Item specifics. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. In hindsight, it's not worth the risk. - tracking shows delivered Durham DO (and Durham is 300 miles away from my home). by El Greco Sun Feb 03, 2019 3:17 pm, Post Buyer rang me and said they dont know how to mark the item as delivered so i said to just send me a message on ebay to say she received the item, anyone know how to mark it as delivered as my money still on hold? (Not Ebay). They may be able to issue a chargeback or if it's a credit card it might be covered by statutory card purchase protection. eBay Item Not Received but Says Delivered? Hey guys, I'm at a loss as of what to do. 30-01-2014 Is that really what she said? Item marked as delivered but buyer says not receiv Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. by NewOldGuy Fri Feb 01, 2019 5:14 pm, Post You dont have to bother figuring out how to file a claim or request a refund by yourself anymore! More often than not, when buyers and sellers find themselves at odds over whether a package was ever delivered, it is the shipper that is to blame. Many ebay buyers will claim INR if they got an item with no tracking, because they know they will win the claim) kingu42 3 yr. ago sending it back from where he purchased i Last week I'd been disliking going to the purchase history screen for You will be able to file a missing package claim within 60 days from the mailing date. I'm not allowed to protest. I'm not suggesting that the seller take the hit. on 30-01-2014 When I opened the item, the wrong thing was inside Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. Use our app to draft documents and contracts, get them notarized, or send them using an online fax functionality of our app. There, you will click on the Purchase history link on the left sidebar, locate the item in question, click See request details, followed by Ask eBay to step in. eBay will then review the case and respond within 48 hours. You can always tell, too, because the scan says delivered at some odd time like 9:44 am when the USPS carriers never get here until mid-afternoon or later, ever, ever. Last updated on Oct 28, 2022 14:04:21 EDT View all revisions View all revisions. This isn't abnormal. by nguy44 Sat Feb 02, 2019 5:02 am, Post As for the packages sent with Priority Mail Express, if they dont reach you within two days from the mailing date, you can request a refund. I Browse eBay eBay HelpSign In Community eBay Announcements eBay Announcements Discussion Boards Inside eBay However, it would be a good idea to ask the buyer to: Note that eBays policy on missing items is explicitly clear buyers are entitled to a refund under the Money Back Guarantee. This was the 1st iphone they were selling. The RM advisor further added that "they don't think the sender will make this easy by asking RM this information, as they have clearly made a mistake by not adding a full address, and since they have sent such a valuable item using a non-insured service, they will only get 50 compensation". 1839-1866 O HALF DOLLAR Seated Liberty NGC SHIPWRECK - D5 $ 99. Amazon Package Sent to the Wrong Address? If the package was sent through USPS, you can with decide to pay a visit to the post office with your tracking number and have them trace the exact shipping route. Ebay requires tracking on everything you sell, otherwise you forfeit all seller protection, because there is no evidence you even sent anything aside from the buyer's word (and lets be frank, everybody lies. If as an eBay shopper you made a purchase on eBay a month ago, and you have waited and waited for it to arrive but you have finally contacted your seller, only to be told that it was delivered weeks ago, only it wasnt. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Could be a Compromised Account. If you're getting a refund, it will go back to your original payment method. by criticalmass Fri Feb 01, 2019 9:00 pm, Post You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. by criticalmass Sun Feb 03, 2019 11:23 am, Post This will automatically close the Ebay case but paypal are more likely to properly investigate. Also, with your tracking number handy, contact the carrier (USPS, FedEx, UPS, or whichever company was tasked with the delivery), and check their website for details. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "item not received" request. They will tell you if the item was mis-delivered. A person receives packages or parcels containing various sorts of items which were not ordered or requested by the recipient. 09:58 AM. VISA the credit card doesn't allow buyers to file chargebacks 1 day. I am unbelievably disappointed. The next thing to do as a seller with a missing item is to make an insurance claim with the shipping company. i asked here to send me a message saying she got it so when i ring up tomorrow i can tell customer support. If by PayPal, your best bet is to file a dispute under their 180 day buyer protection policy. This has happened to me a couple of times with eBay initially refusing to protect me. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. Check out the table below and choose the tracking method that works best for you if the courier service is USPS: Can I file a claim if USPS fails to deliver my package? - Concierge have never stolen any parcels, the lady is very nice and keeps everyone's parcels locked away. The "Seller" could have just posted anything else of a similar weight. Edit: Okay AP don't diffentiate between parcel post and click and send (which is definitely tracked to the door). Check where it was actually delivered to after it passed through Durham. My building has a concierge service, but the receptionist confirmed that she received no parcel for me. Our Free Trial Card and Burner Phone products can help you try out any service without being spammed or auto-charged later on. I think this was FedEx--I called them, they confirmed delivery and maybe even talked to the driver? Sit back and relax while we do the work. by michaelingp Sat Feb 02, 2019 12:09 pm, Post . Check if it was delivered to the wrong address. While the majority of eBay packages tend to arrive at their intended destination, it is an unavoidable fact of life that some may not. Find many great new & used options and get the best deals for 2022 $2 "C" Mint Mark - 75th Anniversary of Peacekeeping Card at the best online prices at eBay! I would also be leaving neg feedback as the seller is not doing the right thing in locating the item and opening a complaint via Aust Post, on The big advantage of using PayPal is that, unlike eBay, it is regulated by the FSA. The Financial Ombudsman Service might also be an option, but that would depend on the details of 'delivery'. File a Claim! In fairness to them if an item is stolen at the door - I can understand that they cannot be responsible. First thing you should do is look at the tracking on the RM website. I don't think it was misdelivered, I think the seller sent it to a mate in Durham, but that means they get nowhere near the seller protection offered by the MBG. Use our app to get compensation for: Many companies start spamming you with unwanted correspondence as soon as you start using their products or services, but our app can put a stop to that. by Teague Sat Feb 02, 2019 12:11 pm, Post You do not have permission to remove this product association. You are welcome. I know they will say that you need to get the seller to open the claim, but when pressed, they will do it to avoid someone from HO riding them over their screw up .. on Blog Home Uncategorized ebay item marked as delivered but not received. purchase history. 04:16 AM. eBay will not rule in your favor. 05:23 PM. Looking back I can't really believe this story: When I lived in an apartment I had a (rather important) package once "delivered" that I did not receive. Heres what to do: To track your package online, follow these instructions: Download the official USPS app for Android or iOS and use it to find your package, A courier attempted to make a delivery, but you werent there to receive the package, You changed the initial address after it was accepted and confirmed by the system, You failed to provide the required documentation, so customs caused a delay, The access to your property requires a courier to have an access code that you failed to provide when placing the order, The items you ordered were restricted/prohibited, Weather or traffic conditions stopped the courier from making the delivery, You gave incorrect info when placing the order, Tell the rep about the status of your package and your request, Choose USPS and provide the required info. It is the sender of the parcel that has to in initiate the complaint with Aust Post. Just to be fair to the post office, they do deal with a ton of volume, so there are bound to be a bunch of complaints along the way. Even in that case however, the UPS system will indicate the exact area where the shipment was left. As the tracking says delivered, you should win a dispute should she open one. the buyer said she has the item for a few days and ebay told me they have to wait till there is confirmation. We'll make sure that you can subscribe to any free trial risk-free or cancel a service you don't use in a matter of minutes! This reflects doubt. Usps tracking is often flat wrong. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? However, RM cannot send me any written communication because 1. the parcel wasn't addressed to my correct address and the sender should contact them not the reciever (published on their website). We are unable to accept for return any product received after the expiration of the RMA. You can track your package by calling a USPS customer service rep, but note that the reps dont have any additional info apart from what they can find on the official website. To get a refund with DoNotPay, you should: We will automatically send the claim to the couriers claims department. Second, not sure where you got your info from. I bought a fairly expensive card off of Ebay. eBay seller which, went it arrived, was not as described.The item was EBay will then share the details of your request with the seller, including whether you are asking for a refund or a replacement item, at which point the seller has three days to respond. The external trigger of the marlin 336 for sale has recently received the second recognition in stock among shooters as a design solution that provides greater security when handling weapons and. Sheesh. by El Greco Fri Feb 01, 2019 10:52 pm, Post I bid, I win, I pay - you deliver Message 2of 14 See Most Recent 1 Helpful Reply 05:20 PM If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). 10:03 AM. For my first free 2 day delivery I ordered an Amazon Firestick. worried? If you use our app, you'll have no trouble filing FOIA requests, passing government exams, reducing property taxes, as well as drafting legal documents and getting them notarized in a single app! If the package was sent to the wrong address, you will be better positioned to explain your situation in any discussion or dispute. . I ADVISE you to seek ADVICE. USPS Says Delivered But No Package (What To Do). Save time and improve your bottom line with eBay fulfilment by Orange Connex, Weekly Chat with the eBay Community Team- 01.03.23 @2pm, Fee changes for business sellers starting from 2 March 2023, Gotta sell em all! Should I be 26-06-2019 Hi All I purchased a handbag and it's been marked as delvered on Monday but it did not arrive with my Monday parcels. It's still not here yet. However, another alternative to the refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. by go_mets Mon Feb 04, 2019 8:25 pm, Post Thanks, desperation makes one take silly risks!!! Seller notes: "Uncirculated C Mint Mark" . If your eBay buyer hasnt received their package yet, but the status says its been delivered, they should track the package before taking further action. by El Greco Mon Feb 04, 2019 11:41 am, Post I exactly did that before posting here. - I have passport stamps to prove I am abroad. Someone has signed using the name 'addressed to' (mine), the reception lady does not sign with our names, the signature is just my name written in capital letters. There is nothing strange in the sellers listing. I am trying to make a purchase and getting the following message which I I can put the amount in Long story short, package was not delivered and as far as I could tell was not left at a neighbor. DoNotPay is the most efficient way to get a refund, regardless of the carrier company. eBay item number: 314408751148. With this information, you should be able to get a refund through Paypal. I will lose my money if ebay decide the case without considering all facts (fortunately, I purchased using a credit card, so wonder if they can help). 26-06-2019 The purchase is still pending in my bank account. Hence I wanted to argue that RM shouldn't have delivered to any address (right or wrong) since the receiever wasn't available to receive it. of oil is required for the Mow N' Stow Series engine. It had tracking and was marked as "delivered" over a week ago. Seller despatched the 1250 phone using Royal Mail Signed For and not special delivery or tracked 24/48 hours. RM advisor confirmed that "the delivery was made by Durham Delivery Office in Durham and not Ashford. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, USPS tracking says that my package is in the mailbox, but it isnt, UPS package that didn't arrive on the delivery date, UPS says delivered, but my package still hasnt arrived. Item not received- tracking says delivered. Use our app to find out how you can return an unwanted item to any company or get a refund for any service. Yet again, she's told me I need to do it. I was returned my item but ebay closed my return request.I want to Help for buyers and sellers. 30-01-2014 A seller's next move will depend on the most recent status shown on the item tracking information. Copyright 1995-2023 eBay Inc. All Rights Reserved. on a half blank page . I might sound shrill on the phone. by htdrag11 Fri Feb 01, 2019 6:05 pm, Post I need help again. Condition: Very Good. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? If however the system indicates, that your driver completed the delivery and received a signature then it is possible that some neighbor or nearby resident signed for the package. Porcelain Microwave and Dishwasher safe 3 Dinner - 1.5inH x 11inW x 11inD 4 Salad - 1inH x 9inW x 9inD 4 Cereal - 3inH x 6inW . I purchased an iPhone on ebay (as it was out of stock elsewhere). What am I to do now? Is Getting a Refund for a USPS Late Delivery Possible? Free delivery and returns on eBay Plus items for Plus members. If valid tracking information is showing that the item has been delivered to the intended destination within the correct time frame, as the seller you do not have to refund or otherwise resolve the situation with the buyer. by djscal Sat Feb 16, 2019 1:44 pm, Post 31-01-2014 05:30 PM. This item: TACFUN All Steel M14/M1 Rear Handguard (Clips) Removal and Installation Pliers Tool $29. Not only is this helpful for the buyer, it usually reduces anxious messages to the seller concerning the location of the item. The seller told me she spoke with them and that I can do it. Even ebay customer care admited that my shipping number is not trackable so i sho. Now, for a more friendly and polite customer there still isn't really anything I can do. been received by the seller.Could you What on Earth has happened to the purchase history page over the last However, if the sender requests this information, they will get a written confirmation of misdelivery." or RM's and in both cases I should not be penalised for it. Available for both RF and RM licensing. There is no by iamlucky13 Fri Feb 01, 2019 6:49 pm, Post This means that you have access to PayPal's own appeals procedure, and ultimately a right of appeal to the financial ombudsman. I checked and the order was supposed to have been fulfilled by USPS and I went to tracking on their site as well, which also said delivered. I now have the Postmaster's manager's phone number and email. Can no longer save searches / or change default ho fake cardas golden reference power cables. eBay's final decision is based on their discretion. It also might be advisable to stop by the neighbours to see if they might have grabbed the package either by mistake or for safekeeping. . It defies logic that someone can open a case against you 24 hours after placing the order and say they didn't get their item. Is there anyway to get a refund at this point without screwing the seller? This signature is a placebo. We have a great USPS carrier, same one 5 days a week. All RMAs are valid for 10 days. Give them the tracking/doorstep delivery number and your postcode. 31-01-2014 MarketWatch provides the latest stock market, financial and business news. Explain your side of the story and see if you can get the decision reversed. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Avid user of forums on variety of interests-financial, home brewing, F-150, EV, home repair, etc. Electrical Model Item Brakes: Brake system Method of operation Lining . - eBay case is still open, but I can't post any message since the seller asked ebay to step in, soon after I opened the case.

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