All the best, Wain Homes social media team. I would like to receive updates from Wain Homes on this development or others nearby. We wish you all the best in your new home. Customer Care Coordinator at WAINHOMES (Severn Valley) Limited Severn Beach, England, United Kingdom198 connections Join to connect Wainhomes (Severn Valley) Limited Brimsham Green and King. The recent bad weather has made the situation worse and given that this is a family estate with young children it is vital that this is repaired. We moved onto the Paddocks estate in Preston in 2020. We use dedicated people and clever technology to safeguard our platform. And this support doesnt just stop when you pick up the keys to your new home. Like some of the recent reviews, it looks like everyone has finally had enough with the excuses that have been made by Wain homes - it's time for action to actually 'finish' the new build estate.A side note to dealing with Wain homes, It felt underhanded and sneaky how after less than two years of being in our new home that Wain homes had already managed to sell on our properties' leasehold without offering the chance to buy it out ourselves, prior to selling to on to a private group. South East: Redrow House 6-12 Talbot Lane . We have requested further details from you via Trustpilot so we can share your feedback with the regional team. Dave the Site Manager, has gone the extra mile to make sure everything on our snag list was rectified. In terms of snags, we have had a few issues which have been mostly dealt with now - persistence with the customer care team is key. Hello, we bought a home as shared ownership through wain homes/Cornwall housing. Many thanks, Wain Homes team. Read about their experiences and share your own! Starting from just a two-person operation working from a small office in Southport, the business now employs a full complement of sales, support and administration staff. We use dedicated people and clever technology to safeguard our platform. Senior Customer Care Coordinator Wainhomes North West 3w Report this post Report Report. Bought a house fromWainhomes And have been left with an awful shower.. they have decided to modernise there showers which you would think would be a great thing however it isnt. Report this profile . Your Wain Home comes with a 10 year NHBC Buildmark warranty, the first 2 years of which are covered directly by Wain Homes. They blame the delay is due to Council, the council say its Wainhomes. The customer service and response from Wainhomes has been awful.They maintain the land around our house and have failed despite several requests to fix part of the fencing that was damaged over a year ago due to severe weather damage. Hi Olaide, thank you for choosing Wain Homes and for sharing your feedback with us. You can change your cookie settings at any time. The 2 site managers, Rob and Chris have been so helpful and are always checking in to check that we are happy with everything, there doesnt seem to be anything that is too much trouble for them. We take pride in doing things the right way for you, so were here when you have questions and need updates about your new Wain home, what stage youre at and what comes next.

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