How to Find an Item Lost in the Charlotte Airport You may also call 704-359-5555 for the latest parking information. Once you have your bags in baggage claim please give us a call at our dispatch number, 828-312-0488. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. Please click here if you want to report about Delayed Baggage. Security checkpoints A and B are the closest to Concourse B. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. The maximum amount reimbursable for your replacement purchases or the complete loss of your baggage is ca. at the Lufthansa service counter at the airport. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Number of Bags Received * Required. JetBlue Airlines: 704-264-0728 or e-mail cltlostandfound@jetblue.com, United Airlines: 704-359-8765 or 800-221-6903 or e-mail web-baggage@united.com, U.S. Airways: 704-359-8765 or 800-428-4322. For checked baggage, the airline is liable, regardless of fault, for any damage caused to the baggage in its care. Daily: 4:15 a.m. - 10:30 p.m. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. Let's face itit's pretty easy to lay down your phone or laptop and then be distracted by something and leave it, or to leave your laptop, cell phone, watch, or even shoes in the TSA checkpoint. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. For additional media information visit cltairport.mediaroom.com. Designated smoking areas can be found outside of the terminal at the far west end on the departures level, and near doors A and D on the arrivals level. This site is protected by reCAPTCHA and the Google So, if you left your item there, call 704-359-4316. We greatly regret damage to your baggage during transport. Please provide a description of the damage (500 character limit) Attach Pictures . Opens another site in a new window that may not meet accessibility guidelines. Our customer self-service tool below can help with changes to existing reservations! If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. TSA takes the responsibility to fairly adjudicate claims seriously. Since then Amar has endeavored to turn his gap year into a "gap life" and has spent the last 13 years traveling the 7 continents. An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. Contact Reservations Back to top The only way to get between concourses is to walk there are no trains or electronic people movers. Terms apply to offers below. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Once we have received your complete damage report, you will be given confirmation in writing with a reference number. #C, Charlotte, NC 28217, On an airplane or within the boarding area: contact the, In a restaurant or inside the food court: contact HMSHost at, In a shop: contact the Paradies Shops at 704-359-1890. It may be helpful to use this technology to locate your baggage, if available. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Track Flights, Search Fares, Locate Airlines. Seating with charging stations can be found at gates A21 to A29 and throughout Concourse B. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Charlotte Douglas International Airport Address 5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA Phone +1 704-359-4013 Web Visit website Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. Contactlost and found to locate items left at the security checkpoint. Airlines are free to pay more than the limit, but are not required to do so. If you have already filed a claim please contact our Call Center to receive information about the delivery status. busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Damaged Baggage. If you left your item on a plane, at the ticket counter, or in the gate area of your flight, it may be with that specific airline. Locations include Concourses B, C & D, Baggage Claim Area; along upper level ticketing counter curbside & the Hourly Parking Deck. Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. If you have left something behind on board one of our aircraft or in one of our Lufthansa lounges, please report this immediately on arrival either: With the help of your detailed description, we will carry out an intensive search and endeavour to locate this item as quickly as possible. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. For some of these, the contact number is just the main airport number. Weve listed hotels below that are 1.6 to 4 miles from the airport, ordered by distance. It may also be here if whoever found it turned it into an airport employee. Customer Self-Service Need to change, cancel, or edit your flight itinerary? Safe travels! Frontier operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. Charlotte Douglas International Airport does accept mobile boarding passes. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. You will not be contacted if the item was not turned in. FRALH12345) by email. Chat With Us 24/7. The law applies only if the damage report and the claim for compensation have been made within the time limits set out in the Convention. If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. 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We recommend you arrive to the airport at least 3 hours before your scheduled departure for international flights. CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. A TSA PreCheck Enrollment Center is located in the atrium after security and applicants can visit here for an enrollment interview. If in doubt, please contact each agency individually. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. We are in no way associated with or authorized by the Charlotte Airport authority and neither that entity nor any of its affiliates have licensed or endorsed us. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. Near connecting walkway, next to flight information monitors, Concourse D Claims that requirelaw enforcement investigation may take longer. Help and Contact | Lufthansa Bags If your bags are lost, you must file a claim at the airport in the Baggage Service Office. To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. We are here to support you with your inquiries 24/7. It will NOT be published. Southwest Airlines operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. American Airlines, Delta Air Lines, and United offer curbside check-in at Charlotte Douglas International Airport. Airlines are not allowed to set an arbitrary daily amount for interim expenses. Is curbside check in available with wheelchair service. An official website of the United States government. Get our travel tips Delivered to your inbox. FRALH12345), and also change your details. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. Valuables such as jewellery, money, or laptops must be transported in your carry-on baggage and are excluded from liability. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Airlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.). Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. Please save your control number; you will need it when communicating with TSA and to check your status. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. American Airlines Lost Baggage Claim & Baggage Tracking Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. Alternatively, you also have the option of going directly to the lost property office (Terminal 1, Area A, Level 0, Monday to Sunday from 08:00 hours to 16:00 hours). The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. It houses baggage claim A1-A3, B, C, D & E. there is an Info desk, ATM & Baggage Service between B C. Baggage cart rentals are provided by Smarte Carte. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Air cargo and small package services: 614-338-6740. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. 2023 Red Cirrus, LLC. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Charlotte, NC. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. American customer service Customer service American Airlines Track Flights, Search Fares, Locate Airlines. A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. Please save your control number; you will need it when communicating with TSA and to check your status. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. Safe travels! The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. What can I do if my baggage has not been found within five days of reporting the delay? ** Day Pass for any passenger. See our Advertiser Disclosurefor more details. Passengers should file a baggage claim with their airline as soon as possible. All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. In the event of damages to carry-on baggage, liability only applies if the airline or its personnel can be shown to have caused the damage. Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags contents - subject to depreciation and maximum liability limits. It seems that you have already subscribed to this list. Baggage Recovery Center For questions, assistance or feedback regarding baggage delays, damaged bags or items left on United aircraft, contact us by using the information below. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. Walkways from the Level 2 elevator lobbies provide access to and from the terminal. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: Concourse A The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. There's usually a general airport lost and found for items in the airport common area, plus a lost and found specifically for TSA if you left something at a checkpoint. Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. Have a Question? CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. 5501 Josh Birmingham Parkway You may file a claim if you are injured or your property is lost or damaged during the screening process. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. Airlines may have different policies to determine when a bag is officially lost. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. The majority of missing items of baggage are found within the first 24 hours. Website: cltairport.com How to enable JavaScript. For more information on our advertisers, see here. The main terminal is the central body of the airport and consists of 3 levels. Youll see them sporting a Pet Me vest with a handler. Is a reservation required or a telephone # to call when landing? If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. Lost & Found. This site does not include all credit card companies or all available credit card offers that are on the market. Compensation is specified in so-called Special Drawing Rights (SDR). Concourse E consists of 33 gates numbered E1 to E13, E18, E20 to E31, E36 to E38, E40, E41, E43, and E45 and is situated on the east side of the airport. Charlotte Douglas International Airport Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Delta Airline Baggage Claim in Cleveland, OH - Yellow Pages 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. CLT has a good selection of hotels located from 1.6 miles away and further. We have Answers. What should a passenger do if his or her bag is missing after taking a flight. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. Ans: Contact American Airlines via phone or at their lost baggage counter. Please enable JavaScript to fully experience this site. Once your incident report is created, you will need to continue the process by filing a claim. If assistance is needed, please call 704.359.4038. If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. Find 8 listings related to Delta Airline Baggage Claim in Charlotte on YP.com. Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Charlotte Airport Full Guide - Airport LLC Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. All Rights Reserved. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. Contact us If you are outside the U.S., call reservations. Lounge access may be restricted at times due to capacity. These exclusions are typically listed in the airlines contracts of carriage. CLT Parking Charlotte Douglas Airport CLT - iFly We will let you know exactly when we will be there to pick you up! In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. Accessibility - Charlotte Douglas International Airport 28219, Airport website opens external site in a new window. Problems with your baggage | Lufthansa Click here to see a list of advertisers that we work with. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance.

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