I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. Tip Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. if (document.context) document.write ("&context=" + escape(document.context)); eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Learn more about our. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. I just sell locally to avoid all shenanigans. Start a return. See the table below for guidance on issuing a partial refund. Buyer's expect returns. I feel that I am being totally screwed. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. I recently asked eBay this exact same question. But I certainly won't be surprised if I have to allow a return anyway. [CDATA[ For most purchases, buyers are refunded to their original payment method. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Returns related questions? Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. For more information about buying and selling internationally, please see our policies on International selling and International trading. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Buyers can find estimated delivery information in their Purchase history. In some cases, your response options may differ. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. You accept returns in your policy, and the buyer changed their mind about a purchase. There is no more seller protection. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". If you're responsible for return shipping. We've outlined yourresponse options below. If you offered free shipping, you'll need to refund the buyer the full amount of the item. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. This is a good option for low-value items. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. Extortion is now excusable as long as buyer mails you back anything including a brick. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. I denied the request, now Im pretty much waiting for negative feedback :(. Accept the return:The buyer will send the item back to you for a full refund. I.E. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. 01:39 PM. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Carefully check the returned item before issuing a refund. Also this makes the process require the buyer send the item back instead of filing a claim. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Once you've accepted a return, the buyer should send the item back to you as soon as possible. When listing an item, it's important to include your returns address - opens in new window or tab. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. From my experience it does deter some buyers from initiating a return request. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. if (!document.MAX_used) document.MAX_used = ','; document.write ('&cb=' + m3_r); if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); This can be useful when the buyer isn't completely satisfied with their purchase. eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . What in the actully insanity is this? If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If an item is being returned, the seller is responsible for return shipping. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Select the percent you want to deduct from the refund amount. If we're asked to step in to help, we may ask the buyer to return the item to you. The seller may exclude original shipping costs from the refund. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. Returns not accepted is outdated online. Choose the item above to start resolving a return. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Select your reason for the return. New comments cannot be posted and votes cannot be cast. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. IMO as a seller its always better to accept returns, as you then have some control. You are not allowed now to dispute a not as described return. Create an account to follow your favorite communities and start taking part in conversations. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. Should I wait for the seller to contact me? If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Read our article on, Need help with return shipping? I received two return requests this evening. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. You can choose whether to accept returns if a buyer changes their mind about a purchase. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Something went wrong. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. the seller life. I quit selling on EBay for this reason. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. You can choose whether to accept returns if a buyer changes their mind about a purchase. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Press question mark to learn the rest of the keyboard shortcuts. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. This can be useful when the buyer isn't completely satisfied with their purchase. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Add a message to the buyer explaining why the refund wasn't full. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. If the buyer is responsible, choose your return address from the dropdown menu. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. To maintain that trust, we expect all members to treat each other with respect. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Select your carrier and enter the tracking number. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. if (document.context) document.write ("&context=" + escape(document.context)); eBay closes the case. Annoying isnt it. Who is looking out for us ? var m3_r = Math.floor(Math.random()*99999999999); Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. Please use this in a story so everyone knows. The seller claims the item is not compatible with his mobile device. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. In the wrong place? Enter the amount you wish to offer the buyer. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. eBay may hold the return request open for up to 35 business days after the date the return was accepted. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Tip There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. @missjen316 wrote: Fit issues are not covered by the MBGs. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Its visible in my pictures even though I didnt see it nor did the buyer. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Both buyers and sellers must meet all applicable return requirements. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Save the label to your desktop or mobile device. This is a good option for low-value items. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). I recently sold a dji osmo mobile on eBay, I specified no returns. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. When a seller opts to 'not accept returns' it can be a benefit to buyers. Both buyers and sellers must meet all applicable return requirements. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. I've tried sending messages, and all he says is "it doesn't work". Should I wait for the seller to contact me? Sellers are required to deliver the item as it was described in the listing. Currency exchange rate applied to refunds. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. I am not saying that's what OP was doing, just informational, since they are new to SNADs. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Buyer Return Request for "Doesn't Fit" - What are the policies? Sorry if these are easy answers, I've never done this before! Classic Ebay sneak move. And we had to let him. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. document.write ('&cb=' + m3_r); As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. The amount he wanted back was pretty much the whole amount once I deducted shipping. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Trading Cards have a more limited return window. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. How to give a partial refund after the item is returned. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. What happens if an eBay seller doesn't accept a return? - Quora When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery This is a good option for low-value items. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. But, yes, you get refunded and get to keep the item as well. document.write ("
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